Customer Reviews for Oyster Cove Boatworks Southside
(U-Haul Neighborhood Dealer)

69 reviews

1309 Virginia Beach Blvd   Virginia Beach, VA 23454

(757) 802-3080

Location Hours

  • Monday - Sunday:
    9 am - 12:30 pm / 1 pm - 4:30 pm
Special Operating Hours
  • 1/21/2022: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(757) 802-3080

1309 Virginia Beach Blvd
Virginia Beach, VA 23454

Services at this Location:

Location Hours

  • Monday - Sunday:
    9 am - 12:30 pm / 1 pm - 4:30 pm
Special Operating Hours
  • 1/21/2022: 9:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

FRANCISCOJAVIER Z. 
Rating:
3.0

The "Find My Location" feature would not work when I was trying to return the vehicle after hours, which held me up from processing the return. Had to use another phone. Suggest adding an option to manually enter the address/location of return to enable a user to finish the return process.

Duane R. 
Rating:
4.0

Customer did not leave a comment.

FRANKTHOMAS C. 
Rating:
5.0

Customer did not leave a comment.

LELAND G. 
Rating:
5.0

Customer did not leave a comment.

MONICAANN J. 
Rating:
5.0

Oyster Cove Boatworks Southside 1309 Virginia Beach Blvd Virginia Beach, VA 23454 is a New owner of this Uhaul location however it is without question this IS Uhauls best rental location on the eastern seaboard. After renting all sizes of trailers and trucks over 20 times in the past 2 years from Virginia Beach, Hampton, Philly, DC, Florida and New Jersey this shop has consistently been flawless providing perfect personal costumer service, greatest understanding of UHaul's business statement and providing quality products by thoroughly inspecting Uhauls fleet before delivery. My wife and I greatly thank these ladies for their consistent dedication to both the business they work for and their costumers. Well done, keep it going!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
2.0

Your 24 hour policy is contradictory. You can't state you rent a U-Haul for 24 hours then say “ well you told us you would bring it back by 4pm- so now we are going to charge you extra”. When I checked out the truck at 9 am. This is complete nonsense. I will be filing a formal complaint with U-Haul.

Jeffrey T. 
Rating:
5.0

I can't think of anything! Great experience!

Stacy Z. 
Rating:
4.0

The location was easy to find with trucks near the road. The workers were helpful and friendly. I have had some bad experiences in the last few years (empty gas, missing gas cap, rough engine, no truck at appointed location) so was very happy when my entire experience was easy. Everything ran smoothly and they were ready for us.

DENISEFINKBEINER H. 
Rating:
5.0

Customer did not leave a comment.

COREYDESHAWN H. 
Rating:
5.0

Deborah was great. Very professional, all paperwork handled efficiently and fully explained. Then she came out to the trailer and made sure it was connected correctly and all lights worked. A terrific customer service experience!

LAURENCE BAXTER R. 
Rating:
5.0

Customer did not leave a comment.

RACHEL T. 
Rating:
5.0

Customer did not leave a comment.

ALYSEMURDEN C. 
Rating:
4.0

Customer did not leave a comment.

RONALD L. 
Rating:
4.0

The rims on the trailer was so rushed and lug nuts I think if there had to come off the lugs will brake off

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

LAURENCEEDWARD R. 
Rating:
5.0

My reservation was move from the VA beach "Town Center" location the same morning to this one because the other location did not have one available in the size that I needed. They were awful in how they handled the transfer and I was in no way compensated or even apologized to for the inconvenience. However when I got to the location above,the contactless check-in/Drop off was seamless. Deborah was a gem. She was attentive and professional. She even make sure I understood my bill properly before charging me for additional stuff.

Audravette J. 
Rating:
5.0

Folks at this location are kind and professional

TOMLEE B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Some furniture got wet. Trailer leaked from rain while traveling. Some lights were not working. Other than that trip was good.

Benjamin B. 
Rating:
4.0

Customer did not leave a comment.

JASMONAE' R. 
Rating:
5.0

Customer did not leave a comment.

EMORY H. 
Rating:
5.0

Customer did not leave a comment.

SAMUELDAVID H. 
Rating:
5.0

I have used this U-Haul location before and the good service and friendly demeaner is consistent.

RANDOLPHALLEN B. 
Rating:
5.0

Customer did not leave a comment.

HOLLYELIZABETH W. 
Rating:
5.0

The cleanest Uhaul Office I have ever seen. Polite and courteous service. Excellent process of checking equipment in and out.

RICHARDLEE S. 
Rating:
5.0

Nothing. Debra and Katie are the best! Very professional, courteous. and friendly! I'm sure I'll be back. LOL!

CECELIAMARIE A. 
Rating:
4.0

Customer did not leave a comment.

EDWARDRAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Drop off was easy. Staff was great.

Sherwood W. 
Rating:
3.0

Customer did not leave a comment.

DALTON B P. 
Rating:
5.0

Nothing it was seamless

KIMBERLYLYN W. 
Rating:
5.0

Customer did not leave a comment.

JEREMYCLIFTON D. 
Rating:
4.0

Customer did not leave a comment.

DORIS R. 
Rating:
5.0

Our service was amazing and the van was impeccable. Perfect for what we needed and so easy to rent last minute. I greatly appreciated being able to leave it after hours and it made our schedule much more flexible. I would highly recommend this! ☺️

AMANDALYNN Y. 
Rating:
5.0

Customer did not leave a comment.

TYLERDEANE R. 
Rating:
5.0

Extremely satisfied Katie was a great help!!!very experienced and new how to do whatever it took to get us to our destination thank you for all your help

ROBERT A. 
Rating:
5.0

The staff here were very accommodating and helpful.

MICHAELBRANDON K. 
Rating:
5.0

No suggestions for improvement, The business made my transaction quick and easy and a bonus was the "old time" friendly way in which I was treated. Good on you guys!

RANDOLPHALLEN B. 
Rating:
3.0

Customer did not leave a comment.

AARONEDWARD M. 
Rating:
5.0

All was very good. Employee was fantastic.

RICHARDFLOYD A. 
Rating:
2.0

Better costumer service

KAYLEEANN R. 
Rating:
5.0

The a/c didn't work and there was no way to get a complaint filed. The 800 phone said it was 18 minutes before someone would talk to me and the online system didn't have a suitable option

DAVIDLAWRENCE F. 
Rating:
3.0

Employee loss control of the trailer while hitching to to my car and it ran into my bumper causing damage. They were honest but gave the impression that it was no big deal. The car/SUV is brand new with Very little mileage (Audi Q5).

JOSEPHMALCOLM C. 
Rating:
4.0

Customer did not leave a comment.

Lorne V. 
Rating:
3.0

Overall, entire experience was average-below average. The associates at each location I've been going to during this process wasn't very friendly or helpful. I've personally never towed a uhaul trailer, so naturally I had a lot of questions and concerns. It would be nice for staff to share knowledge without making me feel as if I'm bothering them or my questions are stupid. I also had a hitch installed at the Raby Road location in Norfolk, VA. I arrived for my appointment and they told me they didn't even have the part. No one called or got in touch with me to let me know. They did make up for this by getting the part from Richmond that day, but never even put the ball on which was an issue when I went to get the trailer hitched on. Overall, average experience, could have been better.

OLIVIAJOANNE T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

ANDREWH C. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Debra and Katie are rock stars in the U haul biz!!

LAURENCEEDWARD R. 
Rating:
4.0

Drop off after hours

RICHARDBRUCE A. 
Rating:
5.0

Service agent was helpful and dedicated to proper service. Did her best to fix the short comings of the location where I picked up my truck.

Samuel R. 
Rating:
4.0

Military discounts, a more seemless process, and the customer service employees need to be on the same page with the employees at the desk. It's too much miscommunication and promises not being honored

ALFREDEARNEST T. 
Rating:
3.0

I have never a u haul to go all out about 5 more dollars for gas. I mean the needle was on the full make....

JOSE H. 
Rating:
5.0

Nothing really. Everything was great and easy.

PETERCLERICUZIO G. 
Rating:
3.0

The truck's engine failed when we tried to return it. On the highway no less! Terribly dangerous situation to be in. We managed to get it to turn back on and drove straight to the U-Haul location. Due to this we were unable to refill the truck's fuel. Rather than acknowledge that this was their fault and waive the gas refill charge, we were treated as though we intentionally did not refill the gas and were charged for it even though the check engine light was on and the incessant beeping in the truck hadn't stopped. I'm very disappointed in U-Haul. It did not hold up its end of the contract to provide properly maintained equipment and yet we were expected to! Never again

KWABENA A. 
Rating:
5.0

The AC did not work!

STEVENEDWARD L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

KATHYCATINA S. 
Rating:
5.0

The staff is great. The blonde haired lady was fantastic and her counterpart was very nice.

Ron T. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG T. 
Rating:
5.0

Customer did not leave a comment.

GREGORYALAN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTERROLL C. 
Rating:
4.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMCHARLES D. 
Rating:
3.0

Our U-Haul Agent at this location was awesome. She was quick, efficient and kind. Thanks.

TIM W. 
No reviews have been submitted for this location.

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