Customer Reviews for Outdoor Escape RV
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Outdoor Escape RV
Donald B. on
not even 30 minutes into trip the tires on right side of trailer blew.
TERRY T. on
Personnel were extremely helpful after having a very bad experience at the location in Arrington, VA (not helpful at all - would not recommend that location).
Luis O. on
I think everything was great!
LISA M. on
Two of the greatest people that I have met in a long time. There's nothing you could do to make this experience better. Everything about this experience was great.
RANDY P. on
The online process was a pain in the butt. It took about a 1/2 hour To process the information. The website froze up on me and I couldn't proceed without calling someone. I finally got someone to answer, that connected me to another department that nobody answered. All in all the online process sucked big time
SARAH R. on
Ted & Jennifer Collins could not have been more friendly or professional with this rental. Their tag line is "Where customers become friends" and that is so true. If I ever need a U-Haul rental again, they will get my business. It was a very pleasant experience!!
Jennifer C. on
Easy experience with a 24/7 dispatch. Glad that option exists!
ROBERT W. on
Could not have asked for better customer service.
Dale S. on
I don’t know why, but I reserved the truck in Appomattox and then I was told to pick up my truck at a place 25 miles away. Then they had to adjust the paperwork to fit it in my budget and it still came out $500 more. I’m going with budget rentals next time. U-Haul is too expensive and their trucks don’t get as good as gas mileage.
jack S. on
Nothing. These people were super! Nice, friendly, and service couldn't have been better.
kimberly P. on
Close to college, friendly staff. Will use location on next move
TIM D. on
Friendly and very helpful. Thanks!
bill M. on
The only reason I said No for the Drop Off location had noting to do with them, I may never use U-Haul again, my overall experience was that bad and no offer of compensation was made to me.
matthew J. on
Location was closed
JESSE R. on
This location has a very knowledgeable couple working. They are friendly and helpful. They wanted to make sure we were very aware of the paperwork and how to drive the truck. Made sure we had every question and concern answered. We were very thankful for renting from them
DENISE J. on
At this UHAUL location there is nothing to improve on. Jennifer is Great! She got me in and out in no time. She and her husband are very friendly. The truck I needed was there when I went to pick it up Saturday morning. This is my second time needing a UHAUL and both times they've been Great to work with! Ive read the reviews about other UHAUL locations and none of them compare to this UHAUL location. Thanks Jennifer and Hubby, YOU ARE THE BEST! Keep up the Great work! D. Jasper
NOEL D. on
I have always had a positive experience at Outdoor Escape. I would recomend them to others without any reservations. It is nice to have such an accommodating business in my community.
ED W. on
Nothing everything was great
SHEILA J. on
Nothing- very pleased-pleasant to talk to,will definitely go there again and will refer anyone to them
ROBERT G. on
Very helpful and knowledgeable. Great rates and they also were available during my move by phone. They helped me find my drop-off location. A+
Jamie M. on
This was one awful experience. From the crap website to the nasty asst-manager at the Park Ave Lynchburg Location. To the awful customer service rep on phone. To her supervisor. Plus I never received a phone call from the Supervisors' supervisor that I requested. Shame on you U-Haul. Customers are definitely not your priority.
ROB B. on
Extremely friendly staff willing to help in any way possible. Best place in this area to rent from. I will rent here from here on out.
ARTHUR K. on
We were short one blanket. But every thing went just fine, very helpul and friendly people. Would definitely use them again!
sheila P. on
The people were really nice & it only took a few minutes to get signed up and out the door! Easy to find and easy to get out onto the road. Not much traffic & great visibility - important when driving an unfamiliar vehicle.
Clint P. on
We called at least 2 weeks in advance to reserve our trailer 5x8 in Lynchburg on Timberlake Drive. On the day of pickup we were informed that they did not have our trailer available. They attempted to give us a trailer that was much too large. After speaking to the corporate office they located a smaller trailer in Amherst which was at least a 30 minute drive. Once we arrived in Amherst we were able to get the initial requested size But the internet was so bad it took 45 minutes to get a print out. This was not a contract. Our initial frustration will make us hesitant to use Uhaul again. It took over 30 minutes on the phone to get things straightened out before we even left for Amherst. In the future ensure what is promised to the customer is available.
MIKE R. on
The staff at this location was super friendly and helpful. Definitely a great customer experience. Also, the gas gauge on the checkout papers was really helpful.
john M. on
Help your people figure out what there doing
Darrell B. on
This is a suggestion for the company not either location as both did exactly what they were supposed to do. When I originally scheduled the drop off it was for a location in Alta Vista va . I had no idea that the location wasn't accepting any trailers and that uhaul had moved my drop off location to long island va until I received a bill the night I made the reservation showing a different drop location. When I called the company it was explained why my location on my receipt and that I could drop the trailer in rustburg va. In which I called the company and requested yet another change that would work better for my family. I think in the future it would be in the beefit of the company and the customer to fix this "online glitch"
John R. on
The office was a little messy but the customer service was excellent.
Jenny M. on
Easy access and friendly owners!
Whitney H. on
Owners are very friendly and easy to rent from.
Michael C. on
The location itself was fine but the self service was terrible. I was due to pick up 11/19 and I began this process at 1:00 p.m. and finally picked up at 7:00 p.m. after being sent to Timberlake Road in Lynchburg and then to Park Ave. in Lynchburg and back to Amherst. On the phone with several CS workers and the last gentleman that helped me was the only one that knew what he was doing and followed me all the way. I do not suggest self serv. to anyone. Only in person transactions.
VINCENT M. on
Wouldn't change a thing. Great people, an no hassle. Was in, and out no problem.
MAKAYLA G. on
Maybe attach ties to hold things in place and also a tool to adjust the mirrors other than that it was great
John B. on
Spend up the response time for road side assistance. Waited on the phone for 10 minutes with no one helping and then went to the web and waited 15 minutes for a initial response. Once I was in contact with Respresentative April, I received the best customer service I've had in a long time. She was wonderful and followed up as promised on time.
Aaron N. on
The machine seemed old and outdated. Excellent customer service kept this experience positive, but uhaul should consider swapping the 26' truck they rented to me for a newer model. For example, the driver window handle was broken and the machine called and groaned allot. Additionally, the brakes made strange noises when the truck was not running. Overall still a very positive experience. The staff at the location (outdoor rv) were the friendliest and most helpful I've ever encountered in such a transaction
MONTE J. on
No complaints here!
Robert J. on
None really. Perhaps have this vendor have better signage on the highway, it was a bit challenging to find.
Matthew W. on
The drop off location was closed. I had questions about the rental because it was switched and no one was there. I've dropped off a truck there before and they were helpful.
Jessica H. on
What started as horrible experience with UHAUL was quickly resolved when we called this location! Ended up having to drive 20 miles out of the way to pick up our truck but it was hands down worth it. Such a friendly and knowledgeable couple running this place. We really appreciate them going out of their way to resolve a problem. We will definitely be renting from this location again, regardless of it being farther than other options.
Bridget T. on
Fast and friendly service.
ROBERT S. on
Keep the Collins happy. They are truly excellent U-Haul representatives. Thank you!
To Top