Pack & Ship Center
(U-Haul Neighborhood Dealer)

289 reviews

962 Oak Ave   Spruce Pine, NC 28777

(828) 765-1039

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Special Operating Hours

  • 2/5/2021 - 2/19/2021: Closed

Contact Us

(828) 765-1039

962 Oak Ave
Spruce Pine, NC 28777

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Special Operating Hours

  • 2/5/2021 - 2/19/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Allen Y. 
Rating:
5.0

Very fast and friendly

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Terrance E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
2.0

Customer did not leave a comment.

FREDDIE B. 
Rating:
5.0

I have always received excellent customer service at this location!!

Mark J. 
Rating:
5.0

The operator was outstanding in his interface with me, and the trailer was immaculate, and extremely well-maintained.

John C. 
Rating:
4.0

Andy's in Burnsville NC should not be a Uhaul agent. Twice in the last two years they have left me high and dry. This year I needed a 5x8 trailer. I called to talk about a reservation and check inventory. They told me not to bother with an online reservation because they had trailers. A few days later I stopped in to Andy's to check on things and confirm my arrangements. Once again told not to worry about an online reservation because it really doesn't matter. I was assured that a trailer would be available on Friday in two days. I showed up just before noon on Friday Aug 21 to pick up my trailer having spoken with the store twice on the phone and visited in person. The woman in the store refused to rent me a trailer. The “uhaul” guy had gone home. I told her that she has promised me a trailer and she asked if I had made a reservation. I told her she said I didn't need one. When I asked again and told her that she now was causing me a major inconvenience she started yelling at me. LOUDLY. Now I'm the customer and she rips me. You need to terminate their contract. I will never deal with those people again. They do a disservice to UHaul. Andy's Burnsville NC. Fortunately I found a trailer in the next town over. Had to drive 15 miles over and back when a trailer was available in my town and I had arranged to get it. This woman promised that a trailer would be there for me and then doesn't remember me and then will not work with me and finally verbally attacks me. You need to re-evaluate your affiliation with these people.

SUSAN B. 
Rating:
5.0

Excellent customer service and support!!

Mark J. 
Rating:
5.0

All was good.

Daniel B. 
Rating:
5.0

Out STANDING Service.We will go no where else.

Tony B. 
Rating:
5.0

The agent at this location is always knowledgeable and helpful Great customer service!

Mark J. 
Rating:
5.0

Customer did not leave a comment.

janeen L. 
Rating:
3.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Excellent service, very helpful in getting the trailer hooked up and the safety check done!

Mark J. 
Rating:
5.0

Not really much the gentleman that helped was very friendly and answered all our questions and had us on the road in no time

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
4.0

Fantastic customer service.

Andrew B. 
Rating:
5.0

Awesome experience. Very nice and extremely helpful . Thank you so much for making it so smooth!!!!

Pawel M. 
Rating:
5.0

Customer did not leave a comment.

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

Wonderful service

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Maybe have more trucks, but that takes time.

lisa B. 
Rating:
5.0

Service was great. Everything was ready and check out was fast. Manager was very pleasant and helpful.

Nadine R. 
Rating:
5.0

Once again...nothing. We have dropped off 4 x's total at this location. Personnel very helpful and kind! Expedient as well! Thank you!

Donna R. 
Rating:
5.0

Man in the office was very helpful.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
3.0

Customer did not leave a comment.

Lore D. 
Rating:
5.0

I can't find anything that I could suggest that I would recommend relative to any changes. I service was excellent, and the trailer was in ecellent condition. I'll continue to rent from U-Haul.

john C. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

knut W. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Great service in a driving Hail storm!

Knut W. 
Rating:
5.0

Nothing necessary. David is very personable and a consummate professional.

Jimmy S. 
Rating:
4.0

Customer did not leave a comment.

chris B. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Drop off was fast and easy. They are also very friendly.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Thomas Z. 
Rating:
2.0

Customer did not leave a comment.

Rex H. 
Rating:
5.0

Nothing ! The owner/manager was just wonderful. So friendly, professional and thorough!

Glinda W. 
Rating:
5.0

Very pleased with everything.

Steve C. 
Rating:
4.0

No idea

RObert H. 
Rating:
5.0

Exceptional service...thank you!

Jon W. 
Rating:
3.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

The location was not the problem. The rent through your phone was the problem. There are no human touches. We spent an hour and a half figuring out how to navigate the process in the freezing cold. It was -4 degrees that day and the door to the U-Haul actually got frozen shut. When returning the truck only a couple hour late, U-Haul wanted to charge us another day rental. I know from experience that when you turn in a truck a couple of hours late, they never charge you another day. I didn't mind paying for a couple of hours, but that was ridiculous. I will never rent through the phone again.

John H. 
Rating:
5.0

REALLY GREAT staff, very helpful.

MARK M. 
Rating:
4.0

Only issue is they only have a couple sizes. I needed a 17 foot but they only had a 20. It is a small thing but could add up. But owner is very friendly and located in spruce pine not down somewhere else.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Peri P. 
Rating:
3.0

This trailer has seen its better days and should be retired. The old dilapidated appearance is not helpful to UHaul's public image.

Charles H. 
Rating:
5.0

Yes good place to rent

donald M. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

More expensive that what was quoted on line

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

curtis R. 
Rating:
5.0

David is very kind and personable. Love working with him.

James B. 
Rating:
5.0

made reservation on 800 number to pick up truck in Banner Elk, N.C. told the next morning to go to Spruce Pine. This caused a 2hr. delay reaching customer. Was told they only rented the truck in Banner Elk if you returned it there..never heard of this. poorbooking on behalf of reservation center.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Stacy T. 
Rating:
5.0

The owner was fantastic and very helpful. The lot was ok but inside the building was cluttered. The service was beyond my expectations and very friendly. He made feel very comfortable.

Nelson T. 
Rating:
5.0

Friendly and helpful

Michael N. 
Rating:
2.0

Sketchy location. Very little supplies in stock but at least they had a truck. The location where we made our reservation didn't have a truck for us. We had to travel 45 minutes to this location to pick up a truck that was twice the size we had reserved. Come on UHaul, you can do better than that!

Steve M. 
Rating:
5.0

I was very satisified with my service and rental. I will definately return to location and U-Haul for any future moving! Thank you!

Mildred K M. 
Rating:
3.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

Customer did not leave a comment.

Knut W. 
Rating:
3.0

Personnel was very helpful and friendly, building was not very clean or inviting.

Margaret E. 
Rating:
5.0

Customer did not leave a comment.

PAULA H. 
Rating:
5.0

Customer did not leave a comment.

Regina T. 
Rating:
5.0

Customer did not leave a comment.

Trenton S. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
2.0

Customer did not leave a comment.

Rating:
3.0

Customer did not leave a comment.

Knut W. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
4.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Excellent price! Clean up the location

Warren S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Very good

Derick A. 
Rating:
3.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

clifton C. 
Rating:
3.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Otis J. 
Rating:
4.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

Otis J. 
Rating:
5.0

Customer did not leave a comment.

Joey E. 
Rating:
5.0

Prompt service.

Deborah M. 
Rating:
4.0

Friendly and efficient.

JOCK PIKE O. 
Rating:
5.0

awssome place

donald M. 
Rating:
5.0

Efficient times 10....!!! Very happy customer!!!

Rick J. 
No reviews have been submitted for this location.

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