Customer Reviews for Outdoor Escape RV
(U-Haul Neighborhood Dealer)

411 reviews

2091 S Amherst Hwy   Amherst, VA 24521
(Located 4 miles south of the 29 South Bypass located on 29 South Bus)

(434) 381-3092

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: 12 pm - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 6/25/2022 - 6/28/2022: Closed

Services at this Location:

Contact Us

(434) 381-3092

2091 S Amherst Hwy
Amherst, VA 24521
(Located 4 miles south of the 29 South Bypass located on 29 South Bus)

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: 12 pm - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 6/25/2022 - 6/28/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DIANE K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
5.0

Customer did not leave a comment.

Leigh A. 
Rating:
5.0

Jennifer was very kind and helpful!

Derek J. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Everyone I worked with during this rental process was wonderful. The truck was clean and ran very well. Will definitely use uhaul again.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Outdoor Escape RV was wonderful to work with. U-Haul, the company, absolutely stinks!!! You assume everyone has a smart phone or internet to conduct all business. Renting the truck was easy. Returning it was an absolute nightmare. I will not recommend U-Haul ever and I truly hope to never need them again in the future. I will, however, continue to do business with Outdoor Escape RV.

TIM J. 
Rating:
1.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
4.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

Gracie S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHSTUART C. 
Rating:
2.0

Pick up was confusing and frustrating. Not the locations fault, the app is horrendous and “24/7 pickup” is a lie. I had to call customer service and wait on hold for 15 minutes before I could get the keys for the truck. Once my 45 minute pick up process was done, the inside of the cab was dirty. I had reserved furniture blankets and a dolly as well, which were no where to be found. I went back to the app to report this, but there was no option to do so. I was on a time crunch to move, so I just had to deal with what I had. Once I dropped off the truck, the location was open and I informed the associate inside of the missing items. I was still billed for them. A few days later, Uhaul customer service reached out and processed a refund for the items. Just an overall garbage experience on a day when I was moving so I was already stressed.

Jacob A. 
Rating:
5.0

This place was so friendly and helpful during a very stressful time in my life. Such a blessing

Frances B. 
Rating:
5.0

Wonderful customer service

Richard M. 
Rating:
5.0

they were excellent in service and support. Thanks

RICHARDGEORGE M. 
Rating:
5.0

The staff was very polite and courteous. All the way around was a great experience and I would recommend them for anyone's next move.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RACHELALANA O. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASMICHAEL D. 
Rating:
5.0

Outdoor Escape is the best! They seem to always have the equipment I need and the staff is very helpful and friendly!

Alan G. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
5.0

I have used this location before and the agent goes out of her way to accommodate her customers. She does it with a pleasant and helpful attitude. You are fortunate to have such an employee.

Theresa R. 
Rating:
2.0

Too far away

Jill U. 
Rating:
5.0

Can't think of anything

WARDHENRY M. 
Rating:
5.0

Jennifer and her team are just lovely - and always so helpful. And her location is perfect for us, in particular.

Kelly K. 
Rating:
3.0

Customer did not leave a comment.

DENISEWATKINS A. 
Rating:
5.0

Customer did not leave a comment.

OLGAANN D. 
Rating:
4.0

Customer did not leave a comment.

STEPHENCHRISTOPH M. 
Rating:
3.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Very nice lady. Ensured I was not charged for the equipment I did not get .

James W. 
Rating:
5.0

Customer did not leave a comment.

VICKILYNN C. 
Rating:
5.0

This particular drop off location is right on a major road and very near our home. So, for our purposes - perfect. Ask me for a reveiw on the Uhaul storage facilities - as we tried that as well.. Review would not be positive.

PAUL M. 
Rating:
5.0

Jennifer was very helpful and super nice.

MICHELLE A. 
Rating:
3.0

EVERYTHING WAS FINE

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

PAULSTEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

AARONWALTER S. 
Rating:
3.0

Very unorganized. We arrived with truck at 11am and found out on Tuesday they open at noon. There were 2 people standing around waiting (one for rental amd another for boxes) and 2 others pulled in while we were there and they left to go down the road. Lots of business being lost with odd hours. Dropping off was easy even though they were closed. Just worried about someone hitting truck after we left and then us potentially being charged for damage.

MARTHA C. 
Rating:
3.0

It had easy access for pickup and return.

Steven U. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Kendreana C. 
Rating:
4.0

Excellent customer service here! Very kind while trying to make up for the uhaul website screwing up. Uhaul allowed me to reserve a van in Lynchburg that was not actually available. Of course I didn't find this out until I arrived to pick up my rental. Then after the website wasn't working or allowing me to rent the van I reseved... I had to call u-haul and wait on hold for over 30 minutes to resolve the issue. I was eventually told the truck I reserved was out of commission and I needed to go a half hour away to pick up a different truck that was larger and less fuel efficient. Then I needed to drive back 30 minutes to where I was moving from. The whole process set me back 90 minutes and ended up costing me far more in gas. Because of the delay I was then delayed even longer waiting on hold for over 30 minutes again because the delay put me at my destination uhaul dealer just after they closed... Forcing me to make the return online which took far longer and set us back even further. To add insult to injury... Then U-Haul charged me for extra mileage that was the result of making me drive 30 minutes further away to pick up the rental vehicle. Dealing with uhaul online and the wait over the phone was very disappointing. The van had dirty windows and could have used a washing.

Greg O. 
Rating:
5.0

This location was awesome in every way. They were nice and helpful.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

BERNIE C. 
Rating:
5.0

Amazing people at this location; very friendly and helpful.

Christopher S. 
Rating:
5.0

Pleasant experience

KEVINLEE C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHT V. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Good people! Would rent from them again!!

VIRGIL C. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Friendly,Very helpful& make sure you have what you need to help make your move less stressful.Good folks!

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELDOUGLAS M. 
Rating:
5.0

Very courteous and helpful. Great people.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAEDWARD M. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

This was 30/miles away and closed Tuesday until noon. I understand the reasons, but pick up was frustrating. However, the uhaul representative that I reached on the phone was very helpful that morning for a 9:00 pick up.

Tammi N. 
Rating:
5.0

Had to drop off after they closed at 4pm.

CYNTHIALEE P. 
Rating:
5.0

Jennifer Collins provided excellent service. The U-Haul programming - delayed my departure by at least 10 minutes because of glitches. U-Haul's website wanted to charge an additional $40 for a late fee and $14 for insurance, yet I turned in the truck on time. Fix the glitch, please, or I'm done with U-Haul.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

The online service to pick up and drop off is NOT easy to use or Navigate.

Mark P. 
Rating:
5.0

NA

Pedro B. 
Rating:
5.0

We dropped the truck off the same night. We didn't speak with anyone.

VICTORIA F. 
Rating:
5.0

efficient and friendly service

EDWARD M. 
Rating:
5.0

Down to earth, kind people. Easy return!

Ralph B. 
Rating:
5.0

Very friendly!

Joshua H. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Always have a 6 x 12 enclosed trailer available so we can use this location more often. Thanks!

Andrew U. 
Rating:
5.0

Customer did not leave a comment.

FAWNL H. 
Rating:
5.0

Super friendly and helpful

David V. 
Rating:
5.0

Customer did not leave a comment.

TRINTINAFRANCINE C. 
Rating:
5.0

Nothing ! All was good ! Don't change anything , nothing is broken !

RUSTY C. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

I couldn't have been more pleased with whole experience;fine representatives of UHAUL!

SANDY M. 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
4.0

Checked in before heading to pick up our equipment and having them call our pick up location to make sure the truck would be ready (location open due to Covid), and really liked the couple running that store. Will be dropping off again this weekend. Fingers crossed the move will be as smooth.

JOHNTHOMAS C. 
Rating:
5.0

Customer did not leave a comment.

CHASITY W. 
Rating:
5.0

Person taking care of pick up paperwork, etc. was very friendly.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

EDSEL V. 
Rating:
5.0

Customer did not leave a comment.

KEVINCHARLES I. 
Rating:
5.0

Very friendly and helpful

ZACARIAS C. 
Rating:
5.0

Excellent service

TERESAAKINS W. 
Rating:
5.0

Cannot think of anything to improve matters; this is a very good and well-run location. We choose this location first whenever we have need of moving equipment.

christine F. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

REGINA M. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

No need for improvement. Very courteous and welcoming.

HENRY S. 
Rating:
5.0

Exceptional customer service. This local neighborhood dealer goes above and beyond to ensure a great experience.

Sunny T. 
Rating:
5.0

Customer did not leave a comment.

Marilyn H. 
Rating:
5.0

Excellent experience. I have told friends that need to rent anything to go to Outdoor RV to rent ihauls. Easy instructions on the truck and return. Will use them again.

Cheryl M. 
Rating:
5.0

Listen,listen ,listen to the customer...

William S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top