Customer Reviews for Opi Self Storage
(U-Haul Neighborhood Dealer)

62 reviews

3521 Old Port Isabel Rd   Brownsville, TX 78526

(956) 233-1522

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 233-1522

3521 Old Port Isabel Rd
Brownsville, TX 78526

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Maria at OPI was excellent- Very Professional - Thank - You

Don R. 
Rating:
5.0

Customer did not leave a comment.

Ruben T. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Don't threaten client on the no insurance policy by telling us that we have to pay cash up front right after the accident if it happens...other then that all good.

Alfredo R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Price to high!

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Awesome service

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

GINA B. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Please make sure the inside is clean before renting to the next customer. When I got the truck, there was empty drink cups and trash in the driver's area. Everything else was great!

CLAUDIA R. 
Rating:
3.0

I ordered equipment to be picked up in Port Isabel, after arriving by air earlier in the morning, I was told at the port Isabel location that my equipment was waiting 35 miles away at a different location because U-Haul does not move equipment between locations. $55 dollar cab fare and 3 hours wasted picking my gear up at a distant location.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Gerald Z. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
4.0

Customer did not leave a comment.

miguel N. 
Rating:
4.0

Customer did not leave a comment.

KAREN D. 
Rating:
4.0

Customer did not leave a comment.

Eugene K. 
Rating:
5.0

Trailer ball connection units need some preventative maintenance. Was extremely hard to turn handle and be able to get the hitch mechanism to release so I could pull it off the car's ball.

andrew K. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Ana O. 
Rating:
5.0

Customer did not leave a comment.

travis T. 
Rating:
1.0

Lady would not reimburse my money/time spent working on truck. I told her the area manager that authorized it. She stated that if there was to be a discount they needed to do it on their end. She just receives the equipment. No one was on the same page. Lost time and added stress to the move. I will not be using uhaul again in the future.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Everything good

ALEJANDRO C. 
Rating:
5.0

Excellent service.

OSVALDO P. 
Rating:
3.0

There is always room to improve but I can't think of anything

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

JESUS B. 
Rating:
1.0

Worst service I have ever had!! All the uhaul team sucks. I had a lot of troubles during my transfer with the uhaul truck and auto transport. Seriously I would like my money back!!

EDUARDO R. 
Rating:
4.0

Customer did not leave a comment.

JUAN H. 
Rating:
4.0

Customer did not leave a comment.

DARLENE L. 
Rating:
3.0

Customer did not leave a comment.

SAUL S. 
Rating:
4.0

Customer did not leave a comment.

DARLENE L. 
Rating:
5.0

quick service, equipment ready to go.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

ROGER V. 
Rating:
5.0

Customer did not leave a comment.

ABIEL M. 
Rating:
3.0

...They might pay more attention to the vehicle that they are renting out. The truck I rented from them did not match the one that was listed on the contract.

FLOYD D. 
Rating:
5.0

Customer did not leave a comment.

ISABEL C. 
Rating:
4.0

A very small location, but very friendly.

EUGENE K. 
Rating:
5.0

Great experience. Truck was ready when I picked it up with moving blankets folded and in back of truck. Impressed with ease of filling out paperwork. Within minutes I was on my way.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

GEORGINA P. 
Rating:
5.0

Great customer service

Orlando R. 
Rating:
3.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Called the office that we were on our way to return the truck. Office open to five. Arrived at 4:35 to a locked door. Truck filled to 5/8 full as when we took at. Keys left under seat as told by manager when we located him. My invoice on this site is illegible so I have no idea of my charges since no one was there during business hours to settle my paperwork . This will demand a 60 mile trip to straighten this our unless you can send me a readable contract. Let me know please. This is the second response since when I saw this comment would not reach anyone of note and then proceeded to us the contract form below the site shut down. Great business, practice. Charles B. Woodworth, M.D.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda C. 
Rating:
5.0

great service, thats the way it should be.

RENE C. 
Rating:
2.0

Customer did not leave a comment.

EDGAR T. 
Rating:
3.0

Contract was not reviewed with me at the signing. I discovered later there was an error in the contract which stated I was limited to a load size of 580 lbs for the 6' x 12' Cargo Trailer. I had to call UHAUL Customer Service to get this resolved before loading trailer.

NORMAN G. 
Rating:
5.0

Customer did not leave a comment.

LISETTE A. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
2.0

This particular location needs some kind of advertisement or visual of its location. The customer service was excellent and the truck was in great condition too. I was only able to locate this rental place via: GPS only. I really enjoy and appreciate the U-Haul rentals very much.

ALBERTO WAYNE A. 
Rating:
5.0

Very friendly and helpful staff. They were very courteous and helpful. I will definitely give them my business in the future and I would recommend them to others to use.

Orlando R. 
Rating:
5.0

Customer did not leave a comment.

BILL G. 
Rating:
5.0

very professinol

TONY M. 
Rating:
3.0

Customer did not leave a comment.

jose R G. 
Rating:
2.0

Better training of the person submitting the application. Upon returning of rental truck, was instructed to return it to one of two locations. Person at Martinez Exxon did not know how to read a gas guage and made me put extra gas which resulted in more gas in the vehicle than what it originally had. I have rented before and this time I was seriously dissappointed and upset.

JUAN G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L H. 
No reviews have been submitted for this location.

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