Customer Reviews for Pace Energy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pace Energy

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

DAN S. on

Rating:

Customer did not leave a comment.

Iftekhar R. on

Rating:

Provide better information during checkout, e.g., how much gas is in tank, mileage when checking in, etc.

Curtis N. on

Rating:

Customer did not leave a comment.

Arthur W. on

Rating:

Customer did not leave a comment.

David D. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

Michael K. on

Rating:

Had no idea I had to use the app to drop my truck off here. Took way to long especially seen as how there were no uhaul personnel there.

Ervin C. on

Rating:

The guys taking the reservations as wellas the return were kind courteous and professional.

Daniel C. on

Rating:

The vehicle needed an oil change per the sticker in the window. Your online process took about 30 minutes. You OVER charged me and you madd me bring ruck back 4 hours early. Your SERVICE is poor. Cant get through on your phone line. I am VERY frustrated

Henry A. on

Rating:

This location is very difficult to find. Better signage would help. It's in the city, on a block off the main street. We had to ask two people in the neighborhood where it was.

Stephanie E. on

Rating:

The young guy working at the counter was very friendly and professional!

WILLIAM P. on

Rating:

Transmission was slipping into third gear,, also inside and outside of vehicle was dirty..

Eric V. on

Rating:

Great painless Experience very reasonable rates

Joshua C. on

Rating:

Back of the truck was covered in dirt, I received no paperwork other than the emails. I mentioned a giant scrape on the side all he said was “it’s fine,” which as a customer made me feel uncomfortable and that it should have been documented so that I knew I wouldn’t have any issues when I brought it back. I don’t know this person from a hole in the wall why should I try on their word. The cab was also sub par for cleanliness.

Gabriella M. on

Rating:

The man running this station was unable to answer my questions on the phone prior to pickup, and was rude and dismissive in person.

Edith B. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Employees were very friendly and helpful. Truck was ready and waiting for me when I arrived, and is good condition. everything went well.

Patti M. on

Rating:

Clean the back of the truck. Walk out to the truck and tell us where we need to leave the truck as far as filling the truck. We were told we had to fill it when we got in the truck it wasn't full so we filled it so we didn't get charged an exuberant amount of money to return it.

Eva J. on

Rating:

Customer did not leave a comment.

Donna A. on

Rating:

Customer did not leave a comment.

Mary S. on

Rating:

I reserved blankets and told they don't have them. Parking is non-existent. One guy is trying to sell gas, run a convenience store, and rent trucks - pathetic. Truck cab was dirty - had a pile of dog treats under the driver seat, but that's not my thing!

Josh T. on

Rating:

Cabin smelled of smoke. Rear had trash in it that I found after I had to load it. Didn’t have a dumpster to toss it in so need to place someone else’s trash on my furniture till I got to my destination and could dispose of it.

Kengo Y. on

Rating:

Customer did not leave a comment.

Robert W. on

Rating:

Great experience

Natalie M. on

Rating:

1 person running gas station helping customers and rental station. Did not ask me about a dolly that I needed. Or Insurance. Had to wait my turn then went back to help lottery and cigarettes. I asked about dolly and insurance. He could not add it after the fact I should of told him before hand and nothing he could do. So I left and I did not get a contract for the truck either.

Eric S. on

Rating:

During the reservation process, please let me know what documents may be requested at pickup. It would have saved about 20 minutes if I had known ahead of time that I might be asked for my passport as a backup proof of identity. Thank you.

Bartolome P. on

Rating:

I am very pleased with the Uhaul service over alll thanks

Jason M. on

Rating:

The back of the truck was dirty when we received it

james S. on

Rating:

I could not understand the Asian woman behind the counter. She did not inform me about all your hidden charges like Environmental fee, plus a rental fee which was $9. she told me the mileage cost was 79 cents a mile not 99 cents. I wasn't sure what she said so I asked her if the cost was 79 cents a mile and she said yes, and my son was with me and he heard 79 cents as well. In the future let your customers know up front what the costs are. The equip ment was fine and clean but the service was not up front. Sorry.

norman B. on

Rating:

Could be a little cleaner

Chandrasekher N. on

Rating:

Customer did not leave a comment.

Kurt D. on

Rating:

Customer did not leave a comment.