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Timothy M
Customer Reviews for Overweg Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to pay for a weekend that I didn't need due to facility was closed over the weekend and I needed to leave before they would open, so I had to pick it up Friday so I was charged for the weekend that I didn't need.
Virgil PNothing good job
Timothy mNothing
Jose JThis location is not open on the weekend, so your website should not allow you to select weekend days for pickup.
Wayne SThe woman in the office was great. She made the check out process helpful.
THERESA AOverweg Repair went above and beyond to make things right after U-haul itself dropped the ball. We made reservations a month prior and found out the night before we needed to pack it that we couldn’t pick it up from half hour away. This resulted in a day being taken off from work and a 6 hour round trip. Thanks for nothing U-haul.
MARK BHave all the equipment available. First location didn't have the trailer. Had to drive to a different town to get trailer but equipment moving dollies we're not available.
Richard BTrailer was dropped off early, so did not meet anyone
Sheba SExcellent people, very friendly and always looking for different ways to help customers. They are awesome!
Fidel ZI was very unhappy with UHaul, I did not order the utility cart but was charged for it. When I ordered the trailer online it showed $18.95 to rent it and then when I got the bill I was charged for 3 days. I only needed it for one day but had to pick it up on Friday because the place was not open on a Saturday.
Alice BHe wants to charge me extra miles, I got 700 miles from Sharon Spring dealership, and extra fuel. I did receive the truck little under 3/4 tank. So I returned at the same level
Fidel ZHelped with our Sunday breakdown and re-loading of the replacement truck on Monday. Very responsive and helpful, looking out for the customer first and the paperwork later.
Bob LThere was an error on the paperwork. Checked out the trailer at 9:45 was marked it to return at 10. Oops. Other than that minor glitch it was smooth as glass. Employees showed care and concern.
GOERGE CDidn’t realize when I requested a location for pick up that it would be another location. We had to drive an extra 55 miles to pick up the truck.
Susan BGreat people
Ron WThe trailer brake locked up and we were stranded for 2 hrs.
Jeff SVery friendly staff. Helped out greatly.
MARVIN Cnot fuck customers over by charging them for 22 extra miles when they drove directly to the moving location. especially when I had to drive 40 extra miles to pick up the truck in a different town.
Mike DGot a call the night before my pickup which was supposed to be in Mitchell, SD saying I had to drive to Kimball which was 40 minutes out of my way BOTH ways. Asked if we could pickup from Sioux Falls instead because I know they have a ton of U-Hauls available there and we were coming from there and they said I couldn’t. Not impressed.
Mitchell YThey did an excellent job.
Cole AWhile the pick up and drop off locations were good to work with, the parent company of U-Haul was horrible. They provided poor customer service and if possible next time I will seek out other moving vehicles.
JON DHave the vehicle at the place I requested.
Barry BThis is an A #1 place with gracious, helpful people.
Kathy RMake it part of your policy to contact renters when their truck or equipment has been checked in.
Laurel SThey were very helpful
Ron GWe made the reservation in Chamberlain. Several trucks were on the lot. We were assured that one of them would be there for us. On our day, none were available. We drove to Kimball and they were great in getting us going. Why bother to make a reservation if someone else can walk in and get your truck?
ROBERT GGreat and friendly
Michael Bthe only comment I have is that I had to drive 90 miles from where I wanted to pick up the truck the people at kimble were good
Mike Aeasy drop off
Nathanael EI was satisfied with the service at the counter.
Tim BSafety chains on the particular trailer I rented were too long, but the personnel were able to compensate.
JOHN GHad to drive 120 miles to get the truck
Mark LThe staff at Overweg was fantastic. Winner, however, was not...neither was the regional staff. They were more concerned about themselves than the customer. But again, Overweg was the exception...they were a shining light amidst the darkness. They have a knowledgable and sincere staff who is willing to go out of their way for the good of the customer and the equipment.
Daniel KThe location was fine. The truck was not. huge gas guzzler, no AC, no cruise control.
Dan BI wanted a truck in Winner, SD and had to drive 170 miles round trip to pick up the truck. I was notified 2 days before the rental date. Very inconvenient and expensive for me.
DAWN MThanks for the great service!!