Customer Reviews for Pack N Mail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pack N Mail

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Wesley D S.
Rating:

Very efficient and friendly! Movers were fantastic! And Gary at the storage facility was very accommodating when we needed a larger storage unit. Great job by all.

Spencer C.
Rating:

Customer did not leave a comment.

toni S.
Rating:

Customer did not leave a comment.

Joseph L.
Rating:

Customer did not leave a comment.

David S.
Rating:

Although I did everything by mobile, excellent customer service when I did speak with the store and online staff.

ANDREW R.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

Customer did not leave a comment.

Mary W.
Rating:

Customer did not leave a comment.

Lindsey M.
Rating:

Always professional, efficient and very friendly. Would not go anywhere else!

Laura R.
Rating:

I did not understand the process and ended paying for things I did not get. When I tried on numerous occasions to get refunded, I ran into roadblocks that took much time and I finally gave up.

Brian B.
Rating:

THE GAS TANK WAS EMPTY WHEN I PICKED UP THE UHAUL. SO, I ENDED UP FILLING IT TO HALF A TANK!!!!

Hannah M.
Rating:

Customer did not leave a comment.

Deborah L.
Rating:

charged 171.25 for less than 4.5 hrs use and a cleaning fee, in which the Uhaul was not dirty when returned. I was told it was no problem if after 2:15 pm, to drop the key off in drop box. called to complain and spoke to someone who would check into it and get back to me and haven't heard back.

KATHRYN J.
Rating:

Great rental and return experience. Best place we have used to rent from UHaul.

Paul P.
Rating:

The pickup went fine. No where did they say the dropoff was at a different location, in fact I asked the person at the pickup where the key drop off was. After a hard day of moving, we drove to Pack n Mail to drop the truck off, I click the drop off link and it says to drop off at a different location. This is the first time it was ever noted the drop off was different. We were picking up take out after we dropped it off, so I wasted 45 min of my time, plus our take out got cold due to the change. I actually want my money back— as far as I am concerned, u-haul breached the contract and wasted an hour of my time and ruined $150 worth of take out food.

JAMESO'NEIL B.
Rating:

Customer did not leave a comment.

THEODORESCOTT H.
Rating:

Very helpful staff.

Kenneth R.
Rating:

The Pack and Mail was not normally open on Sunday, but when I contacted the owner on Saturday to confirm my reservation, he volunteered to be there at 9 AM Sunday to make my check-in easier. Exceptional customer service.

Douglas B.
Rating:

Customer did not leave a comment.

MARKSCOTT R.
Rating:

Customer did not leave a comment.

Dante' W.
Rating:

Very clean simple process! pick up and drop off went flawless. Will use again.

Kenneth W.
Rating:

Customer did not leave a comment.

NARENDRA K.
Rating:

Customer did not leave a comment.

TOANTRONG N.
Rating:

Nicole was fantastic! Very friendly, helpful, and professional!Way to go!

toni S.
Rating:

Customer did not leave a comment.

Russell C.
Rating:

Customer did not leave a comment.

JOHN A.
Rating:

Customer did not leave a comment.

James D.
Rating:

Customer did not leave a comment.

GEORGEMACMICHAEL F.
Rating:

Great experience!

David H.
Rating:

The on-line system, though workable, was sluggish and difficult on a small screen.

John N.
Rating:

Customer did not leave a comment.

Alfonso R.
Rating:

Customer did not leave a comment.

Anita S.
Rating:

Customer did not leave a comment.

Ronald E.
Rating:

Very friendly and helpful staff. I was called by Pete Mantell, at drop off location about the condition of truck. I explained the condition of the truck and problems that I experienced at pick up location. He was very understanding and helpful.

Heze C.
Rating:

The mail box is too hard to find! it is behind a wall.

ANDREAMICHELLE A.
Rating:

The ladies in the office were friendly but the uhaul itself was in poor shape and after reviewing the final bill, I am hugely disappointed. 1) there was a crack in the windshield 2) the mileage has to be wrong as I only drove to exit 136 and returned back to my home off exit 124 (picked up a treadmill). 3) I would dispute the mileage because I always take photos of the dashboard before driving one. Unfortunately, I was unable to see the dashboard due to “low tire pressure” alert was on in place of digital odometer. I do have a photo of this. I have no idea how they got the mileage amount they have. 4) i contacted the ladies that assisted me by phone about the alert and they said “it was fine”. If it was fine, an alert wouldn't be on. That is dangerous. 5) the drivers side visor is damaged and kept falling down, which could cause a hazard. 6) I had the truck for a few hours and somehow it cost $169- when I was told it would be $67. Disappointed and feel taken advantage of.

BOGDAN I.
Rating:

All good

Clarence P.
Rating:

Customer did not leave a comment.

william C.
Rating:

The pickup I rented showed on the dashboard that it needed an oil change and was low on windshield wiper fluid. Other than that, I was very satisfied and will rent again.

TRAVISSENTELL H.
Rating:

Nothing

Allen W.
Rating:

Customer did not leave a comment.

Susan P.
Rating:

Customer did not leave a comment.

Francis B.
Rating:

Don't charge them for something you don't have. And just hope they don't notice... refund me for the dolly.

Philip S.
Rating:

Customer did not leave a comment.

MINGZHI Y.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Larry B.
Rating:

Quick and easy drop off.

Robert S.
Rating:

I had a local rental for 24 hours and whole process from start to end was professional. Especially liked being met as I parked the truck in the parking lot in front of the store when returning. Gentleman met me at the truck, I handed over the keys and was on my way. He took care of the close out.

Melissa D.
Rating:

This was super fast and easy. The only thing that I would recommend as a change is to let people know ahead of time the second identification needs (either a passport or having a friend's contact). I didn't know this was going to be needed, and I had to go through a couple of friends before one actually answered their phones. If I had known ahead of time, the whole process would have been seemless

Laurel M.
Rating:

Customer did not leave a comment.

ZHAMSHIDABDULLAY A.
Rating:

Customer did not leave a comment.

Ray S.
Rating:

Customer did not leave a comment.

thomas C.
Rating:

Customer did not leave a comment.

Rebecca M.
Rating:

Customer did not leave a comment.

FELIX S.
Rating:

Did not include utility dolly I paid for. There was also one pair of flip flops left in the vehicle and dog hair everywhere.

Jennifer W.
Rating:

Great service, quick and knowledgeable. Would definitely recommend this rental location.

John R.
Rating:

Working bathroom would be a big help

Christine D.
Rating:

This was by far the smoothest U-Haul transaction that I have ever had (and I've had quite a few). Going through Pack N Mail was the best decision. They are SO NICE there. Thank you for the non-stressful experience!! The truck was extremely clean, drove very well, and was easy on gas, too! :):)

PRICE A.
Rating:

Steering cover is recommended. It was worn out. It was sticky and felt uncomfortable.

JOE P.
Rating:

Charged me for furniture pads that I never received. Ignores contact attempts to rectify problem.

Mari N.
Rating:

The Customer service person at Pack N Mail in Pantops was wonderful to work with. He was detailed and specific about expectations for renting, mileage, gas, and return condition. My family will definitely rent a Uhaul from him again!

PAUL D.
Rating:

have someone look over the rental truck with you prior to leaving.

Eugene W.
Rating:

I did an after hours drop off so I did not interact with any staff but the location was convenient and easy to use.

ROBERTWESLEY A.
Rating:

Customer did not leave a comment.

PETER D.
Rating:

Customer did not leave a comment.

Jennifer W.
Rating:

The truck we reserved was unavailable (someone was late returning it), however the agent upgraded us to a larger truck for no cost. Very well done and efficient.

CLINTONDANIEL E.
Rating:

Super friendly and helpful customer service! Easy pick up and fast service.

Rudolph G K.
Rating:

Customer did not leave a comment.

JAMESMICHAEL M.
Rating:

They were friendly and efficient. And very understanding when we were running late on our return. Moving isn't fun but the folks here made the process of renting a truck smooth and easy. Thank you!

Eric S.
Rating:

Customer did not leave a comment.

Rajkumar V.
Rating:

Customer did not leave a comment.

PAUL W.
Rating:

No problems at all.

JAMES P.
Rating:

Customer did not leave a comment.

SAMUAL H.
Rating:

The main lady in charge of the pick-up seemed to encounter some serious technical difficulties when trying to get a van rented for us. Took about an hour to get a van that was available

JOHN O.
Rating:

Reserved 9am pick up over the phone. Email confirmation said 11. I emailed and called immediately to let them know time was wrong. No response. Price was 20% more than originally quoted and I did less miles than I said I would.

Fredric S.
Rating:

Friendly and efficient service. Truck was clean and ran well. Pick up and drop off were easy.

Marina L.
Rating:

Customer did not leave a comment.

Dror E.
Rating:

Maybe they need to open earlier than 9:30 but great customer service thanks

KARAMELODY J.
Rating:

Nothing great customer service even when my location changed

William H.
Rating:

Customer did not leave a comment.

JOSEPH B.
Rating:

Customer did not leave a comment.

Tomeka S.
Rating:

Customer did not leave a comment.

Cailin C.
Rating:

Customer did not leave a comment.

Laurie L.
Rating:

Online app

DENISE H.
Rating:

Customer did not leave a comment.

MARKALAN A.
Rating:

Thank you very much for the coordination call a day ahead of time to ensure that everything was available as scheduled. And appreciate the efficient check out process.

PATRICIAC M.
Rating:

Customer did not leave a comment.

BILL B.
Rating:

You need to upgrade your online drop-off experience. It is horrific! Your phone operators are excellent but the app and mobile access need significant work. I would rate the overall UHaul experience/arrive 4-5 Stars, but the drop off takes it down to a “2”! That's too bad. As I liked everything except this part of the experience ( this was the case multiple times). And it's the last impression. Good luck!

TROY M.
Rating:

I rented a van from this location a few minutes before closing time. The attendant was not there. She came in after a few minutes and explained that she was out cleaning a vehicle that had just been returned. She mentioned that the previous renter had left dog hair all over the seats and the vehicle smelled bad. We made small talk about renters returning dirty vehicles. I mentioned that I forgot my mask and that I could go out to my car and get it, she said it wasn't necessary as she also wasn't wearing one. I signed a form to receive my van keys. The form was for a truck rental, she said she had ran out of rental slips for vans. She also didn't explain all of the charges that drove the $19.99 price to $80. I signed it and got my keys as that location was closing. The van that we received had a lot of dog hair on the passenger seat and the seatbelt smelled really bad. As my fiancé and I started our drive we began to smell what seemed to be dog feces. It was a quick ride and we returned the van that night. My fiancé called the location the next morning and we were supposed to get a call back but never received it. This was an unexpectedly unpleasant and unsanitary experience and cost way more than we thought it would cost. I would not recommend this location.

MICHELLEFRANCES J.
Rating:

Customer did not leave a comment.

HARPER T.
Rating:

Super friendly and will definitely return. Thanks!

David H.
Rating:

We had requested a van for 12:00 and our email confirmed that time for pick up but when we arrived THEIR reservation system said 2:00 P.M. It is not at all clear how we could have different times; we were in the same time zone. Bur "our van" was not available at 12:00 and we had to make a second trip. At least these were on the right day but if they could be two hours different they could have been two days different.

Eliot S.
Rating:

Customer did not leave a comment.

Cheryl K.
Rating:

Vehicle was clean, and pickup was easy. We had an issue with the incorrect mileage being recorded upon drop-off, and we were charged almost double what we should have been. Fixed easily with a call, but it was one extra thing to add to our to-do list.

Elaine W.
Rating:

You can charge me the rate I reserved the vehicle for and have it ready to pick up on time. I waited 40 minutes to pick up a vehicle that should've been ready. I was then overcharged $120 for the vehicle and charged for over 100 miles I didn't put on it. I will never, ever rent with this company or location again. I am furious.

Ben H.
Rating:

The app based system for retrieving the truck was a complete disaster. If it were not for the presence of a human I would not have been able use the service.

JUSTINBLAKESLEE C.
Rating:

Owner Pete was fantastic. Although I was scheduled to pick up the truck remotely, I was running late and Pete showed up at the store to walk me through everything. Although a great supporter of social distancing and awareness of the dangers of covid 19, Uhaul's app is not user friendly and frankly, very confusing. Thanks to Pete, a great rental resulted. J Callahan.

MARCALLAN T.
Rating:

Quick friendly service to pick up and return rental van. Equipment was in very good condition with 600 miles on odometer. THANKS!

ARABINDA M.
Rating:

Specially very pleased with the customer service. Thank you.

PHILLIPMICHAEL E.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top