Customer Reviews for Otts Auto Doctor Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure vehicles are serviced as they should be with oil and transmission treatment, the transmission was slipping took very long to change out while driving, other than that I have no complaints, thanks for your services,Yumico H.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Ernest L.
Customer did not leave a comment.Ayneesha T.
This guy was friendly, helpful, and very adept at reversing with the tow platform behind the u-haul truck. He was also wise to catch an error the pickup location had made regarding the mileage, and reassured me that he would resolve it for me since I provided him with a photo of the actual mileage, proving that I did not actually drive the truck to China and put 11,000 miles on it as a detour on my way across Florida. .David L.
Customer did not leave a comment.James D.
Tow dolly wasn't secured properly and could have cause a major disasterYVETTE V.
Customer did not leave a comment.Erica T.
Great customer service and very convenient location to drop off our rental truck.Jeffrey H.
Customer did not leave a comment.Jean W.
Customer did not leave a comment.TURNER L.
Customer did not leave a comment.Jesus G.
Applied for a truck almost a month in advance and upon arriving they failed to deliver and had to give me a larger truck which caused me more financial constraints over the drive such as gas and tolls.Rydyl B.
Ray was wonderful! Very helpful in getting the unit and helping to get it looked up.Joy M.
Truck had 18 mi of gas in it. It had not been cleaned. He said we would get a refund for the gas left in the tank over the 18 miles. We turned it in with 5/8 tank, bet we're told there was no refund. We also wanted to change the drop off location but we're told they couldn't do that and to just drop it wherever we wanted to.John L.
Customer did not leave a comment.Chris J.
Customer did not leave a comment.william S.
Customer did not leave a comment.DOUG D.
The Owner was very friendly and polite. He made our experience so easy and pleasant. He thoroughly explained how to use our equipment. Would definitely rent from Otts, again.LACOTIA B.
Customer did not leave a comment.Steven C.
Send them to the store instead of online.Mandy A.
Everything was on pointemanuel B.
Customer did not leave a comment.JAMIE G.
Customer did not leave a comment.Wei Y.
Thank You Mr. Ray. For your Kindness. I'll be back soon. Hopefully 😊MARGARET A.
Customer did not leave a comment.Kischa R.
Customer did not leave a comment.Pamela W.
The service provided at Otts Auto Doctor was excellent. The customer service representative Ray was helpful in securing a vehicle for us on short notice and the truck was clean and in good condition. I would definitely go to Ray for another rental. The return process was uncomplicated as well.Michael D.
Great customer service!!!!OLEKSANDR F.
Customer did not leave a comment.SHANNON M.
Customer did not leave a comment.Matthew O.
Customer did not leave a comment.Jordan S.
Customer did not leave a comment.Lisa T.
Customer did not leave a comment.Kelbi D.
Customer did not leave a comment.Nicholas H.
Customer did not leave a comment.Jerilyn H.
The process to pick up and drop off was smooth and easy - just what I needed on a hectic moving day! The agent was super helpful. I will be renting from this location next time I move for sure.Raeanna M.
Customer did not leave a comment.Ebony C.
Rent with U-Haul quite a bit.. try to use the APP... BUT NEVER DOES THAT information transfer to the pick up location. I still have to provide ALL THE INFORMATION. Why waste time with the app. Doesn't save me anytime. SOOO annoyingChristopher G.
Trucks need updatingLINDA C.
Customer did not leave a comment.Kanyra J.
Rental was a lot more than originally told = was charged another full day for rental when brought back 2 hours after the 24 hour rate = should have been charged for 2 hours instead. May not rent from Uhaul again.Alan H.
Swift and friendly service.SHANDA D.
After being highly disappointed and frustrated with my original pickup location I was referred to Otts Auto Doctor. Soon as my reservation was transferred Mr. Red at Otts called to make sure I knew where he was located. Mr. Red was extremely friendly, professional, and accommodating. I will definitely use him again and recommend him to everyone who is in need of a Uhaul rental.Charlene T.
I always use this location. The guy that manages it is very nice.Beatilde V.
Customer did not leave a comment.Jonathan A.
Better pick up instructions, didn't know which lock box had keys. Didn't have dolly as requested and paid for.Brandy J.
2nd time renting this. Awesome!Beatilde V.
Customer did not leave a comment.larry R.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Constance H.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.Cameron F.
Customer did not leave a comment.Taunia H.
Ray is a great/professional Employee! Will gladly go back but let's hope I don't have to move anytime soon lolJOEY L.
Doc is very friendly and always making you laugh kind And I loved my experience 100 thumbs upCeara B.
Person in charge should be in place and I should've been told that the location that I rented from did not have the truck that I was looking for.Earl H.
Customer did not leave a comment.jason S.
Customer did not leave a comment.Metin G.
Customer did not leave a comment.Chris F.
Truck was filthy. Hard to go through the prompts for the first time. Lucky to have someone show up to the site to instruct. The first location was moved after I got there with no notice. Since I was on a schedule with the movers this experience was not good.Kenneth K L.
the only thing that was bad was the smell of the van- it was clean of trash but it was sticky and had the worst smell I have ever smelled in a car. No idea what the smell is. Every thing else was really easy & did everything electronically, it worked great. The location was great, the tank was full, everything was seamless & that is very rare in renting a vehicle, ive moved too many times to count & this rental was by far the easiest.deborah M.
Customer did not leave a comment.james B.
Customer did not leave a comment.Marcus W.
The gentleman was not there and we had to call U-Haul. By chance he drove up after waiting a half an hour. The grass was very long at the pickup spot obscuring the fact that the 2 tires on one side were gouged to the point where you could see the fabric of the tire. We had packed it at night and I left before dawn the next day. On my 2nd gas stop a man pointed it out. I did not know I had a number I could call to fix the tires as was not given that information and do then drove on sides roads the rest of the way to northern Michigan as I was afraid to go on the expressway. I was very nervous and it was a scary experience. It also took much longer to get back to Michigan due to that.Julia D.
Customer did not leave a comment.william H.
U haul computer systems were down when I tried to pick up local rep tried main offices and they too could not process my trailer. Took another trip and a total of 3 hours to get a trailer The tally rep was very kind apologized for u haul But it took all of my morningKay P.
Customer did not leave a comment.Steve W.
Nothing it was well maintained.Tony W.
I was CHANGED more then they told mejuvonna W.
The problem i had was when i dropped off the 5x9 open trailer i dropped it off clean...but i was charged 15.00 dollars which really offends me.. I swept that trailer out my self. I used the trailer to bring my motorcycle home from redhill power sports in fla. I drpped the trailer off in valdosta ga.. Neghborhood uhaul rental . I left the sticker info on the door of the business. This is the second time i rented uhaul in 25 years..Jimmy T.
Make sure the lights on the trailer workKayla V.
Customer did not leave a comment.farncine C.
Customer did not leave a comment.edgar D.
Customer did not leave a comment.Rick O.
Customer did not leave a comment.Kathryn S.
Customer did not leave a comment.ethan B.
Ray was greatMICHAEL G.
Customer did not leave a comment.Candy B.
Customer did not leave a comment.candy S.
Customer did not leave a comment.charles L.
Customer did not leave a comment.CLIFFORD R.
Customer did not leave a comment.Susan F.
They were very helpful with the parking and drop offTERRY G.
I did a self drop off but the location was not easily accessible and quite honestly not very wel kept. The grass was high, fire ants were everywhere and the building overall was not pleasing to the eyes.danielle H.
Customer did not leave a comment.Beral T.
The truck was completely empty of gas. When I finally coasted into a gas station I opened up the back and saw that there was a couch and loveseat left behind from someone else. I called the guy who rented me the truck and he informed me that there was nowhere he could put it. So I had to figure out what to do with them taking time away from my move and causing delays. Not satisfied at all with Uhaul.Austin H.
The little covered trailer I rented was very very beat up and old! It leaked in the roof and got my belongings wet. It was evident on the roof they tried to repair but it still leaked! I didn't notice repair or damaged roof until after the damage was done.Bernadette M.
Customer did not leave a comment.joel F.
Customer did not leave a comment.Michael W.
I was told to go pick up my car hauler at Nina. The Tennessee Street location did not tell me the Nina location was not yet open. I left Tenessee Street location for Nina and had to call the owner of the Nina location to come and meet me. The agent at Nina was great, the location is not great.David T.
Uhaul reservations changed my requested pick up time of 8 am to 11:15 the day before my scheduled pick up. I had paid for moving help through uhaul for 11:30 and the pick up location was 25 minutes away. Fortunately we arrived early-they were able to arrange for the pick up at 11 and we were able to meet the movers on time. Bottom line-your reservation time is never guaranteed.Julie C.
I love this location. The staff is incredibly friendly and helpful and we got our paperwork competed, the trailer hooked up and ready to go in less than 10 minutes. Perfect experience.CHARLES B.
My dissatisfaction is not with this particular pick up location, it is with uhaul in general and Tennessee st store. I called the location closest to me and they didn't have what I needed so they told me the Tennessee st store did and booked my reservation there. We were running late so I called the Tennessee st store and told them my name and what I needed to pick up and that I would be 15 minutes late. We showed up to pick it up and they didn't have what we had reserved and informed us we needed to go to another location which was way on the other side of town. Very frustrated that I spoke with 2 different people, one of whom worked at the store we were picking up from, and no one told us we had to go elsewhere. I don't understand how when I talked to the girl at the Tennessee st store she wasn't able to tell me right then and there that we had to go somewhere else. Absolutely ridiculous. Because of the extra time spent driving around to get what we actually needed, it took us an extra hour to get done what we needed. Very unpleased and quite angry at the whole situation.ashley M.
Customer did not leave a comment.Daryl N.
They work hard to try and please the customer.and also I noticed that they only do not rent trucks they work on the trucks to keep us safe on the highways.They are well pleasing people at ott's Auto Doctor.ANTHONY R.