Customer Reviews for Pack & Ship Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pack & Ship Center

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Donna R. on

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Once again...nothing. We have dropped off 4 x's total at this location. Personnel very helpful and kind! Expedient as well! Thank you!

Ruth B. on

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Man in the office was very helpful.

Wesley H. on

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Lore D. on

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john C. on

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I can't find anything that I could suggest that I would recommend relative to any changes. I service was excellent, and the trailer was in ecellent condition. I'll continue to rent from U-Haul.

Anthony P. on

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knut W. on

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Donald W. on

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Knut W. on

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Great service in a driving Hail storm!

Jimmy S. on

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Nothing necessary. David is very personable and a consummate professional.

chris B. on

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William D. on

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Michael B. on

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Drop off was fast and easy. They are also very friendly.

Thomas Z. on

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Rex H. on

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Glinda W. on

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Nothing ! The owner/manager was just wonderful. So friendly, professional and thorough!

Steve C. on

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Very pleased with everything.

RObert H. on

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No idea

Jon W. on

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Exceptional service...thank you!

David Y. on

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Tony B. on

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John H. on

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The location was not the problem. The rent through your phone was the problem. There are no human touches. We spent an hour and a half figuring out how to navigate the process in the freezing cold. It was -4 degrees that day and the door to the U-Haul actually got frozen shut. When returning the truck only a couple hour late, U-Haul wanted to charge us another day rental. I know from experience that when you turn in a truck a couple of hours late, they never charge you another day. I didn't mind paying for a couple of hours, but that was ridiculous. I will never rent through the phone again.

MARK M. on

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REALLY GREAT staff, very helpful.

Robert S. on

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Only issue is they only have a couple sizes. I needed a 17 foot but they only had a 20. It is a small thing but could add up. But owner is very friendly and located in spruce pine not down somewhere else.

Peri P. on

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Charles H. on

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This trailer has seen its better days and should be retired. The old dilapidated appearance is not helpful to UHaul's public image.

donald M. on

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Yes good place to rent

Tom G. on

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Larry W. on

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Roger B. on

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Gary H. on

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Lisa C. on

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More expensive that what was quoted on line

curtis R. on

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James B. on

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David is very kind and personable. Love working with him.

JOHN W. on

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made reservation on 800 number to pick up truck in Banner Elk, N.C. told the next morning to go to Spruce Pine. This caused a 2hr. delay reaching customer. Was told they only rented the truck in Banner Elk if you returned it there..never heard of this. poorbooking on behalf of reservation center.

Gregory S. on

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Susan B. on

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Robert M. on

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Stacy T. on

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Nelson T. on

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The owner was fantastic and very helpful. The lot was ok but inside the building was cluttered. The service was beyond my expectations and very friendly. He made feel very comfortable.

Michael N. on

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Friendly and helpful

Steve M. on

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Sketchy location. Very little supplies in stock but at least they had a truck. The location where we made our reservation didn’t have a truck for us. We had to travel 45 minutes to this location to pick up a truck that was twice the size we had reserved. Come on UHaul, you can do better than that!

Mildred K M. on

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I was very satisified with my service and rental. I will definately return to location and U-Haul for any future moving! Thank you!

Karen C. on

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Charles A. on

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Knut W. on

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Margaret E. on

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Personnel was very helpful and friendly, building was not very clean or inviting.

PAULA H. on

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Regina T. on

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Trenton S. on

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Roy T. on

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john C. on

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Knut W. on

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Dan S. on

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Billy W. on

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Donald M. on

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Kenneth M. on

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Warren S. on

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Excellent price! Clean up the location

David H. on

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Derick A. on

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Very good

Robert K. on

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clifton C. on

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Gregory T. on

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Otis J. on

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GEORGE P. on

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Otis J. on

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Joey E. on

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Deborah M. on

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Prompt service.

JOCK PIKE O. on

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Friendly and efficient.

donald M. on

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awssome place

Rick J. on

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Efficient times 10....!!! Very happy customer!!!

peter J. on

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Radio in truck broken.

TAYLOR T. on

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Great Service!

John L. on

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With limited space in which to work, he was still very helpful and professional.

MICHELLE S. on

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Robert A. on

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Jock O. on

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Be more sensitive to customer's time.

SAM R. on

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JUNIOR J. on

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Excellent service!

Adam K. on

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William F. on

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Frank L. on

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Very friendly and helpful.

JACK C. on

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Clean trailer inside and outside

donald M. on

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donald M. on

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GLORIA B. on

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Very accommodating working out pickup & dropoff when closed.

donald M. on

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gary G. on

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donald M. on

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Grace G. on

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Nobody was there. We dropped a key in a slot.

ROBIN M. on

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donald M. on

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always friendly out going greats with a smile when I walk in the door

tom F. on

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I was in and out in a short time and treated very professional

Randy P. on

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Michael R. on

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The agent told me I could not leave the rental at this location as he got into his BMW and drove off.

john C. on

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DIANE C. on

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SUE G. on

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CINDY W. on

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