Customer Reviews for Our Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Our Mini Storage

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Steve K. on

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Personnel and product were excellent. However, needed to use a restroom desperately and none was available... Sent me down the street to a Subway shop...

Eric M. on

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Customer did not leave a comment.

Randall B. on

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Not open when said

Jeremy B. on

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We went for a trailer but our hookup for the lighting didnt work. I couldn't get it to wire correctly so we needed up having to use a van instead. So instead of a $14.95 rental it turned into a $50 rental. Not too happy about that. Other than that this place has been super nice to us and very accommodating. Thank you for that!!

Jennifer N. on

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Customer did not leave a comment.

Leasha B. on

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Ken T. on

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Workout the details with the web based agent-less pickup. It's a great idea that almost works, but needs better explanation and easier recovery for location agents when things don't go well with the website.

Lynnette P. on

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It was not a good GPS ..stated turn on 8th which I did. Had to figure out where the place was GPS or your company may want to add a directional to find it in. Traffic I was happy it was a small truck But rather than turn right on 8th and 100 feet on left ..maybe print directions that say 100feet past 8th turn right into location and maybe actually have it opened till 5 as stated on the sign I was there at 3 .

Hayden B. on

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Better signs for where to drop off and turn around.

Duane T. on

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The 800 number was great it was easy to find a truck that was an overall good experience their truck was nice and clean and nice to drive

erin C. on

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The kindest facility I have ever used! I will be highly recommending this place to others!

Paul S. on

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The vehicle was not cleaned and in fact had significant pet hair on the passenger seat - preventing my partner from riding with me as she’s allergic to dander. This despite the vehicle only having 372 miles on it - no excuse!

Fred L. on

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Customer did not leave a comment.

brian B. on

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Daniel T. on

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Other then I reserved a 20ft truck and got a 15 ft truck and tiny ass trailer that by no means came close to making up the space it was great

Nathan S. on

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it's a moving and storage place had to disconnect the trailer myself.

DIANA R. on

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Rual did a great job! So accommodating and helpful. I will rent from him again.

Keira V. on

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30 miles from requested pickup location

Morgan M. on

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Customer did not leave a comment.

DEBORAH C. on

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Ruelle was great, very accommodating and responsive to our questions. He was great with his customer service, no improvement needed.

Susan S. on

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Customer did not leave a comment.

Stephen W. on

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Samantha M. on

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App is not time saving. I complete my reservation at home. Then have to be at location to finish. It’s ridiculous that you have to have a phone number for someone in case I don’t return. However you don’t tell the renter you will be callin so we don’t advise the person. You then call my mother and then she tried to call back and on hold for ten min. She is now confused too. The lady tells me I need to show a passport or rental agreement. 1 this should of been done when I was home as I don’t carry with me. 2. I’m a homeowner and don’t have a rental agreement. 3 no you can’t call my company it’s the weekend and they are closed plus they don’t need to be bothered because I’m renting. Took way too long waiting once we arrived app was supposed to make it easier. Would have been quicker to just rent at a counter.

LUIS A. on

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Nothing everything was great

Svein A. on

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you can make sure that simple things like replacing wiper blades. this simple thing is a big safety item.

Lisa E. on

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Customer did not leave a comment.

ELIZABETH D. on

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Friendly, helpful people...truck was great...hours are good...totally pleased with the service

Michael O. on

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I'd say the whole experience was perfect; no recommendations.

Andrea M. on

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Customer did not leave a comment.

Alison L. on

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This was my first rental experience it was so easy. The staff at the broadway location were awesome. Thank you

WILLIAM R. on

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The service at the pickup point was good. But I didn’t appreciate the run around I got from the central office staff.

lori Y. on

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Customer did not leave a comment.

MIKE T. on

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Customer did not leave a comment.

MICHAEL D. on

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Everything was quick and easy.