Customer Reviews for Outdoor Escape RV
(U-Haul Neighborhood Dealer)

487 reviews

2091 S Amherst Hwy   Amherst, VA 24521
(Located 4 miles south of the 29 South Bypass located on 29 South Bus)

(434) 381-3092

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 12 pm–5 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(434) 381-3092

2091 S Amherst Hwy
Amherst, VA 24521
(Located 4 miles south of the 29 South Bypass located on 29 South Bus)

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 12 pm–5 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Got downgraded without any type of communication.

Anthony O 
Rating:
5.0

The owner has EXCELLENT customer service. I would definitely use this location again as well as recommend to others.

DENISE S 
Rating:
5.0

It was perfect. No complaints! Very friendly and helpful. Would highly recommend.

PATRICK G 
Rating:
5.0

Customer did not leave a comment.

Tami C 
Rating:
1.0

It would be nice to have an attendant on the receiving end and the drop off end to address these issues with. Will it use Uhaul again.

MELISSA H 
Rating:
5.0

The app. It wouldn't pick up my location so I could pick up my rental truck.

JASON R 
Rating:
5.0

I was very impressed with this family run business. So rare to get that level of customer service. Checking out was quick and enjoyable. The location convenient and the owners and staff professional and friendly.

JOHN A 
Rating:
5.0

Great people, willing to help with my rental needs. I'll definitely return when the need arises.

Mike D 
Rating:
5.0

Did mobile drop off because it was a Sunday morning. No issues.

RANDAL D 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

RANDY C 
Rating:
5.0

Customer did not leave a comment.

Leslie K 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
3.0

The app was very confusing for the mobile return. In fact, it never even recognized I returned the trailer.

Jessica T 
Rating:
5.0

Customer did not leave a comment.

HUNTER K 
Rating:
3.0

Customer did not leave a comment.

Sheri Y 
Rating:
5.0

Customer did not leave a comment.

JANICE H 
Rating:
5.0

Customer did not leave a comment.

Sheri Y 
Rating:
5.0

Customer did not leave a comment.

Diane R 
Rating:
5.0

Thank you!

JENNIFER C 
Rating:
5.0

Pleasant folks. Good truck. I highly recommend this rental location.

Charles N 
Rating:
4.0

Customer did not leave a comment.

Thomas B 
Rating:
3.0

Customer did not leave a comment.

Russell H 
Rating:
3.0

Customer did not leave a comment.

Russell H 
Rating:
5.0

the operators/managers were tops!!! Excellent folks who know their jobs super-well!! Total pleasure to deal with this location, and I would not go anywhere else for my rental needs!! Another job super-well done!! Thanks!!!

THOMAS H 
Rating:
5.0

Customer did not leave a comment.

Patrick R 
Rating:
5.0

Very smooth return with exceptionally helpful people. So much better than pickup.

David V 
Rating:
5.0

Customer did not leave a comment.

ANNEMARIE P 
Rating:
3.0

Hard to return on phone on app, had to go to website

Blake R 
Rating:
5.0

Customer did not leave a comment.

DOUG E 
Rating:
5.0

Very friendly.

Patrick R 
Rating:
5.0

They were very good service

KELLY K 
Rating:
5.0

Customer did not leave a comment.

Brenton S 
Rating:
5.0

The owners of Outdoor Escape RV are wonderful. They are friendly and very welcoming. Highly recommend them.

Wayne H 
Rating:
5.0

Customer did not leave a comment.

Krista N 
Rating:
5.0

Great folks. Trailer was exactly what we needed

Steven C 
Rating:
5.0

Wonderful and friendly experience!

Gregg A 
Rating:
5.0

Ted and Jennifer made the process so easy. Very pleased.

JENNIFER C 
Rating:
5.0

This trailer was really old and it also leaked. I would like a refund

Alan G 
Rating:
5.0

Customer did not leave a comment.

LARRY M 
Rating:
5.0

They were great couldn't ask for anything better 🙂 such wonderful people!!!

DONNA R 
Rating:
2.0

Customer did not leave a comment.

Michael S 
Rating:
2.0

Customer did not leave a comment.

Abid C 
Rating:
5.0

Very friendly folks!

Jennifer K 
Rating:
5.0

Keep doing what you did for me and you will keep on growing thank you for your service

LUTHER B 
Rating:
5.0

Customer did not leave a comment.

Norman C 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T 
Rating:
5.0

Fast a friendly great people to deal with.

Edward C 
Rating:
5.0

Customer did not leave a comment.

LASH P 
Rating:
5.0

Very personal e and professional. Outdoor Escape will be our go to location for truck rental needs!

Randall R 
Rating:
3.0

Customer did not leave a comment.

Elden Z 
Rating:
5.0

Customer did not leave a comment.

Kimberly M 
Rating:
5.0

Customer did not leave a comment.

clearance t 
Rating:
5.0

Customer did not leave a comment.

Robery S 
Rating:
5.0

Didn't contact dropoff location or have any interaction but it has a good amount of space for dropping off even the big 26' trucks. Easy to get to as well.

Aaron F 
Rating:
5.0

Customer did not leave a comment.

CHARLES G 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Jennifer was awesome and made the turn in a very easy and friendly experience.

Joseph P 
Rating:
5.0

Customer did not leave a comment.

David Z 
Rating:
5.0

Customer did not leave a comment.

David Z 
Rating:
3.0

Unfortunately where we requested our uhaul was not able to have a truck so we were moved to this location. The staff was very helpful but the location wasn’t great.

Jasmine M 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Great experience. Folks were thorough and courteous. Truck and equipment in good condition.

ED C 
Rating:
5.0

Very very friendly and nice!!!

Memori S 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

Steven E 
Rating:
5.0

Customer did not leave a comment.

Greg C 
Rating:
5.0

Customer did not leave a comment.

Tim b 
Rating:
5.0

Customer did not leave a comment.

MARY R 
Rating:
5.0

Crazy I had to run to another location to pick up trailer when there where three trailers there when I picked up the truck I rented...yes rented truck and trailer and had to run to two different locations.

charles d 
Rating:
5.0

Customer did not leave a comment.

Kurt Z 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
5.0

Very helpful and friendly as always

Blake R 
Rating:
5.0

Customer did not leave a comment.

RONNIE J 
Rating:
5.0

Customer did not leave a comment.

Angela W 
Rating:
5.0

Customer did not leave a comment.

DIANE K 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

LEE B 
Rating:
5.0

Customer did not leave a comment.

Leigh A 
Rating:
5.0

Jennifer was very kind and helpful!

Derek j 
Rating:
5.0

Customer did not leave a comment.

MARK T 
Rating:
5.0

Everyone I worked with during this rental process was wonderful. The truck was clean and ran very well. Will definitely use uhaul again.

Eric F 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Outdoor Escape RV was wonderful to work with. U-Haul, the company, absolutely stinks!!! You assume everyone has a smart phone or internet to conduct all business. Renting the truck was easy. Returning it was an absolute nightmare. I will not recommend U-Haul ever and I truly hope to never need them again in the future. I will, however, continue to do business with Outdoor Escape RV.

TIM J 
Rating:
1.0

Customer did not leave a comment.

Jacqueline R 
Rating:
4.0

Customer did not leave a comment.

Raymond W 
Rating:
5.0

Customer did not leave a comment.

Gracie S 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHSTUART C 
Rating:
2.0

Pick up was confusing and frustrating. Not the locations fault, the app is horrendous and “24/7 pickup” is a lie. I had to call customer service and wait on hold for 15 minutes before I could get the keys for the truck. Once my 45 minute pick up process was done, the inside of the cab was dirty. I had reserved furniture blankets and a dolly as well, which were no where to be found. I went back to the app to report this, but there was no option to do so. I was on a time crunch to move, so I just had to deal with what I had. Once I dropped off the truck, the location was open and I informed the associate inside of the missing items. I was still billed for them. A few days later, Uhaul customer service reached out and processed a refund for the items. Just an overall garbage experience on a day when I was moving so I was already stressed.

Jacob A 
Rating:
5.0

This place was so friendly and helpful during a very stressful time in my life. Such a blessing

Frances B 
Rating:
5.0

Wonderful customer service

Richard M 
Rating:
5.0

they were excellent in service and support. Thanks

RICHARDGEORGE M 
Rating:
5.0

The staff was very polite and courteous. All the way around was a great experience and I would recommend them for anyone's next move.

Michael M 
Rating:
5.0

Customer did not leave a comment.

RACHELALANA O 
Rating:
5.0

Customer did not leave a comment.

DOUGLASMICHAEL D 
Rating:
5.0

Outdoor Escape is the best! They seem to always have the equipment I need and the staff is very helpful and friendly!

Alan G 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS V 
Rating:
5.0

I have used this location before and the agent goes out of her way to accommodate her customers. She does it with a pleasant and helpful attitude. You are fortunate to have such an employee.

Theresa R 
Rating:
2.0

Too far away

Jill U 
Rating:
5.0

Can’t think of anything

WARDHENRY M 
No reviews have been submitted for this location.

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