Customer Reviews for Outlet Oasis Marathon
(U-Haul Neighborhood Dealer)

628 reviews

1360 N Burkhart Rd   Howell, MI 48855

(517) 798-8633

Location Hours

  • Mon-Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(517) 798-8633

1360 N Burkhart Rd
Howell, MI 48855

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

5 star! It was the easiest process we've ever had with uhaul! Hands down!

RYAN CHRISTOPHER G. 
Rating:
2.0

The lady I dealt with was just very rude, and talked to me like I was stupid.

CAROLINE GRACE H. 
Rating:
1.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Nothing, best UHaul experience I've had

WAYNE RAYMON C. 
Rating:
5.0

April was amazing, very sweet & helpful!

Laura S. 
Rating:
5.0

Service representative was well versed and helpful

SCOTT MATTHEW G. 
Rating:
2.0

Gas gauge on truck was not working properly left an extra $30 were to gas in truck they would not reimburse me for Instructions in the beginning were not given to me properly so it's my fault they say and I don't get my money back not a very good experience thank you

LAWRENCE GEORGE S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM LYNN W. 
Rating:
4.0

The front right tire was at 35 psi instead of 110 like indicated on 26 footer very dangerous..cost me 5.00 and time and a few miles to find air station…They said gas was full , when i got inwas between full and 3/4.. trued to check out on app to save the 20.00 it reads, no reservations. Same this for the truck i rented on Wednesday… would like a credit of 50.00 to cover expenses..

JAMES ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

AMIE DANIALLE M. 
Rating:
3.0

Customer did not leave a comment.

MANUEL A. 
Rating:
5.0

The online, after hours check in is a major waste of time. Stick to dropping a contract in an after hours drop box, as not everyone has a smartphone strapped to their hand 24/7.

JOHN G. 
Rating:
5.0

Did a fantastic jod. Check in and out could not have been easier. I will use you every time I need a rental.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

JAMES DONALD G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA JO S. 
Rating:
4.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Customer did not leave a comment.

JOEL ANTHONY L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT JAVEZ P. 
Rating:
5.0

The woman than helped us was amazing, very friendly and knowledgeable.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

GERALD MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Qiniso L. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

The app is not user friendly My husband could not get the photos to upload - he does not have an apple product There should be a sign by rhe trucks with steps to go through I have to admit on the pick up end I had no idea what to do

Michelle T. 
Rating:
5.0

Staff fantastic

MARK DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

JADYN LEIGH M. 
Rating:
5.0

Mike the manager was incredible, he was understaffed and had a long line of people waiting. He did everything in his power to help out… He deserves a raise!!

MICHAEL FRANK M. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN THERESE B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

The trailer fenders are to high. My Husband drove our Kia Sedona onto the trailer, then he couldn't open the doors to get out. We had to unpack the van so he could crawl over the seats and escape. We couldn't put power windows down as the van must be started. My Husband is 73 years old. This was a very major inconvenience, he fell off the back of the van trying to get out of it. When we returned the trailer he had to again unload the van to get into it. You either need to raise then bed of your auto trailers or lower the fenders.

Kurt K. 
Rating:
5.0

Will you be providing me an invoice for what I was charged? I need an invoice for my record keeping. I was told I would receive an email regarding this rental, perhaps this was it?

WILLIAM CHARLES S. 
Rating:
1.0

I booked a car on an appointment but the company didn't stick with me on time and it was on 6/26/21 at 9:30 am at : 3000 Dunckel Rd Lansing, MI 48910 United States When I went there, the employee said to me, "Sorry, we don't have a truck available now. We apologize and we will offer you free extra miles with a discount. She moved my reservation to the next day and I stop all my plans ….. Next day I went to the location : 1360 N BURKHART RD in HOWELL And I told her I have discount or any free mile She told me no Im sorry. So it was very bad day to my because this is not my mistake.

Abdulrahman A. 
Rating:
5.0

Customer did not leave a comment.

DAVID ANTHONY K. 
Rating:
5.0

It's all good.👍🏻

STEVEN ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Jenifer H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

BRYON MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

I dont smoke and the UHaul smelled like smoke. I only had a short trip so it was ok. But...a longer day would have been bothering.

MICHELE MARY C. 
Rating:
5.0

Online check in was not very quick and more inconvenient.

JULIE N. 
Rating:
3.0

Trailer light harness bracket on tongue was missing 3 of 4 pop rivets. Staff helped secure it with tape for the trip.

Peter H. 
Rating:
5.0

U-Haul did a great job in helping me hook the trailer up to my truck making sure everything was right and working I would definitely recommend to anyone who needs to rent equipment to go here

FLOYD EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

david U. 
Rating:
3.0

No uhaul personal was on duty when I returned the trailer.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

DEAN GORDON K. 
Rating:
1.0

Windshield wipers were bad Vehicle is dirty I left the gas between quarter tank and half tank they marked it as below quarter tank. Screwed up my reservation. Overall bad experience

STEVEN JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Jordan was very helpful and great to work with. Thank you Jordan!

Eric S. 
Rating:
5.0

The app is terrible to use. Also it should be made clear international license holders are REQUIRED to also bring government issued photo ID.

GEMMA W. 
Rating:
5.0

Nothing - it was a very pleasant experience.

LISA MARIE M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Excellent customer service! The easiest Uhaul transaction that I've done.

Stewart N. 
Rating:
3.0

Customer did not leave a comment.

TRAVIS CHRISTIAN C. 
Rating:
4.0

I wasn't able to find the key drop off box, but the personnel inside the building were very helpful and took care of things for me.

Jeff F. 
Rating:
5.0

Nothing

Ashleylynn L. 
Rating:
4.0

Personnel were not fully aware of after hours drop off of truck.

Robert M. 
Rating:
4.0

1st Van rented had broken windshield wiper mechanism. They kindly put me in another van, but then there were not enough pads available for rental. I accepted this, too. When I arrived at my destination, I found out the 10' box truck has NO LOADING RAMP! Made loading and unloading extremely difficult. Wish they would have informed me of this in advance.

James B. 
Rating:
5.0

Customer did not leave a comment.

HEATHERANN H. 
Rating:
5.0

Employee who checked in my rental trailer was helpful and also was wearing a mask due to covid-19. Thank you very much for taking into consideration my health and safety.

TROY MILTON R. 
Rating:
5.0

Everything went great. Check in was easy and staff was very friendly and helpful. Truck was newer, clean and worked great. VERY easy process. Thank you!

JENNIFER NAMATHE J. 
Rating:
4.0

The only issue I had was that the low fuel 50 miles to E came on 5 miles after I left. Years ago you rented a truck with a full tank of fuel and returned it with a full tank of fuel. Not knowing the MPG this truck consumed I returned it with 20 extra gallons @ $2.25/gal it cost me an extra $45.00 that was not reimbursed. So what would make it better, go back to the full tank rule. It's better for the truck anyway , a full tank reduces any condensation that can cause fuel line freezing, especially in vehicles that sit for extended periods of time.

STEVEN DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

BRITNEE NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN ELROY B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GERARD S. 
Rating:
5.0

Very competent, friendly service from the assistant manager. Checked out in seconds and he came out in the cold to get me all hooked up and ready to go.

MITCHELLALAN S. 
Rating:
1.0

Customer did not leave a comment.

Eben S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL EUGENE V. 
Rating:
5.0

Super easy process to return

Richard H. 
Rating:
1.0

The person who handled the return was rude and disrespectful. Could use some training in speaking to the customer.

James K. 
Rating:
4.0

I thought it was odd that I did not need to sign anything when I returned the truck, I didn't receive a receipt , and no one even looked at the truck. I was told I would be emailed a receipt and I was not. I had to call, then one was sent to me right away.

RENEE MARIE B. 
Rating:
5.0

The staff was friendly and knowledgeable and the truck was perfect. I am happy to say we moved without a hitch. Thank you- Sarah 😃

SARAH ELIZABETH H. 
Rating:
5.0

Give the exact address for pickup location on confirmation email. When I called to order the u-haul they gave me the pickup location which was only 8 miles away from my house, my email confirmation was the same location but when I went to pick up the truck they told me it was at a different location that was 20 miles PAST that location which would mean I would have to pay an extra 40 miles round trip plus the 16 miles round trip that I need to actually go to my house for a total of 56 miles. I was able to cancel my order and get the truck at the original location 8 miles from my house but ended up putting all the additional mileage on my vehicle and wasted time figuring it all out.

HEATHER LYNN S. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

More hitch trees are needed to make disconnecting/connecting of trailers easier.

CHRISTOPHER DAVI W. 
Rating:
5.0

Kayla was friendly, knowledgable and made the process a breeze. The truck was clean, well maintained and easy to operate. I would recommend the Uhaul location at the Burkhart Rd Marathon Station to a friend.

SCOTT TAYLOR H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne T. 
Rating:
5.0

App didnt work at the check in for uploading photo. But overall great experience

SCOTT DAVID P. 
Rating:
4.0

I wasn't there when we dropped off the truck but my family had no complaints and the bill was actually lower than expected Win Win!

john W. 
Rating:
5.0

Our friends at Burkhart & 59 are the best!

JOHN WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Lori M. 
Rating:
4.0

Nothing really was easy to do online and once picking up least at location I used the two girls were awesome and helpful esp during these times of covid19 and how has made things alot harder to do or get done easy as 1 2 3 but that location just was amazing

DAVID MICHAEL R. 
Rating:
5.0

Very friendly and helpful staff.

JAMES MATTHEW B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEWJAMES H. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
3.0

Was told the furniture covers were in the truck. Didn't think twice about it until I got to my house. Once I was there I realized they weren't actually in so I was given a charge for something I never received.

Joshua W. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

ROGER CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Your service people were great. Keep up the awesome work. Thank you

REGINA MARIE B. 
Rating:
5.0

Nothing! Keep up the great work!

CHERYL ANN C. 
Rating:
5.0

Customer did not leave a comment.

JASON MATTHEW L. 
Rating:
5.0

Great staff in and out no problems

Joshuamichael T. 
Rating:
5.0

Customer did not leave a comment.

TAMMYTAYLOR N. 
Rating:
4.0

Everything was nice. It was easy to see where to park the truck. I never found the drop off box that the app spoke of, but I think this is a 24 hr place and the people inside took the key and we're very pleasant. I like giving keys to someone better anyway. :)

Kenneth K. 
No reviews have been submitted for this location.

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