MICHAELDOUGLAS M.
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Customer Reviews for Outdoor Escape RV
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Outdoor Escape RV
Wayne H.
Very courteous and helpful. Great people.
Tammi N.
This was 30/miles away and closed Tuesday until noon. I understand the reasons, but pick up was frustrating. However, the uhaul representative that I reached on the phone was very helpful that morning for a 9:00 pick up.
CYNTHIALEE P.
Had to drop off after they closed at 4pm.
Randall R.
Jennifer Collins provided excellent service. The U-Haul programming - delayed my departure by at least 10 minutes because of glitches. U-Haul's website wanted to charge an additional $40 for a late fee and $14 for insurance, yet I turned in the truck on time. Fix the glitch, please, or I'm done with U-Haul.
Mark P.
The online service to pick up and drop off is NOT easy to use or Navigate.
Pedro B.
NA
VICTORIA F.
We dropped the truck off the same night. We didn't speak with anyone.
EDWARD M.
efficient and friendly service
Ralph B.
Down to earth, kind people. Easy return!
Joshua H.
Very friendly!
Andrew U.
Always have a 6 x 12 enclosed trailer available so we can use this location more often. Thanks!
David V.
Super friendly and helpful
RUSTY C.
Nothing ! All was good ! Don't change anything , nothing is broken !
SANDY M.
I couldn't have been more pleased with whole experience;fine representatives of UHAUL!
JOHNTHOMAS C.
Checked in before heading to pick up our equipment and having them call our pick up location to make sure the truck would be ready (location open due to Covid), and really liked the couple running that store. Will be dropping off again this weekend. Fingers crossed the move will be as smooth.
Scott S.
Person taking care of pick up paperwork, etc. was very friendly.
ZACARIAS C.
Very friendly and helpful
TERESAAKINS W.
Excellent service
christine F.
Cannot think of anything to improve matters; this is a very good and well-run location. We choose this location first whenever we have need of moving equipment.
HENRY S.
No need for improvement. Very courteous and welcoming.
Sunny T.
Exceptional customer service. This local neighborhood dealer goes above and beyond to ensure a great experience.
Cheryl M.
Excellent experience. I have told friends that need to rent anything to go to Outdoor RV to rent ihauls. Easy instructions on the truck and return. Will use them again.
William S.
Listen,listen ,listen to the customer...
Donald B.
not even 30 minutes into trip the tires on right side of trailer blew.
TERRY T.
Personnel were extremely helpful after having a very bad experience at the location in Arrington, VA (not helpful at all - would not recommend that location).
Luis O.
I think everything was great!
LISA M.
Two of the greatest people that I have met in a long time. There's nothing you could do to make this experience better. Everything about this experience was great.
RANDY P.
The online process was a pain in the butt. It took about a 1/2 hour To process the information. The website froze up on me and I couldn't proceed without calling someone. I finally got someone to answer, that connected me to another department that nobody answered. All in all the online process sucked big time
SARAH R.
Ted & Jennifer Collins could not have been more friendly or professional with this rental. Their tag line is "Where customers become friends" and that is so true. If I ever need a U-Haul rental again, they will get my business. It was a very pleasant experience!!
Jennifer C.
Easy experience with a 24/7 dispatch. Glad that option exists!
ROBERT W.
Could not have asked for better customer service.
Dale S.
I don't know why, but I reserved the truck in Appomattox and then I was told to pick up my truck at a place 25 miles away. Then they had to adjust the paperwork to fit it in my budget and it still came out $500 more. I'm going with budget rentals next time. U-Haul is too expensive and their trucks don't get as good as gas mileage.
jack S.
Nothing. These people were super! Nice, friendly, and service couldn't have been better.
kimberly P.
Close to college, friendly staff. Will use location on next move
TIM D.
Friendly and very helpful. Thanks!
bill M.
The only reason I said No for the Drop Off location had noting to do with them, I may never use U-Haul again, my overall experience was that bad and no offer of compensation was made to me.
matthew J.
Location was closed
JESSE R.
This location has a very knowledgeable couple working. They are friendly and helpful. They wanted to make sure we were very aware of the paperwork and how to drive the truck. Made sure we had every question and concern answered. We were very thankful for renting from them
DENISE J.
At this UHAUL location there is nothing to improve on. Jennifer is Great! She got me in and out in no time. She and her husband are very friendly. The truck I needed was there when I went to pick it up Saturday morning. This is my second time needing a UHAUL and both times they've been Great to work with! Ive read the reviews about other UHAUL locations and none of them compare to this UHAUL location. Thanks Jennifer and Hubby, YOU ARE THE BEST! Keep up the Great work! D. Jasper
NOEL D.
I have always had a positive experience at Outdoor Escape. I would recomend them to others without any reservations. It is nice to have such an accommodating business in my community.
ED W.
Nothing everything was great
SHEILA J.
Nothing- very pleased-pleasant to talk to,will definitely go there again and will refer anyone to them
ROBERT G.
Very helpful and knowledgeable. Great rates and they also were available during my move by phone. They helped me find my drop-off location. A+
Jamie M.
This was one awful experience. From the crap website to the nasty asst-manager at the Park Ave Lynchburg Location. To the awful customer service rep on phone. To her supervisor. Plus I never received a phone call from the Supervisors' supervisor that I requested. Shame on you U-Haul. Customers are definitely not your priority.
ROB B.
Extremely friendly staff willing to help in any way possible. Best place in this area to rent from. I will rent here from here on out.
ARTHUR K.
We were short one blanket. But every thing went just fine, very helpul and friendly people. Would definitely use them again!
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