Customer Reviews for Orchard Auto Service LLC
(U-Haul Neighborhood Dealer)

1,537 reviews

1900 Vandalia St   Collinsville, IL 62234
(N of Beltline Rd)

(618) 344-0994

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 8 pm
  • Sat: 7 am - 5 pm
  • Sun: 8 am - 4 pm
Special Operating Hours
  • 5/28/2022: 8:00 am - 3:30 pm
  • 5/29/2022: 8:00 am - 11:30 am
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(618) 344-0994

1900 Vandalia St
Collinsville, IL 62234
(N of Beltline Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 8 pm
  • Sat: 7 am - 5 pm
  • Sun: 8 am - 4 pm
Special Operating Hours
  • 5/28/2022: 8:00 am - 3:30 pm
  • 5/29/2022: 8:00 am - 11:30 am
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I had problems using the app to return the truck. Called the location this morning and they were helpful and finished the check in with no fuss.

Jana B. 
Rating:
3.0

Smelled of smoke- burn holes in seat. Average cleanliness. Surly attendant when I stopped in the following day to ask about $7.41 'cleaning charge'. He whipped around the screen and showed a picture of a gas pump that they had 'topped off' and then glared at me. I simply stated that was all I needed to know since the truck was not clean to begin with.

John W. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Nikki B. 
Rating:
3.0

I was a little upset with the lady she tried to say we put a scratch on the uhaul and told us we should of made sure before we leave abs take pics.. no one told us to look at the uhaul to make sure it was in perfect condition.. maybe you should walk out with the person and make sure everything is ok … not happy about that..: everyone was nice abs friendly when we checked in

Jamie Y. 
Rating:
4.0

Customer did not leave a comment.

Gartha G. 
Rating:
5.0

The folks at Orchard are always the absolute best. They're super friendly and helpful. I always get my local u-haul needs met here and won't go anywhere else! I really appreciated the guy that came out and watched the gas gauge for me while I pumped and then took the u-haul from there to park it and check it in for me, super appreciated and made me feel valued as a customer.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Miranda W. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H. 
Rating:
1.0

Customer service/interactions were the worst I've experienced during drop off of the uhaul. On an attempt to ask a simple question not only was my mother treated terribly and made to feel silly for asking anything but the young blonde who said her name was Bridget was unbelievably disrespectful. She smiled and laughed when we asked her to please stop being rude and when we asked to speak to literally anyone else she laughed and said well now we are closed and walked away. We were aware of the closing time and just wanted to ask a simple question regarding filling up at that location and what the contract said about certain fees. Id recommend training your employees on simply treating others with respect and human decency since they clearly are lacking in that department.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Hannah K. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

Lucas B. 
Rating:
1.0

The young lady that served me was rude. It was crumbs of marijuana in the truck. And the place was dirty

SHAROLYN J. 
Rating:
1.0

When I returned the vehicle the girl at the desk went and inspected the vehicle. She said there was sand on the floor and a spill on the drivers side floor mat and that she would charge me $5.00. I went out and viewed the cab of the truck and there was a little sand in the middle and she gave me a whisk broom to clean it off while she watched me. As for the spill, I assume someone had spilled a little coffee. I told her I didnt drink anything, so she let that go. She didnt charge me the $5.00 but I was very insulted at her demeanor. She looked in her early 20's so she must be a young girl with her first position of “authority”. I did not escalate this with her mansger because I was in a hurry, but I recommend feedback and retraining for this young lady. Other than that, the trucked worked fine and the staff who gave me the truck at the beginning was friendly and welcoming (Joe)

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

Lalesia B. 
Rating:
5.0

The whole experience was quick and easy. I told them I needed a truck, I got a truck. I was even able to extend the time. Very good experience.

MATTHEW C. 
Rating:
4.0

Location staff were great! The online booking, not so great.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell C. 
Rating:
5.0

Customer did not leave a comment.

APRIL B. 
Rating:
3.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NORMAN M. 
Rating:
5.0

the people there understand what we need

BARBARA M. 
Rating:
4.0

Customer did not leave a comment.

TONETTA M. 
Rating:
4.0

Customer did not leave a comment.

DAMON B. 
Rating:
5.0

Excellent no suggestions at present

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

KALVIN D. 
Rating:
5.0

Customer did not leave a comment.

Rosemary G. 
Rating:
5.0

They did a great job over all.

KEITH F. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

jerry M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Francesca K. 
Rating:
5.0

Very disappointed in the dealer in Maryville IL. That dealer was supposed to have my reserved vehicle. When we arrived to pick the cargo van up he didn't have it. I was expressing how dissatisfied I was when he was trying to up sell me something. I was told to leave. The place was King service. Corner of Rt 159 and Rt 162. I would avoid this dealer. Go just a little farther south to Collinsville, IL on RT 159 to Orchard Auto Service. Very pleased with the service here. I would highly recommend the great people at Orchard Auto Service. I know I won't go back to the chump at Kings in Maryville, IL.

DAVID H. 
Rating:
5.0

The customer service was excellent and personable . It was a easy and smooth process from pick up to turn in. The vehicle was very well maintained. I definitely recommend this location! Thank you!

Patrice C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
2.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
1.0

The service was terrible. He was very rude

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Lindsey M. 
Rating:
1.0

No listening skills really poor customer service and prices were not exact he told me one price and charged me another for a dolly that I should NOT have had to pay for. I would not send a dog to the is location poor poor poor service!! I'll NEVER go back they also wrote down the wrong mileage for pickup they suck.

LATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
2.0

Train your people. They didn't even discuss our drop off place!!!!

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

GUY P. 
Rating:
5.0

Great vehicle. Would have liked to know final total before I dropped it off. Very friendly staff.

LYNN MARIE R. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

This is the best Uhaul location I have ever used. I rent trucks for work about 4 times a year.

William K. 
Rating:
4.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

Very friendly service.

Abid A. 
Rating:
5.0

Great customer service! Great experience.

Terrell S. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

Allow customers to extend drop-off date per request or attempt to accommodate unexpected delays in drop off time. 24/7 customer service would be beneficial.

BRITINI I. 
Rating:
5.0

The truck I rented did not have a dolly at all. Need more appliances doll's to rent out

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S. 
Rating:
5.0

All was good

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE ROSE L. 
Rating:
5.0

THIS IS MY 2ND TIME RENTING A UHAUL FROM THIS PARTICULAR LOCATION.THE STAFF IS VERY COURTEOUS AND FRIENDLY AND MAKE THE CHECK IN AND RETURN PROCESS SEAMLESS AND EASY. I WOULD DEFINITELY RECOMMEND THIS LOCATION TO FRIENDS AND RELATIVES FOR FOR FUTURE UHAUL RENTING NEEDS.

Michelle K. 
Rating:
5.0

Staff was very friendly and helpful

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Everything was perfect ..I will ne using this location from now on.

SHERRY C. 
Rating:
3.0

The price for the short usage was what i would consider high at almost $75 19 per day plus millage for 4 hrs and boom $70+?

Iean F. 
Rating:
4.0

The location was fine, but uhaul's inventory is a problem. Was counting on the furniture dolly I reserved and it wasn't there when I arrived. Had to call a number the guy at the location gave me and wait on hold with uhaul for quite awhile. Then the lady who answered got my location and said “in illinois? I'm in North Dakota, I'll transfer you to someone in illinois” and the hold started all over again. When I got someone she found that there were none available near me (there was one 40 min away). Had to go buy one at Walmart.

JENNIFER L. 
Rating:
1.0

The truck was not road worthy . It had major steering issues and was almost impossible to keep in one lane. The front suspension was vibrating and bouncing so much that driving the truck was dangerous. I took the truck back two days early because I didn't feel it was safe to drive. I drive big trucks regularly and heavy equipment and this truck scared me to drive. The truck rattled so much from the suspension issues that you couldn't talk to the person next to you. Dodge Hd trucks had what we called a death woble. This truck was not as bad, but had major issues. I did not feel safe with my children riding with me as I drove it! I was very disappointed!

JOSHUA A. 
Rating:
5.0

It's an old truck. 150,000 miles and it shows.

Alfred S. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Can't think of anything. Staff was very friendly and helpful. Truck was almost new.

JEFFREY H. 
Rating:
5.0

Everyone at this location was amazing. Bridgette, the girl at the front desk, was awesome on the phone setting everything up and made it super easy as I called the day before I needed a truck. The one guy, really wish I knew his name, even carried stuff I still had in the truck to my car. The other guy also pumped the gas for me when I got back. I couldn't have asked for anything better from them. They all made a stressful day turn into a very easy experience and I'd go back to them for any other uhaul needs I have.

SCOTT C. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN F. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
5.0

Was a nice rental. The set price for one way is a lot. Then for the last ten miles I knew I was getting taxed. The mileage should be a bit more lenient. I am a single father. Which is why I feel it is not the locations fault.

Timothy K. 
Rating:
5.0

Excellent customer service.

CLINT S. 
Rating:
5.0

The windshield probably needed cleaned before we picked it up, but overall everything went great! Staff is super friendly and took good care of us. We'll be back next year. Thank you!

Kenneth M. 
Rating:
5.0

I've rented from Orchard on many occasions and it's always a TOP notch experience!!

Travis H. 
Rating:
5.0

I thought the rates, usage, and condition of the truck was well explained. As I walked around the truck, I noticed small decals to note damage. I thought a great idea. The size of the truck was exactly what we needed. Although, I did take us longer to load and unload than we expected. Personnel at Orchard Auto Service and at U-Haul were very professional and pleasant to work with in this situation. U-Haul will remain a consideration for other moves.

Leaonard S. 
Rating:
3.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Best customer service I have received in a long time.

TAMASHA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Zak K. 
Rating:
5.0

Customer did not leave a comment.

JEANNA W. 
Rating:
5.0

Customer did not leave a comment.

FREIDA K. 
Rating:
5.0

Great customer service

Rebekah S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
3.0

It was double the price to used the truck that I got .Put they told me that I did used that much mileage so why it was the price he charged me it wasn't worth that price I want go back there no more

ANNETTE Y. 
Rating:
4.0

The headlights were so dim I couldn't see at night, I had to have my brights on the entire time. Even then it was a challenge to see on back roads. The customer service here was fantastic though. I would definitely come back to this location again.

JOSHUA A. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

BLAKE C. 
Rating:
5.0

Everything was great!!!

JEAN D. 
Rating:
5.0

Customer did not leave a comment.

EARL A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
No reviews have been submitted for this location.

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