Customer Reviews for Orchard Auto Service LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Orchard Auto Service LLC

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Alfred S.
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Check in? Good. Check out? Good. Equipment? Good. As always, Orchard is a pleasure to deal with

TOMMIE W.
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EARL A.
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Ja'Vaune J.
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Amazing guys at this location.

GUY P.
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TRAVIS M.
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Great customer service

GARY B.
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Very friendly staff

Benjamin S.
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Awesome place, friendly and super easy to deal with, highly recommend.

Seth N.
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TOMMIE W.
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JAMES G.
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NATALIE C.
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Of the three men working in the shop, not one of them was wearing a mask or had one in sight. The truck clearly was not cleaned and sanitized between customers.

PAMELA J.
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Always use this location! They are friendly and always efficient!! Thank you!

TODD B.
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Check equipment better. Sent me with a tire strap that was cut and did not reach around tire. Strap should have been replaced prior to rental. Had to call roadside assistance to replace the strap. Caused my trip to be delayed.

Bruce M.
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Rental trailer was dirty when picked up but location worked with me and very satisfied with outcome. Thank you.

MANDY L.
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JAMES B.
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MEONDRA T.
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Bruce M.
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ROBERT B.
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Truck got job done but ran a lil rough and bounced a lot. gas efficiency gauge useless. probably not the cherry of your 10 footers

JACOB F.
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Adam H.
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CHRISTOPHER K.
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This location is excellent. Easy access, close to interstate, open late, gas station on site, this is a perfect location for u-haul business.

SUZANNE R.
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CRAIG A.
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NATHAN S.
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Don't over quote and over charge. Clean and inspect the vans in between uses. We literally saw this truck driving around the morning we picked it up. It was filled with random soil? And other debris. Items weren't resealed between customers. No masks were worn by employees. Overall it just felt half assed. Do better.

Angel G.
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KIMBERLY D.
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CHERYL G.
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MANDY L.
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JEFFERY F.
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Ron M.
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Matthew C.
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Arthur B.
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Improve the lighting in trailer parking area for nighttime drop offs.

TOMMIE W.
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JOHN M.
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TOMMIE W.
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JOSHUA V.
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DONNA T.
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Professional place.

Francis W.
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Easy after hours return process.

Marcel T.
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MARK T.
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CHRISTOPHER C.
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SCOTT O.
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DALE F.
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I worked with Joe on getting this rental and he was very helpful and really courteous though-out the entire process. I will most definitely rent from you again. Including this upcoming week!

DAVID S.
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Every think was perdit ..except thé transmission kept shipping going up thé hill shift down shift issues other then that it was à excellent. drive service was excellent Dany time i need services UHAUL thé

Marcus S.
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DEBRA R.
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Gina G.
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Trevor H.
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Jackie B.
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Nothing these guys are great

Monique L.
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Jake was friendly and helpful. Great place to get all auto needs met also!

MARY R.
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SHAUN F.
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pamela J.
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They were fantastic and so efficient! Thank you!

John J.
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Ashley D.
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They over charged me 25 dollars and still have not refunded it. I brought the truck back on a full tank, and i only put one box in it and they charged me a cleaning fee on accident and still are doing research to fix their error. This is the second time they over charged me at this location. I have rented uhaul at over 20 locations and never was treated this way.

SCOTT B.
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Customer did not leave a comment.

James B.
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DEVIN W.
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CHRISTOPHER U.
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Jake went above and beyond to help me get the U-Haul for my wedding day. I absolutely love the customer service at this establishment. I never have any issues when renting from this location.

John S.
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Customer did not leave a comment.

Tom T.
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The employees at this site are friendly and helpful.

MAUREEN W.
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Whitney D.
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Please ask your employees to wear masks and enforce masks for customers. There was a water bottle and remote left in the carriage from a previous customer, indicating that the cabin had not been cleaned since it's previous rental.

robert S.
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samuel K.
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Tamika D.
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MARK R.
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Matthew C.
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ELIZABETH M.
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BRUCE M.
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LAWRENCE M.
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JAMES W.
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Christopher S.
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RUSSELL O.
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Trailer was very clean inside and out. Well maintained. Service was very quick.

DAMEIN A.
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Michael L.
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Everyone was professional and knowledgeable ,made it easy.

Michelle K.
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The staff at this location was very friendly and courteous. There was no salt to pick up the uhaul and the return process was quick, and seamless! Excellent customer service!

Michelle K.
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The staff at this location was very friendly and courteous. There was no salt to pick up the uhaul and the return process was quick, and seamless! Excellent customer service!

David C.
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Customer service was top notch!

Clarence S.
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TOM T.
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The staff at this location are very helpful and professional.

KIRA W.
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PAUL N.
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samantha R.
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STEVEN J.
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michael C.
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Richard T.
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Super courteous!! Very friendly and accommodating.

THOMAS M.
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JOSEPH S.
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JOSE C.
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Jeffrey S.
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MICHAEL R.
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MICHAEL B.
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friendly and accommodating

Matthew B.
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Make sure all equipment is already in the truck prior to customer arrival. Due to COVID this is especially important. The truck had its check engine light on and a faulty gas gauge. Customer service took 20 minutes to answer chat for no-contact pick up even though I still had to go to he service desk for the correct equipment. Terrible experience.

ERIC B.
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Jan G.
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i always drop off in collinsville, they do every thing and are the nices guys

DANIEL F.
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DWIGHT S.
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Great service. Already recommended a family member to this location and nay have also identified a new mechanic.

No reviews have been submitted for this location.

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