Customer Reviews for Orillia Moving Supplies
(U-Haul Neighborhood Dealer)

19 reviews

10 Western Ave   Orillia, ON L3V7B3

(705) 326-5900

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(705) 326-5900

10 Western Ave
Orillia, ON L3V7B3

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

There was no-one on site, it took 3 cell calls to make contact with the dealer who was located in another city. I had to attach the trailer alone and if not an experienced trailer user would have been unable to complete the task. This location is in a strip mall that is totally vacant and the trailer(s) are just sitting unlocked in the parking lot. U-haul also moved my reservation 2 times and I would have preferred the second location in Coldwater that is staffed but the night before you moved it back to the Orillia site. The dealer was helpful once he called me but if I did not have a smartphone this rental would not have happened as I had to upload pictures and approve a form on-line. I would use U-haul again but would definitely use another location

Gordon B. 
Rating:
1.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
1.0

Upon returning,there was no one present.The building was closed.I should not have to go online for my return,take pictures or anything like this.If I did not have a cell phone I was screwed.

GERALDA M. 
Rating:
1.0

The fellow in Orillia created us a lot of unnecessary stress. I would never want to deal with him again. The store was closed but was advertised open, he operated remotely and gave us unclear instructions that held us up. At times we felt we would not get the truck. Extremely stressful!!!! In the end he came up and helped.

PHILIPC V. 
Rating:
2.0

the truck was not clean, lack of communication and need number of calls to Uhaul, Uhaul keep on changing pickup locations, I need to drive 140Km from Brampton Ontario to Orillia Ontario to pick up the truck, then tow dolly was not ready at Orillia, so need to drive another 152 Km from Orillia Ontario to Oakville Ontario to pick tow dolly and utility dolly. Uhaul keep on changing your pickup locations even though I booked truck+tow dolly almost 1 month in advance.

Muhammad K. 
Rating:
3.0

We ordered blankets and they weren't provided and the vender was to look into getting us some but never called back. We waited 40 minutes and just left. At this location there is no in person service.

Kevin I. 
Rating:
1.0

We originally booked in Barrie and when we called (thank goodness we did instead of just going there), the owner told us he didn't have anything or us and to call Uhaul and they would try and find a trailer for us - which we did. They redirected us to Orillia - an hour out of our way, just to find out it was the same owner as Barrie. Crazy

DENISEJ C. 
Rating:
3.0

Customer did not leave a comment.

Ashley P. 
Rating:
1.0

I was told by Customer Service that there was going to be someone there to assist us with our pickup. We had a 10am pickup time, and person didn't even show up. Only called us at 11:15 am said he was there. His there was at the Barrie store an hour away to give us the 6 x12 trailer or to instruct us how to hook up. Which we weren't shown anything. It took us almost 2 hours to figure out how to hook up the trailer properly. Finally, by 2pm we had the trailer hooked up and ready to go. This location has very BAD SERVICE. I will NEVER book a U Haul from here again. No one to help you or to even instruct you on how to hook up the trailer. We even had to cancel 2 people as extra help on the other end, but still had to pay them @ $10.00per hour at min of 2 hours. Because we had scheduled them for 12noon. We didn't arrive in Toronto until 4pm. NOT A Happy Person.

COLINJ B. 
Rating:
3.0

Customer did not leave a comment.

Loredana C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

There was no office. I dropped off the truck in a parking lot and I placed the key and the contract in a drop box that was screwed on a fence.

Denis L. 
Rating:
1.0

If I had to rent another U Haul vehicle from this location I would walk first. Guy won"t answer phone, no office building, started truck before I checked levels.If it wasn"t for the fact that my son showed up and could do paper work on his phone I would have to have left it there. Over all terrible service. Best to avoid this location.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

The employee was late by like 30 minutes to give keys for the truck the agent I spoke with on the phone was very rude I was asked to remove the excess pads and equipment from the truck I was picking up if this was a first experience with uhaul I'm sure it would be the last one

Terry L. 
Rating:
1.0

Customer did not leave a comment.

DEVIN C. 
Rating:
1.0

There should be someone at the site during business hours.

allen M. 
Rating:
1.0

I could never get in touch with them especially when I dropped it off. It was in a dark alley with people watching it. Looked like it might get stolen. It was filthy inside that we had to clean it before using it. When telling them, they never responded. I asked how I'm supposed to pay and he said he'd figure it out and get back to me and now I'm over charged because the operator is lying about the mileage. Absolutely will never recommend! Too bad they were the only one that had a vehicle that day.

Rebecca L. 
No reviews have been submitted for this location.

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