Customer Reviews for Orchard Express Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Orchard Express Storage

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SHALEA F. | Overall Experience |
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Customer did not leave a comment.

Hyong C.
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Customer did not leave a comment.

Kevin S.
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Stay being customer oriented , friendly and helpful.

CHRISTINE C.
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Customer did not leave a comment.

Delphene A.
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This was the best customer service experience I've ever had at a time when it is most needed. Thank you!

JAMES LLOYD R.
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Prompt service with smooth pickup and return. Truck was in good condition.

Jessica B.
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I love coming to this store for my truck rentals. The owner is always nice, and polite. I prefer this location over any other location.

charles S.
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Great service, very effecient and no hassles.

MARY R.
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Great customer service.

ANTONIO A.
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No comment

DION C.
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Customer did not leave a comment.

Michael L.
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Poor customer service. They have services on their website that they do not provide. I reserved a van for 9am online through their self service that was listed as an available service on their website. The day before picking up my rental Scott calls me to let me know that is not a service they provide therefore my rental would not be available until an hour from the original scheduled time. He sounded unbothered by the inconvenience this caused me. Move forward to the morning off, a lady calls me to let me know they've been waiting for us since 9 for our rental so i let her know Scott had called us to let us know otherwise. Last, during check out time scott ended up charging us an extra 20 and couldn't figure out way. Will definitely used another location next time.

Rene K.
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Customer did not leave a comment.

Katrena D.
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Wendy G.
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Customer did not leave a comment.

ROBERT SAMUEL W.
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Staff there was very friendly, I think that his name was Scott. He made me feel welcome.

Michael B.
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Customer did not leave a comment.

Mark T.
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In a busier location like this, the guy behind the counter could probably use a little help. He managed to make everything easy, but I could tell he probably would've been thankful to have a helping hand. He should be commended on his patience.

bartons M.
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Customer did not leave a comment.

Marsha W.
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DAVID NELSON H.
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Customer did not leave a comment.

CAMERON WESLEY K.
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Customer did not leave a comment.

gilberto R.
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Inside of van need to be cleaner.

Gary G.
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Customer did not leave a comment.

JAMES H.
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Customer did not leave a comment.

DEBRA ANN B.
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Scott was the agent we talked too. He was knowledgeable and kind. I would totally refer anyone to you!!!

ALEXANDER W.
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Fuck uhaul

betty O.
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They had a vehicle for me as i requested. Was a smooth transaction for checking in and return. Tried for over an hour at a location closer to me...on hold.. Never got back to me. Tried multiple times no answer...record blather.

Brenda M.
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Customer did not leave a comment.

LEVI W.
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Awesome service

PAULINE C.
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Awesome service throughout by Scott. Thank you for your fantastic personality and service overall.

Rachel L.
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There aren't enough rentals in the location. I was rushed to have the vehicle back so it could be rented to another person. Unfortunately, I couldn't make it, and I think I was charged for it (but the trucks are considered as an “all-day rental”). I also think the mileage is too expensive is you are already charging for gas (if needed) and insurance. When you rent a 29.99 truck it turns into over $150.00 after the return (depending on travel). Someone with better price options will eventually take your business if you don't have something else to offer.

BAILEY B.
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Great help at the beginning and supper easy process. Thank you!

COLLEEN S.
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Customer did not leave a comment.

CHRISTOPHER LAWR B.
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Been here several times, they offer the best and quickest service in the area

LOHRA C.
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I was surprised at the amount charged to my account. I only had the truck for 1.5 hours. I was given an estimate of about $76. I was charged $98.

Sierra S.
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Customer did not leave a comment.

NADINE H.
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Easy access to online reservations and a very pleasant checkout. Easy to return. Van was clean and upgraded equipment.

COREY B.
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Apparently I left a curtain rod and small piece of dry wall some where in the bed of the U-Haul and was charged a $25 cleaning fee?? Bad business I will let my friends and family know not to use U-Haul.

LORETTA M.
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Customer did not leave a comment.

GREGORY C.
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Excellent experience, service and price!

DANIEL DAVID G.
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Customer did not leave a comment.

Bernardo G.
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John N.
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Customer service was incredible. The vehicle was maintained above my expectations. I would recommend this location particularly because the agent was so friendly.

anthony C.
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Customer did not leave a comment.

Ivan S.
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Customer did not leave a comment.

Mike W.
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Jason R.
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Dropped off after hours but it was clean and well marked.

Gary G.
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Customer did not leave a comment.

Cris Z.
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Yes, this was easy and simple and I will definitely recommend to all my friends and family.

cory S.
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Customer did not leave a comment.

Kirk R.
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Pick-up was super easy. I recommend doing the online check-in before you arrive to speed up the process.

Cory A.
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Outstanding work by all, thanks!!

Michael B.
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Was quick and easy did it all online!!!

Sammi H.
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Customer did not leave a comment.

Ute R.
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The employee was extremely friendly and made the check out process very easy!

Ross P.
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Customer did not leave a comment.

Nina S.
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Great experience and employees always helpful

Sierra S.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

David N.
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Its apparent that some of your employees arent people persons.

Jacqueline P.
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The customer service was excellent.

KaChet M.
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Make sure to tell people during registration about after hours fee & that you can go online to complete a "return vehicle" report. Other than that the gentleman that helped me has incredibly nice & professional behavior.

Tosha N.
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The guy (sorry forgot their name) that scheduled my Uhaul pick up and the guy that assisted me with checking out my uhaul had excellent customer service! They were very friendly and helpful. I would recommend this location to anyone! Thanks guys!

Christine M.
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I left the key in the box and they called to accuse me of not returning it. They never bothered to call me back to let me know that they got the key.

James J.
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Customer did not leave a comment.

KAREN S.
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Customer did not leave a comment.

anthony Z.
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Keep up the good work

Robert N.
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Clearly explain office hours and internet check in/out expectation.

Kristie P. | Reservation |
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I had to cancel reservation however it was very convenient honestly best experience with storage facilities I've had

Christopher N.
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It did not come with the utility dolly that I ordered for it. Made due without it though

Tupou M.
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The box truck I rented was horrible on gas, literally because of its rough run. Revs hard when on incline. Should be retired in my opinion. But I was really disappointed when I was charged nearly $900 for a week rental. I understood all the charges, but I was never made clear of the mileage charge when I picked up the truck. If I'd known, I would've limit my usage of truck knowing this is my first time using your company. N if I'd know I was getting a junk truck, I would've never used your company. Which I won't ever use u again or refer u.

Sallyann F.
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N-a

Linda K.
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I requested a dolly and think I was charged for it, but no dolly was part of the truck.

Traci S.
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Customer did not leave a comment.

Joseph B.
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I was surprised to see a charge of $20 as a fee for returning the truck after hours. That was not made clear and I could have easily parked it down the road and drove it into the parking spot this AM. It feels like a junk fee and leaves a bad taste!

Sherry D.
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Customer did not leave a comment.

Ken H.
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Customer did not leave a comment.

Vanessa C.
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I had an excellent experience. Practically no wait time and they were extremely helpful and very professional.

Michael Y.
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Customer did not leave a comment.

Hannah K.
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Customer did not leave a comment.

Kristi P.
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It was horribly expensive. I've actually rented a uhaul from other locations and had it longer and paid less. I was very disappointed.

Nicollette K.
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Giving the location site away to refund for item to return unused.

Marcus M.
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Small but friendly and helpful.

Ishmael B. | Reservation |
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Great Customer Service. THX

Lonnetta C.
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I was overcharged $220.40. When I called to disputed the charges, Louis from this location was rude and not helpful at all. He definitely needs additional customer service training. The over charge caused $70 in overdraft fees to my bank account. I should have never been charged the $220.40. My contract clearly stated “6 days with 5 extra days and 400 additional miles. I return the truck on the day it was due with less than 400 miles and more gas than it had on the pickup date. No additional charges should have been assesse to my account. I spoke with someone from the return location on September 23rd, they assured me that there would be no additional charges. Today, September 25th my bank account was charged an additional $220.40. This is unacceptable!

Genevieve V.
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Customer did not leave a comment.

Michael G.
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Put a huge sign up about the after hours $20 fee. Just to make sure everyone knows about it

Stephen L.
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Customer did not leave a comment.

Emily B.
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I got penalized for returning the rental early. I returned the vehicle when I was able to, otherwise I would have had to wait two days to return it. (So, a penalty either way?) I did not think that returning a rental to a closed office was a "convienent" thing, yet I was charged for this "convienence".

Lori S.
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Customer did not leave a comment.

Joseph M.
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Customer did not leave a comment.

Pam or Chris L. | Reservation |
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Storage unit was clean and staff was helpful.

Chris L.
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Drop off could not have gone more smoothly. Service and storage unit was great.

Tom G.
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Customer did not leave a comment.

Michael Q.
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Very nice and accommodating.

sherry D.
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Customer did not leave a comment.

Shane F.
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Horrible rental truck so old alligment our brakes horrible wipes horrible very unpleasant and unsafe

Earl U.
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Customer did not leave a comment.

Greg G.
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Customer did not leave a comment.

Damien C.
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Customer did not leave a comment.

Lisa C. | Reservation |
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Orchard Express does not honor the free month storage and they confirm a reservation but when I got there to pay they did not have what I reserved available I had to scramble to find a different stora

Craig S. | Reservation |
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Check in was quick and easy, Storage unit very clean, as is the rest of the property. Should work out just fine for my needs. And the price is good compared to others I saw online. Very satisfied.

Kile M. | Reservation |
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I didnt move into storage space I was mistaken about the hours available.

LeAnna H.
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Customer did not leave a comment.

Darius S.
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Great service!! Convenient location!! Ashley Ayala is the best!!!!

Kandice B.
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Customer did not leave a comment.

Daniel M. | Reservation |
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The gentleman that was at the front counter was very helpful and very courteous..

Seth L. | Reservation |
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No problems--smooth process

JASON L. | Overall Experience |
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This storage wasn't only convenient but very affordable compared to others. I enjoyed storing my things here.

Aaron L. | Reservation |
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Such a shame this facility doesnt provide the free one month storage. Then quit advertising it. You use the free one month storage line to scam the customer. Honeydick!

CHRISTINA S. | Overall Experience |
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Facility is clean but roof not maintained. The unit has a leaking roof and my stored materials were damaged. I did report this and was told too bad and they accepted no responsibility.

HEATH N. | Overall Experience |
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Not sure if there are climate controlled storage units available there?

MICHAEL MB B. | Overall Experience |
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Some people not so friendly than others is the only thing I noticed that could be improved really.

JEANNIE S. | Overall Experience |
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Mexican coackroaches on the other end of the building near exit door. I notified the attendent.

C. CAMILLE L. | Overall Experience |
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Checked out 10AUG2018. Receipt provided and signed. Call fr storage, unit open, locks off. Confusion. Checked out Julie Schmick not Laughhunn. Tried to get refund for overpayment. CSR 17th very rude!!

pam s. | Overall Experience |
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Thank you for the ease of dealing with Cliff. He was great!

BONNIE C. | First Impressions |
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When I arrived just a minute before closing, and she treated me very nicely and didn`t make me feel rushed or that I was bothering her in any way. I really appreciated her.

JULIANNA J. | First Impressions |
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Very pleasant

HEATH N. | First Impressions |
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Good check in service. No issues. Clean and well maintained place. Large storage areas. Would recommend.

MICHELLE B. | First Impressions |
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yard area and inside buildings very clean

No reviews have been submitted for this location.

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