Staff was very helpful and even met on day they were closed to help with the rental.Kevin S.
Customer Reviews for Outdoor Power
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Eric W.
Rented a cargo trailer for $14.95. When I told the employee that I only needed it for a few hours and would be returning it later that night, he told me no problem. It was snowing when I got back home, the forecast was for 1/4-1/2 inch of ice by the morning, so I figured it was best to return it that evening instead of putting my truck and their trailer in the ditch because he put down 9:00am as the return time. Today...a week later, I get a charge notification saying I was charged $20 for an "after hours fee". So because I cared enough to not unnecessarily risk damage to their equipment, and endanger my life and the lives of other drivers, they charge me MORE than the $15 it cost to rent the trailer. I'll NEVER rent a uHaul again...EVER. And I'll be letting everyone I know how uHaul is a scam, and use fine print to cheat you out of money.Christopher W.
Customer did not leave a comment.Robert B.
Delivered on day closedLarry P.
Customer did not leave a comment.KEVIN R.
Customer did not leave a comment.Ronnie M.
Although we have used U Haul before, this was our first time at this location. We loved it and will be using them a couple times a year in the futureWilliam H.
I rented a U-Haul truck on Saturday in Wilmington, IL on Saturday October 19th just before they closed at noon. I dropped it off at 4pm the same day. I tried to check the vehicle back in, but the response form required a photo of the gas gauge and mileage. I had already dropped the keys and contract in the lock box so there was no way to take the pictures. The form would not let me complete it without the pictures. As a result, I was charged an additional $20 to have them check it in Monday morning. There was no mention of electronic forms or photos needed to return the rental after hours by the person renting the vehicle or on the form that I could no longer see because it was in the drop off box. I called the location and they explained that it was a corporate policy. It's a bad corporate policy to not let customers know everything they need to know to avoid extra charges. Carl RowleyCarl R.
The Gas .gauge Was Stuck.I Dve 60 Miles And Put In 51 Dollars of GAS'theodore R.
I made a reservation for a moving truck with a dealer convenient to where I was moving from. The day before I was to pick it up, I was told I would have to pick it up at a location 15 mi away. As I have no car for my personal use, this was very inconvenient. Since I had made the reservation several days ahead, I feel the moving truck should have been available at the original location.Ann C.
Customer did not leave a comment.Owen A.
Customer did not leave a comment.James S.
We had a very nice experience. The people at Outdoor Power in Whittington, IL. were very polite and very informative walking us through every thing we needed to know. I appreciated the help we received. I would highly recommend them.Candance W.
Customer did not leave a comment.Melanie B.
Customer did not leave a comment.Trudy I.
Have a location closer to the customer. I had to drive 30 minutes to pick it up.Myron P.
Customer did not leave a comment.John P.
Customer did not leave a comment.Mike C.
Unable to purchase moving supplies - lock for 15' Truck/Van. Awesome people (Larry) and extremely clean establishment and professional employees. Will promote / advertise for Outdoor Power. Great job everyone and James too. Definitely use them ( U-Haul ) again if need arises.Susan C.
relatively quick, hassle free, no complaints whateverSherri B.
Customer did not leave a comment.Paul G.
The folks was great...marvin S.
Truck reportedly checked out at the Service Center. The folks at outdoor power checked the oil at my request and added. I checked tire pressures on the truck before loading. Ranged from 77-108 psi. Driver side duals were 77 on the outside and 101 on the inside. Someone should be getting this right before the rental.Scott L.
Customer did not leave a comment.matthew D.
Customer did not leave a comment.John S.
They were very helpful, showed us how to use the Uhaul and where everything was located. Would recommend to everyone.APRIL S.
The guys in this location went way beyond their call of duty to help me rent a truck in just short notice... awesome experience!JAN MICHAEL A.
Customer did not leave a comment.JOSHUA K.
furnish tie downsjames Y.
Customer did not leave a comment.PAUL L.
The guy who normally recieves the dropped off equipment was not there. There was no copy machine for me to make a copy of my receipt. And there wasn't anyway for me to confirm the drop off.KELLY H.