Customer Reviews for Pack And Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pack And Ship

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Tanisha B. on

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Amazing customer service!! Will use service again in the future. Thank you!

tony W. on

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Very friendly staff

Anthony W. on

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Great service

LaToya W. on

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Customer did not leave a comment.

Sharon F. on

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Allan A. on

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JIMMY S. on

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Linda R. on

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Raymond J. on

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When I returned the truck to its proper location i arrived when it was closed so had to drop the key in the drop box other than that everything went well

Bona J. on

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Joyce G. on

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I picked up a U-Haul from this location on Saturday and returned it 3 hours later the same day and was charged for two extra days because I didn’t check in on the app. Which the guy never told me I would be charged if I didn’t. When I called to explain they were very rude. I will NEVER do business here again. Run now while you still have a chance.

Sergey D. on

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I rent a truck on Saturday and return it on Saturday and they charge me two extra days, when I called them to say that super nasty and super rude person told me they can't do anything about it and they don't care about my feedback and my review and I will not get my money back- they technically stole my money, that's how they do their business that's how they make money

Russell P. on

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My only issue is the parking at the location. It was difficult to maneuver in their lot with a vehicle I'm not familiar with. There was a lot of traffic and with an oversized van, I could have damaged something accidentally.

Chanel E. on

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I will never use uhaul again

Freddie G. on

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The tires on the car haulers should be inspected and replaced on haulers scheduled for long hauls

Geoffrey H. on

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The person who checked me in, did not know what they were doing. They theoretically checked me in, but then I got a message a week later saying that the equipment was still outstanding and inquiring when I was going to bring it back. Ultimately, the manager took care of everything and made good on every thing, but it was more hassle for me than it should have been.

taylor L. on

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The owner of the store is not professional and over charge me for gas not fair

Ramone H. on

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Kewvin W. on

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Very friendly and good riding Uhaul. What a great relief after another location messed up my reservations.

ryan L. on

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My whole experience from start to finish was less than favorable. I've never had to call customer service so many times for a simple truck rental. I think I'm done with U-Haul.

james B. on

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samuel P. on

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This the worst experience I ever had renting in a place. I went to pick the rental there were no keys, I spent most of the night talking to customer service. From there I was told the manager from that place would contact me and bring the key, no one ever did. The next day I went to the renting office the sign says open but no one there, I was not the only one waiting the other client was sent to the location further down on Broward but no one was there to ask any questions, I had to call customer service again just so they can contact the location to get the rental-which I don’t think I should pay for, consider that I lost a whole day of work and something I was suppose to do overnight with help I had to do by myself the next day. That location and the experience the worst in my entire life.

Earl C. on

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Customer did not leave a comment.

edwin D. on

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When i booked i was to get the trunk 759 SUNRISE then i was toll to go somewhere else . I was drop off at this address. And my friend left. Had to get a taxi to the new pick area i was working and make arrangements to get to first pick up. Some one call but the arrange was already done. Then i was toll at the dtop off was at 3: 00pm found that they close at 2:30 PM I call the number to tell then I needed a storeage unit they say ok we had one but youneed to be here by 2:30. I say ok by time we finish the paper work it was 3:00 pm. I like to say thank you very much for the lady who say a little bit longer