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Vallerie F
Customer Reviews for Outbox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Firstly, our UHAUL was not ready to be picked up on the date. This forced us to wait 45 minutes on the customer service line to finally get re-routed to a different UHAUL center 25 minutes away. Then, when we arrived we got our truck but it was missing the utility dolly. Overall, terrible experience and I will not be using UHAUL again. I will be talking to customer service.
AUSTIN MGreat people to do business with, on point
JB LI was charged an after hours fee and was not inform about this at time of rental now I’m being charged late fee and interest
Heidi RDarlene was wonderful, and I was so grateful to have her at the desk! I couldn't figure out mobile pick up. Darlene helped, was incredibly kind, and made the rental process smooth and easy!
Jennifer SAll good!!!
Jon DVery happy with my experience. We will utilize/refer Darlene again
Mark SThe truck appeared clean, but there were old bottles and some sort of prescription left as well as nasty sticky stuff and hair and gooo all over the floor under and around both seats. Also the truck batter kept dying while I had no other vehicle to jump it.
Tanae RNothing, it was perfect.
Kelly OIt was a pleasure using uhaul’s service.
Ryan BNeed to clean the truck interior cab and cargo area.
David CBrought the truck back 2 days early. Was closed so called the next day. Truck wasn’t checked in yet. Never heard from them about if everything was good when i turned it in and no email saying all good.
John RPick up was a nightmare...was told multiple things by multiple people. Finally after 3 stops and several phone calls later got a truck. The air conditioner stopped working the last 9 hours into a 17 hour trip driving in Florida. Otherwise was a newer truck and handled much like a car.
Lizabeth DThe process was simple however the back of the truck was extremely dirty and needs to be cleaned Also not sure if it was this location or not but I was charged multiple times by U-Haul upwards of 400$ when the first rental was 70 something dollars and the second was only 39. Not sure why there are 5 charges to my card.
STEPHEN TNeighborhood was sketchy and I didn’t feel comfortable leaving my car out on the street. The rest of the rental experience was fine.
Anna TThe online pickup process was a bit time consuming and took 30 mins for me and required me to call for registration assistance twice. The registration link wouldn’t refresh for my input of family members info. Drop off was fine and quicker.
Christina SThere wasn’t any signage to help you find the office. There were also no mattress covers or other supplies for purchase.
Bethany WFriendly employees.
Yolanda BN/A
Fredricka YIt was shocking to agree to a price of $359, based on the mileage anticipated, and knowing that I would have to pay for 3 days rental charge because the computer had only scheduled me for one day instead of 4, then upon return, to have to pay $200 more! I didn't drive that many miles worth! To the best of my ability, I will not ever rent from uhaul again. I also didn't realize, obviously my fault, that I would be paying 79 cents a mile. I don't think the ads I saw listed a rate that high, and it's impossible to get any information from you without making a new reservation. I'm done. My next rental is already set up through Enterprise.
Debbie HThe people who handled the rental were very helpful.
Karen KWhen charging card it is very helpful to sent a email attachment of charge to the rental explaining the total cost add up. I just got charged higher than i thought but there was no receipt or emails to see details of what lead to the higher total.
jennifer sSo easy and fast.
Sally Hservice was great, but facility leaves a bit to be desired
Benjamin WStore operator was late to open. Could be one-time thing. But, since I don’t live there, I wouldn’t know.
Aaron GConvenient location. Nice staff and easy drop off. Inside of the facility should look more presentable especially for the staff that work there.
Kevonna HInclude on your app/website that you cannot rent certain items from this location. Also, don't give us the option to check in via our phones if we can't at this location.
Chuck PIt was the only truck they had. They did not have the moving blankets I reserved
Michael WMake sure all ordered equipment is in the truck for mobile pickup orders.
JOSHUA GStraight forward with online instructions
Shizuka TGreat service!
Nicholas CAll was good.
Kelly OThe service through Outbox was professional and accommodating.
Maureen TIt's not the equipment, or the location. It's the people the people very good??????
michael kDarlene was awesome. Thanks!
Sarah HThe lady that waited on me was very friendly and nice. She would bring me back if in needed to.
BERNARD HI think it was a problem with the system as a whole. I made the reservation online and it said I was all set. Logged back in the next day and didn’t see the reservation. Called customer service and they said it was sent to wrong email. They straighten it out and it was now showing on my account when I logged in. I did the “express” check-in online and it sent an email that said once again that I was all set. Went to the location to get keys any they said I should have beven given a code to access keys. Well I was never emailed a code. 30 minutes later i finally have the keys. So much for express check-in. I will say that the person at the location was very apologetic.
talisha mDarlene was great
Heather HThe service and equipment was satisfactory.
Beulah MDarlene was a pleasure to do business with.
Merrill QDolly was requested but did not come with truck. I would like a refund for the dolly fee
Nathan HEasy to find location. Ample parking in a lot that was easy to navigate with a truck. Friendly, quick service.
Danielle CIt was not the location I have an issue with it is that uhaul changed my pick location and time and then charged me for going over the allotted miles
Kurt Hstaff was untrained on how to rent. check out was long
Bill CEmpleyee and Management were excellent people skills;
JAY PThe rep was very friendly and comforting and even when she was unable to make the transaction for me she called and got it done! And even called me to come get my car because they were about to close the gates.
Takia DGreat customer service, quick and easy process. Facility was well secured and I felt good leaving my car there with all the security cameras they had.
Tyler DIt was all good.
Roy DFantastic customer service! In and out! Would recommend!
LAURA C