Customer did not leave a comment.John H.
Customer Reviews for P M Auto Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeremy M.
These guys are phenomenal every single time! Would not rent from anywhere else!Amy M.
Very curtious and helpful.Muriel B.
These guys are the ABSOLUTE BEST!!! Won't rent anywhere else!!!Amy M.
Customer did not leave a comment.Ryan S.
This location is amazing! Staff is phenomenal and fast and efficient!Amy M.
Customer did not leave a comment.Andrew B.
Because of the weather, the truck was not as clean inside as it could have been. Also, the brakes need to be serviced.Deborah M.
Customer did not leave a comment.david S.
Good customer service. Easy to back trailer in.Michael L.
I probably will avoid using uhaul in the future. It seems like a good deal until you add on the per mileage costs. I just needed to pick up a purchase at a flea market. That bargain cost me an extra $65 to transport using uhaul.Beth G.
Customer did not leave a comment.Arthur K.
Great service and people. Very professionalAlan W.
Everything was great! ThanksMichael D.
Excellent service! Professional and courteous. Highly recommendedAlan W.
Process went smooth and everything was great.tatyana G.
Excellent service. Friendly staff. Professional 100%Alan W.
Fantastic service. As always!Alan W.
Fantastic, friendly and professional. There is nothing more one could ask for.Alan W.
The physical locations were good, however you app is not good. You have locations in areas where cell phone coverage is spotty at best and to fully rely on it to return equipment and to verify condition is an error. I had to bring my trailer to an unmanned storage facility to drop off and barely got the app to work.Frances M.
Customer did not leave a comment.James R.
Friendly staff. Professional level service. Performed in a timely manner. Pleasure to do business with.Alan W.
Everything was great. I was in a bind and they went out of their way to get me a truck from another location at the 11th hour. Will definitely use again if needed!Jerome L.
Customer did not leave a comment.Ronald P.
Customer did not leave a comment.Alec B.
Great service and very friendly people to work with. Highly recommend.Alan W.
Very nice manTeresa M.
Customer did not leave a comment.Stephen S.
Very friendly and informativeDouglas B.
Customer did not leave a comment.Anthony Z.
Excellent, knowledgeable and friendly service. More locations should operate as well. 10 stars!Alan W.
Customer did not leave a comment.Robert E.
The guys there were very friendly, helpful and competent.Lance B.
Customer did not leave a comment.Chris C.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.DAVID F.
Easy instructions, easy key retrieval, & easy key return.Sonja M.
Customer did not leave a comment.Cathy K.
Excellent customer serviceKarla T.
Repeat userEric L.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.ANN D.
Customer did not leave a comment.Dennison R.
Customer did not leave a comment.Richard R.
Jim is the man! Super helpful and nice to first time uhaulers like myself! Will only rent from him from now on!Benjamin K.
Excellent friendly service!!!Richard M.
Returned truck with more gas than pickup and charged $50 for gas. This is illegal and I will pursue every avenue to expose this theft.charles M.
Customer did not leave a comment.Rich N.
The customer service at this location was excellent. The owner hooked up the tow dolly for me, but he even noticed whoever tighten the straps when they dropped it off wrapped at the wrong way but didn't offer to fix it. It was just me and I'm a 61-year-old woman with knee problems and there was no one to help fix that so we could get it loaded. Fortunately my daughter found someone that was able to do it. But the chains on this particular tow dolly we're not long enough and we had to use a pry bar and a mallet to forget that hook on to the trailer. We got about 2 hours down the road and realized that even though we had it strapped down as tight as we could, one of the straps worked its way off the tire. Thank goodness we noticed it in time or we would have had a very bad accident. Businesses that rent out You Haul equipment need to be trained more and keep up on their equipment before someone gets killed. From now on I will only try to go to U-Haul moving locations not these small businesses that just rent them out and not maintain the equipment. I had to change the drop off location for the same reason because the storage company did not take the dolly off the vehicle either. That was no good for me as I am not in any condition to do that kind of physical work. Fortunately there was a auto shop that rented out U-Haul trailers it was Tony's Automotive in Franklin Kentucky. He and another gentleman were able to get the car off the dolly and the dolly off the trailer otherwise we would have been stuck not knowing what to do. They were very helpful. This could have turned out to be a very disastrous transport. I will have to check more closely on where I pick up and drop off from now on in the future.Paulette A.
Customer did not leave a comment.Fawn M.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Zane A.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Ben W.
Customer did not leave a comment.RICHARD M.
This was a terrible experience as I reserved this Uhaul for 7am for mobile pickup as I had people I paid arriving to my house at 8. It turns out after contacting support, the location failed to stage the equipment correctly and I had to push everything back by an hour, completely messing up my plans and costing me additional money paying movers because the location failed to do their jobs correctly even though everything was confirmed to be a mobile pickup at 7am.Andrew G.
Customer did not leave a comment.Darien L.
Jim was very personable and helpful. He was open on a day he was supposed to be closed for us to rent the uhaul. Excellent employeeBill J.
Very nice peopleRebecca S.
Customer did not leave a comment.michelle V.
Friendly and efficient customer service.Donna M.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.John K.
Jim was so friendly and courteous. I would highly recommend this location. Thank you Jim!Michelle W.
Had a great experience! Will definitely be back again!Ashley F.
Friendly and helpful serviceMICHAEL M.
Customer did not leave a comment.Linda G.
The dropoff location was closed. I rated the location as average because of the muddly dirt lot. I called the phone number on the paperwork and spoke to a very helpful representative that confirmed that it was ok if I just left the trailer at that location.Kristen R.
Everything was great very wonderful people to deal withPat B.
Excellent experience!Scott A.
easy to rent and easy to returnGary D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Gerry H.
Nothing great to work with.Robert B.
Customer did not leave a comment.RALPH S.
Nothing. The agent was extremely helpful.KENNETH K.
THERE WAS ROACHES IN THE TRUCK.STEPHANIE L.
Office area had cat and smelled like cat urine. Very dirty and you almost could not wait to get out of there. We were on time to pick up our unit but had to wait till someone arrived for service.David S.
Customer did not leave a comment.John H.
Customer did not leave a comment.Zacharry H.
Gas tank was on empty.Nancy K.
Customer did not leave a comment.Paul C.
They were quick and easy to drop off at.SEAN R.
Customer did not leave a comment.Debbie C.
Customer did not leave a comment.FRANK R.
Customer did not leave a comment.David M.
Customer did not leave a comment.JASON A.
Customer did not leave a comment.Mari O.
Customer did not leave a comment.FRANK W.
Nothing. Service was fast and very friendly.Robert L.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.JONELL F.
I had paid for a dolly and furniture pads but none were provided.James S.
Customer did not leave a comment.FERDINAND R.
Customer did not leave a comment.Carl B.
We had to drive over a half hour to Greenville to pickup our trailer when we requested Conneaut Lk. Why can't the item requested be transferred to the customers requested location?DEBORAHANN L.