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Bonan W
Customer Reviews for PML Contracting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Advise the customer where to park. Parking was very limited at the location nd the rental vehicles were closely packed so no parking was available at all at the location.
Denis JExceptional!! I have been renting U Hauls for over 20 years for family, friends and myself, and this is the first time U Haul deserved to get a rating reply because I had the best experience ever!!
Sina AKeys dropped on time but no one entered the drop off and cleared the billing (even zero billing as the amount was already paid)
Gurmukh PThere was a mistake in billing, which they promptly fixed.
Andrei KCharlotte was fantastic, very organized and helpful.
Natalie DPlease try to always check and clean in and around the U-Hauls where you have them parked and ready for pick up’s especially at this location. Thanks.
Gregory BAppearance of facility was not very professional but drop off process was easy.
Annette FThis location was convenient. It was a small place which I think had a lot of drop offs that weekend when there was not staff. We had a large truck so it was hard to find a good place to leave it. I would recommend that they don't take back large truck returns. So, not an uninviting place, just a matter of capacity.
Diana ZFix the major wind noise on the drivers side door. It is very loud
Joel DThis was the best experience I have had, and the location has become my go to!! I was so impressed with the owners, that I will keep them in mind for any other grounds services I may need.
Julie GThis is my go-to place for all my moving needs from now on!
Erika WI am 6 feet 2, so I was a bit uncomfortable inside the car while driving.
Willy KThe interior was clean. The outside windshield was very dirty as if it was sitting there for quite a while. The person at the desk was very friendly and informative.
Kim KTried to charge me extra for miles I had included in my reservation
Tim DI called ahead to arrange drop off as the location I was scheduled to drop off at refused the truck because they had no room in their yard. However when I arrived at PML Contracting I had to leave keys on a desk as no Uhaul reps were avalible
Mary BNo-nonsense and straight forward service. All my needs were met.
Thomas WYour location is awesome and the service was very friendly and quick. Thank you. It's the head office that sucks. Trying to book online was painful and after several attempts I still haven't received the my code to continue the online booking. Thank goodness you were so helpful.
JAMIE PTires were bald. Should have been replaced. Personnel were very friendly and helpful.
Blair Cits a ways outside of the city but a good pick for us
Stephen LLimited space a little confusing
MARC SExcellent service. Trailer ready at time required. Paperwork accomplished quickly.
Charles BGreat service Thank you,
Robbie HVery helpful, friendly and professional. Will be back again and have recommended to friends.
James HSome confusion around pick up time and needing to be present within 15 minutes of designated time. This caused a delay in getting the key and had to call to reset the time.
Craig OGreat customer service. Very friendly.
Craig BNothing. Great customer service from Charlotte.
Kim PNope. They were pleasant and helpful.
HUGH Gstaff was friendly and pleasant. the representative hooked and unhooked the trailer while i watched. would most definitely use this location again.
Kenneth IJe ne recommanderai pas UHaul car j'ai eu une très mauvaise expérience.
Marc-André TVery good clerck and people help you to pin and unpin
Philippe PGreat location, friendly service, don’t hesitate to do business!
Robert CGreat friendly service.
Bart BVery friendly and well prepared when I arrived.
kEVIN MGood experience, fast service! People were very nice!
Fabio JBest truck rental experience I've had in several decades. Fast and streamlined booking / pickup / return process. Much better service at this location than at other nearby locations!
JOHN KIn and out in no time. Not like other locations that I rented from. Would highly recommend driving a few extra miles to rent from this location.
JIM BBest uhaul expérience I’ve had. Fast and hassle free
Joseph YNothing comes to mind.
Neil MService at pickup location was very good. However, there was a big mix up with U-Haul changing my pickup location without indicating the change via text or email. It appears the change was updated on my account online but I hadn't gone back to the account as I had received a confirmation text the night before that indicated everything was as agreed and ready to go. No other notification was received even though I had been receiving all communication via text and email. When I went to pick up my U-Haul at 9:00am today from the preferred site that I had understood was confirmed given the confirmation email I had received earlier, i was told the pick up location had been moved. I had to drive all the way back out to another location and although they're service was great, the mix-up put my move almost 2 hours behind.
Dana MI have been renting Uhaul for over 30 years. This by far was the best location and experience of all time. The customer service was exceptional. No waiting in line, everything was ready as booked. The equipment was very well maintained. They were even very helpful on the return. If you are renting in the Ottawa area and are not as close to this location, make the extra drive. You will not be disappointed!!
Cam WGreat service!
Darrel ZI did not choose either location so I can't say I would recommend them. The worst of my experience is not with the locations themselves but with the service customers. I made my reservation by phone and the person was rude just because I wanted to make sure of the informations she told me. I call again the day before to confirm everything and again the person was rude and mad that I call before the time I was suppose to. And then, after nobody told me a pick up time neither by phone or email, someone calls me the day of the reservation to ask me if I want to canceled everything because I wasn't there yet. It was 10h30 am and on my way from Quebec to Montreal to go pick up the trailer. Overall, my experience with your company was bad and the price you show is wrong. I needed the trailer for 24 hours, even less, and still had to pay for 48. Your price is not 14$ but 41$, even for the smallest trailer. Be honest at least. And to top it all, I did all my reservation with the French branch of your company and you send me the review in English. So no, I would no recommend your company for moving to anyone else but it is not specific to your pick up or drop off location.
Karianne BIt was unclear where to leave the equipment.
CHRISTOPHER CI should get a discount as I got the trailer to Alberta in 3 days so 1/2 price... that would be great thanks
DAVIDPATRICK HAwesome service and attitude. Much appreciated!
Milan OGreat staff, will rent again.
Charlotte LThis is the first time renting from this location, exceptional customer service and staff connected the equipment to the vehicle for me. Not everyday that I recommending any uhaul location but I am Strongly recommended this location to anyone. Thanks
Frank FPersonnel was wonderfully helpful and available. The instability and difficulty of the online system was a challenge for both the uHaul rep and the customer. This new location is closer to home and more practical.
Stephane S