They did not even know I had a pick up, not helpful at all, had to contact U-Haul for someone else to hook up my trailer to my truck.Heather P.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was satisfied with the handling of my needs. I thought things needed to be explained in more detail to fully understand the agreement. However, all turned out well. I would use them again.Gordon B.
Where i picked up the trailer, the rep was not trained enough to know what she was doing. When i first called they would not allow me to pickup the unit. I had to do it online, I had to call the Mesa, AZ branch in order to get them to release it to me. it became a little bit of a hassle.Eddie M.
It took 45 minutes to pick up my Uhaul. I was scheduled for a 9:00 am and actually left the lot a 9:45 am. The staff was super nice and patient when I got irritated. The truck itself was in decent condition but the windshield was very dirty and inside the cab was kind of sticky. The back of the truck was very clean.Karen N.
Customer did not leave a comment.troy T.
Customer did not leave a comment.Carlos S.
The office hours were not as listed. Had to wait an hour to get our vehicle.Trisha H.
For some reason we had an extra charge taken from our account a week after dropping of the equipment. We were told to return before 11:30 on 1/13, we dropped it of around 9:30 the morning of 1/13, it was clean and in the same condition as when we picked it up, so not sure why we got an extra charge, but will find out tomorrow.Tanya K.