great service. Mark was very helpful and friendly first time using this location and will again in the future
ROBERT SYMONS- Illinois IL
- Orland Park
- 60462
Customer Reviews for Orland Industrial Park LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
13617 Southwest HwyOrland Park, IL 60462
Services at this Location:
Office Hours
- Mon-Fri: 9 am–5 pm
- Sat: 9 am–12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Betty Hruska- Rating:
- 5.0
Keep the Staff member that assisted me. He was Terrific. And give that Man a Raise.
WILBUR HAYNE- Rating:
- 5.0
Billy was very professional, and very helpful! good guy thanks again!
Kurt Majerczyk- Rating:
- 5.0
Billy checked me in. He was knowledgeable, efficient and the whole process was painless. I was in and out in less than 15 minutes. Highly recommend. Tom Orland Ale House
TOM McMULLEN- Rating:
- 5.0
Customer did not leave a comment.
Jeff Thompson- Rating:
- 5.0
Customer did not leave a comment.
Anne Hayes- Rating:
- 5.0
Billy is the best!
steven holden- Rating:
- 5.0
Great customer service would highly recommend very accommodating
mark mcmahon- Rating:
- 5.0
Customer did not leave a comment.
Wael Amra- Rating:
- 5.0
Amazing customer service
Gregory Beranek- Rating:
- 5.0
Customer did not leave a comment.
IBRAHIM ASAL- Rating:
- 5.0
Customer did not leave a comment.
James Kuligoski- Rating:
- 5.0
Customer did not leave a comment.
marty burmistrz- Rating:
- 5.0
Everything was super.
Jacob Javorski- Rating:
- 3.0
Customer did not leave a comment.
Dennis Balcauski- Rating:
- 5.0
Customer did not leave a comment.
Bruce Fuentes- Rating:
- 5.0
I've used this location a couple times already and it's always been great! Bill is very customer friendly and helpful! Would definitely without a doubt rent from them again! Thanks Bill!!!
Noe Valencia- Rating:
- 5.0
Orland Industrial Park U-Haul is by far the best U-Haul business I have ever worked with.
MICHAEL CHILDS- Rating:
- 5.0
Everything was perfect!! Very courteous and friendly interactions upon arrival. The company was very flexible with me, as well. My daughter underestimated how much she had to move, and I was afforded extra time beyond their regular business hours and only charged for the extra mileage. This U-Haul location will be my go-to in the future!
Gerri Latting- Rating:
- 5.0
There is nothing this particular location can to to improve the rental experience. From the clean parking lot, to the clean windows in the office, to the well organized office area (and clean bathroom), to the courteous gentleman cheerfully issuing the vehicles, this facility is a model of efficiency. As a business owner, I note the small details which usually translate to a great experience for the customer, and all the boxes at this outlet are checked.
WILBUR HAYNE- Rating:
- 3.0
Customer did not leave a comment.
Brian OMalley- Rating:
- 1.0
They called me saying I’m late for the drop off with wrong info
Rami Khshan- Rating:
- 5.0
The place was clean and the service was excellent and Mark was fast and courteous
Darrell Love- Rating:
- 5.0
Customer did not leave a comment.
JOHN WALSH- Rating:
- 5.0
Mark was very helpful and was able to help dampen the ridiculous cost of a one-way rental by providing some helpful extras. He called me the morning of the pickup because he was worried about my reservation being cancelled due to not showing up immediately at my reservation time. The truck was new, but felt old due to no automatic features whatsoever, except for the transmission.
Andy Gorerres- Rating:
- 4.0
The guy was really gruff with us. Also, we were not informed of a location pickup change which was UHaul corporate not this location. Overall though, the truck ran great and was good!
Monique Lewis- Rating:
- 5.0
Nothing
Ralph Oster- Rating:
- 5.0
Customer did not leave a comment.
Erin Ferguson- Rating:
- 5.0
Customer friendly, and speedy. Everything was good for me.
Michelle Hargrove- Rating:
- 5.0
This location is close to my home and the gentlemen are always kind and considerate.
Elizabeth Pufunt- Rating:
- 5.0
Customer did not leave a comment.
NICHOLAS DE GEORGE- Rating:
- 5.0
It was an excellent experience. Great customer service; made the rental process very easy and seamless.
Laura Macias- Rating:
- 5.0
Customer did not leave a comment.
Dovile Amer- Rating:
- 5.0
Customer did not leave a comment.
David Halsey- Rating:
- 5.0
Customer did not leave a comment.
TAYSIR YASIN- Rating:
- 5.0
Very nice
Susan Comparone- Rating:
- 5.0
Customer did not leave a comment.
Ray White- Rating:
- 5.0
Nothing it was perfect
Darrell Love- Rating:
- 5.0
Customer did not leave a comment.
GREG LONGFIELD- Rating:
- 5.0
The young man who was helping me, was incredibly helpful and polite.
Donald Duffy- Rating:
- 5.0
Customer did not leave a comment.
YESENIA GOMEZ- Rating:
- 5.0
Have been through many moves, renting trucks, this Orland Park location is hands down the best experience yet. Kyle and his Dad run a top-notch business, and do so with effort and courtesy you don’t see often anymore in businesses. Added peel was the adorable Remy there to greet us :) Thanks for going above & beyond to make a very stressful city > burbs experience work out for us— you have our referral for any future moves/trucks!! 🙌🏽
STEPHANIE LEMUS- Rating:
- 5.0
The gentleman running the location was excellent! We expressed our urgent need for a truck, and he was willing to come in on a Sunday so that we could get the truck in the time frame we needed. Truck was in great condition and ran great. Everything went perfect. So thankful and appreciative for the excellent service!
JACOB PRESS SONS PRESS- Rating:
- 5.0
Bill was extremely professional and courteous. Such a great experience no problems at all. I highly recommend this place
Sam Atchley- Rating:
- 5.0
As a frequent renter at this location, it's always a pleasure to do business with them and I wouldn't go anywhere else for my rental needs!
REBECCA WARPEHOWSKI- Rating:
- 5.0
Customer did not leave a comment.
Jeff Thompson- Rating:
- 5.0
None. This place takes care of it's customers
JOSE MITRA- Rating:
- 5.0
Customer did not leave a comment.
Kraig Weslow- Rating:
- 5.0
Best care anywhere!
steven holden- Rating:
- 5.0
Fantastic Service
MICHAEL LORENZO- Rating:
- 5.0
Customer did not leave a comment.
janice mazany- Rating:
- 5.0
The truck is clean and ran well. The dealer was professional and detailed. Won't go anywhere else.
JOSE MITRA- Rating:
- 5.0
Nothing everything was perfect
Darrell Love- Rating:
- 5.0
Nothing Smoothe process This will be my go to place for rentals
RICHARD SHEMOSKI- Rating:
- 5.0
Everything was smoothly handled and very convenient for me. They were even able to handle my last minute switch to a larger vehicle.
Michael Del Priore- Rating:
- 5.0
Mark was very accommodating and helpful thru the entire 'stay'. Always available to answer questions or assist. The move-out went very smoothly, or course, with Mark's assistance. Would definitely recommend to anyone needing storage in the area.
ROBERT KOWALSKY | Overall Experience- Rating:
- 5.0
Good equipment, courteous service.
Paul Paskvan- Rating:
- 5.0
Customer did not leave a comment.
Sara Tamminga- Rating:
- 5.0
Customer did not leave a comment.
Karalyn Knight- Rating:
- 5.0
The whole process from start to finish went very well.
Paul Paskvan- Rating:
- 5.0
I had a guy named Billy assist me in hooking up the trailer to the hitch. The trailer lights weren't activating and he was a good guy and located some electrical grease for the hookup and, by golly, it worked and kept working. So, without his assistance I would not have been able to rent the trailer. So, a thanks to him for excellent service - like the old days!
Paul Smolinski- Rating:
- 5.0
I had a perfect experience!
Bob Nielsen- Rating:
- 5.0
Customer did not leave a comment.
Arthur Smuda- Rating:
- 5.0
Not much. I dealt with Mark, and he is incredibly personable and efficient. He was renting a storage unit to a customer when I arrived. Mark greeted me and informed me it would be about 10 minutes before he could assist me. How very considerate to acknowledge the next customer and provide them with a realistic timeframe as he was finishing with the first client. He is truly the customer service representative U-HAUL should put on its posters.
Wilbur Hayne- Rating:
- 5.0
Billy was extremely helpful!
Ali Sintic- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Duffner- Rating:
- 1.0
I’m a loyal customer . Sales rep who rent me out equipment was very rude start yelling to me in front of other customer very unprofessional behavior. (He even left me a voicemail calling me and “idiot”) everything just because I came 10 minutes earlier than my schedule time and asked him to change pickup time in the system to not pay for another day…this person should be ashamed of his behavior . I will contact corporate office with this complaint too.
Sebastian Zoladek- Rating:
- 5.0
Customer did not leave a comment.
RHYS THOMAS MASTERS WIND- Rating:
- 5.0
Kyle made it happen! I already have shared my experience talking with Kyle over the phone and how he professionally handled what 2 other calls to competitors could not do for my situation! This young man will go very far in life ! Thanks again for raising a classy young man !
William Kappel- Rating:
- 5.0
Convenient fast friendly
Bob Ziolkowski- Rating:
- 5.0
Customer did not leave a comment.
Sebastian Zoladek- Rating:
- 5.0
Customer did not leave a comment.
paula bently- Rating:
- 5.0
Customer did not leave a comment.
steven holden- Rating:
- 5.0
Customer did not leave a comment.
Mamgedath Shihabudeen- Rating:
- 5.0
Have 2 or 3 quite cold imported beers ready when they return the vehicle.
Wilbur Hayne- Rating:
- 5.0
Excellent service! There was a slight problem with the gauge and the manager made sure it was made right and that my ride would be safe. I LOVE the fact that there is a local phone number where a human person can be reached without having to talk to a bot. This is great service.
JURATE AVIZIENIS- Rating:
- 5.0
Customer did not leave a comment.
IBRAHIM CALISKAN- Rating:
- 5.0
Customer did not leave a comment.
Daniel ODonnell- Rating:
- 5.0
Customer did not leave a comment.
steven holden- Rating:
- 4.0
Customer did not leave a comment.
Linda Barbee- Rating:
- 5.0
Everything met my expectations!
dennis mcgahan- Rating:
- 5.0
Perhaps offer to wash the Customer’s vehicle. Other than that, this location is THE place to rent trucks.
Wilbur Hayne- Rating:
- 5.0
Customer did not leave a comment.
Michael Rio- Rating:
- 5.0
It took us 45 minutes to check in. There should be an easier way to check in.
CINDY COX- Rating:
- 5.0
This is the best Uhaul rental location. I go out of my way just to rent from here, and also refer everyone as well. Bob is super polite, professional, and efficient. Thank you for the amazing service!
Yazan Salman- Rating:
- 5.0
The man at that location was very friendly and was very helpful. I definitely recommend using this location
Kevin Smolik- Rating:
- 5.0
Customer did not leave a comment.
Lisa Simon- Rating:
- 5.0
Great customer service
Hannah Anokye- Rating:
- 5.0
Customer did not leave a comment.
Jim Stuglis- Rating:
- 5.0
excessive bug splatter on the front windshield had to clean off to see. overall great price and satisfied with the rental.
Adrian Hood- Rating:
- 5.0
Customer did not leave a comment.
ANGEL DEGRAFFINREED- Rating:
- 5.0
Customer did not leave a comment.
Daniel Christine- Rating:
- 5.0
Customer did not leave a comment.
Lisa Goddard- Rating:
- 5.0
Customer did not leave a comment.
Peter Graves- Rating:
- 5.0
Rented several times from this place and extremely happy with staff and rental. We rented with short notice and they were great at accommodating us.
Mary Beth-Thomas- Rating:
- 5.0
Customer did not leave a comment.
Jeff Nagel- Rating:
- 5.0
Thank you I'll b using you in the near future
tracy ioroo- Rating:
- 3.0
Customer did not leave a comment.
Joseph Gehrmann- Rating:
- 5.0
Everything was perfect
Michael Del Priore- Rating:
- 5.0
Billy was amazing. Very friendly and helpful. Great location
Troy Weissenhofer- Rating:
- 4.0
Customer did not leave a comment.
William Lemoine | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOHN HUSTAUA | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
cathy zanwagner | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
peter costa | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ken dalke | Overall Experience- Rating:
- 5.0
The storage unit was very secure and sealed well to protect my items. I was nervous about leaving my items in a storage unit that wasn’t temperature controlled, but the unit was so well sealed that the hot summer days and cold winter days had no affect on my items. My items had no damage and we never found any bugs or critters. The front office was friendly and hours of access are very convenient. Prices were fair and I would use them again.
Sarah Poepsel | Overall Experience- Rating:
- 5.0
Secure facility. Cameras are everywhere. I would recommend this storage facility to anyone.
Basil Toures | Overall Experience- Rating:
- 5.0
This place was absolutely the best rental facility I have ever experienced. Friendly staff that made it very easy to move in. It was a pleasure doing business with them.
Jesse James Marquez | Overall ExperienceAdditional Services at this Location
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