Great to deal with!Joe M.
Customer Reviews for Otto Motorsports
(U-Haul Neighborhood Dealer)
Mocksville, NC 27028
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 2 pm
- Sun: Closed
Special Operating Hours
- 10/7/2022 - 10/8/2022: Closed
- 10/10/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Patricia S.
The assigned truck didn't have the correct key left in the lockbox. Lock on the box part with no key to open it. Had to wait almost 2 hours for another truck to br assigned. Most of my moving party had to leave. I'll pay more to use Ryder or Penske instead of UHaul again.JOSEPH H.
Location was convenient to our house and drop off was quick. We were under the mileage limits and dropping off early so we were done and on our way back to the house super quick.Richard A.
Customer did not leave a comment.Dwight P.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Stephabie J.
Great service for check inBRIAN P.
Dropped off truck after hours, there was no where to park it due to the way they had trailers parked. Had to move a small trailer in order to have room to park the larger truck.James M.
Customer did not leave a comment.Kevin L.
Very little cell service (with Verizon) which made it hard to do the mobile 24/7 rental online.Grace N.
Customer did not leave a comment.marco H.
Customer did not leave a comment.Chad D.
Have a better return check in. I had to check in after hours, and the return check in process would not allow me the check in. It took me around an hour between trying to use the "app", talking to customer service and using the chat to finally get the person on the chat to add notes and pics that I took. The check in process should take no longer that 5-10 minutes....not an hour. This is completely unacceptable, do better. The next time I need a rental product I will seriously think twice about rental a u-haul product.Paul O.
Customer did not leave a comment.Dalton A.
Location was closed for the next week when I arrived to drop off trailer. Rental was made well in advance so location could have contacted u haul or me to let me know.Frederick D.
Customer did not leave a comment.Jeremy A.
I dropped off after-hours, so I cannot comment on the location's staff. It seemed all fine and well. I can comment on the new after-hours return procedure, now that U-Haul has eliminated paper returns. Now that everything is online. It was horrific. I cannot express how terrible the online experience is. It was infuriating. Bring back paper return forms! It was bad enough that I little interest renting from U-Haul in the future. It was awful. Bring back paper return forms. If it isn't broken, don't fix it.Robert P.
Customer did not leave a comment.WALTER S.
Place was close. No comentsJAVIER R.
Customer did not leave a comment.Gray H.
Great. Professional. Accommodating.RODNEY P.
Good to see that Great Customer Service is alive and well at my pickup/drop off location at Otto Motorsports. Will definitely use them again.MARK R.
Trailer was great except The ratchets for the straps were rusty and very hard to use had to oil them my self so I could use them Also was not given a pin for the trailer tongue was told by owner that the don't come with the. So I had to get my ownWILLIAM W.
I never got a receipt and still am not sure if the unit is showing returned. I was told one would be text to me and I have yet to get a receipt showing this was returned.ron L.
Great customer serviceBRET C.
Customer did not leave a comment.BRYANGRAY W.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.KOREY C.
Customer did not leave a comment.Brandi C.
I would never do business with Uhaul ever again. They were ALMOST the death of me!JOSHUA J.
Friendly and easy experienceDAVID D.
Customer did not leave a comment.Cassincia A.
This location/owner doesn't need to rent U-Haul property to the public. Horrendous experience! The field manager was pleasant and resolved all issues.Mellissa R.
There was no one at the place that was supposed to be open so I can't answer any questions about about them.Daniel A.
Owner was very helpful and made the turn-in quite simple. We did learn in 2 rentals that you cannot do an electronic check-in with a Trailor.James C.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.JON C.
Friendly, efficient and went out of his way to make it easy for us. Will use again in the future. 😊Michael S.
Excellent checking out, and I did the uhaul return online easy.MATTHEW K.
Everything went smoothly. The owner was friendly and very helpful.JEFFREY L.
Customer did not leave a comment.Cameron F.
I was given the wrong truck and over charged.Jerry B.
Customer did not leave a comment.David B.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.LISA M.
Customer did not leave a comment.MOHAMED H.
Customer did not leave a comment.Craig D.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.DEBORAHLYNN G.
Service was excellent and I had a great experience. Will definitely refer othersLOUIS T.
Customer did not leave a comment.zachary C.
Customer did not leave a comment.JONATHAN R.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.Christina F.
Customer did not leave a comment.WILLIAM W.