I would say do routine cleaning
shireen m
Customer Reviews for A Postal Pack and Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice work
Josuel RRode around 15 miles and cost me $15 of fuel. Fix your equipment and don’t overcharge people.
Jose SBut the AC was not working and it’s hard for me to see cause it’s was raining
Moliere JAll Good
Taric AExcellent customer service!
Yanndery FI forget the guy who helped me but his name only had three letters in it, his first name. I told him I was going to give him a review because he was so professional and so polite. I will use this U-Haul location as well as other services that he provide.
BENJAMIN SA little pricey
Jennifer MEverything was great and you guys' have an excellent service. You are awesome!!!
Moril DBetter customer service personel
Pierre GAttendant was very professional and helpful
Anthony VFriendly staff
david fNothing, everything was okay.
Daniella Ti didnt get the dolly needed to move and paid for it before hand had to move everything by hand horrible experience
Hugo NWe booked a van that was not available once we got there. They did not have anything that we could drop off at a different location so with the round trip miles it ended up being more expensive and way less convenient.
Jan BGreat staff n very clean nice trucks
marlene mThe young man who wait it on us don't remember his name on yesterday Saturday November 19 was very polite very professional well mattered Great job
BRENDA JNothing. Rayma was most helpful and very kind.
Daija BI am upset for i was over charged for the uhaul rental...i was told that i would get the money charged back to my account and it wasn't.
jamie MIan was very helpful during time that the van was not available for me as scheduled. He called the other drivers to see how far they were and kept in touch with me. Very nice customer service.
Diana DLocation was not easy to find, the attendant is in front of the store while the parking lot is all the way around in the back, other than that the service was outstanding.
Jeffrey RGet more amazing people like the ones who serve us, and put them in all your locations. Thanks!
mark mThe van ran like crap, needs a tuneup or something. I received the van dirty inside and out.
Brian WNothing at this time
Richard JTerrible experience. Had the first reservation in the morning and Waited 2 hours for my truck to arrive even though promised I would be able to pick up on time.I had movers, salvation army, and a friend waiting on me and late. Risked all of them leaving and being unable to move. Requesting a Full Refund for my bad experience.
Georgia TFuel gage was faulty. check engine light was on. I had to put 7 gallons of gas upon return to bring the fuel level back to where it was during pickup
Khal SThe place ever
Myra MGood service
Oscar AGreat, fast, and easy service!
Tiffany RMake sure the truck is in the location that is stated on the registration and the lockbox location should be very clear. For people who are not familiar with the location, this is a nuisance. One employee (male) was extremely nice and a pleasure to talk to but on the day of my checkout, the young lady did not accept my coupon and was having difficulty scanning the QR code. She was pleasant but with all of the other difficulties that I had with this rental (along with the price being incorrect), the 20 min checkout was a bother. I understand that she was not from this location but all persons who work here should be trained to properly checkout customers. Overall, this uhaul experience was not good at all- from beginning to end.
Jacqueline MThe fuel was initially estimated as Full, 3/4 when I got vehicle. I add fuel that moved it to full. So I lost a few dollars. But overall okay experience.
KARL BThe service was fast and friendly.
VENISE BI was supposed to return the equipment after the hours. The online service to check the drop off was not working. I paid more than I was supposed.
Nocilia DThe best Uhaul experience, yet! My second time renting here, their customer service is A+. And, they are still as friendly and helpful as the first time. Would definitely recommend them to anyone looking to rent a Uhaul truck. They are not a big outfit... just the best!
Angela JThe overall experience was great except you advertise the price as $19.99, that is bad a message because at the end of it the cost to use the vehicle is $29.80. You have to indicate in the ad on the vehicle that its 19.99 plus other charges. What if I only had $20.00. That was the only issue I had. Bad advertising
MARGARET JTight space for parking
YVETTE MThe best uhaul experience I have had in years .
WILLIAM RHave someone clean the vehicles after they return..
KOHEN Leverything perfect. service is good .
SHAFAQAT UTook an hour to find out where the U-Haul drop boxes were located in a shopping plaza with numerous stores. Early check-in was a waste of time. On top of that, the A/C did not work in the truck. Last time I will ever use U-Haul. Looking to see if U-Haul will discount the fees incurred. Won't hold my breath.
Michael EThe U-Haul was acquired with online /self checkout. A terrible mistake on my part . The service was terrible.The vehicle had the check engine light as well as the service tire monitor system lights on the entire time. The customer service person had no idea where the keys were actually located.. They told me to walk around the entire plaza and look for “a large orange box” to find the keys for the vehicle. Approximately 40 minutes later ..I called another customer service number to finally find them . Never again
Adrian BNothing, everything was fine, the service was courteous and professional.
JEAN SNo AC
MC KVery Nice people and good job .
MARIE CHORRIBLE FLAT TIRE. DUST EVERYWHERE. THE UHAUL WAS USED FOR SOME BUILDER WHO DEFF TRANSPORTED CONTRET POWDER
Stefano MI was told I could drop the truck at another location. I dropped the truck at another location 2 hours away and was called the next day to say if I didn’t pick it back up I would have to pay $300 extra. I had to drive back 2 hours away, pick up the truck and drive it back down to the original location then be charged for an additional day. I would like someone to call me back and also would like a refund for the miscommunication. I wouldn’t recommend UHaul to anyone.
SIMMONE Dvery quick service and professional
Julio Lvery crowed location in a shoping center with limited parking
DENNIS BJust continue giving efficient customer service.. My driver was prompt and professional. Thank you
ORLEASE DMake the overall pricing cheaper maybe. I paid around $700 for a weekend rental. The gas fee was insane, almost half a tank and I was charged $55 when I know very well I could have filled the whole damn tank for about the same price. I will never use u-haul again and never recommend anyone to use it. The woman doing the rental never explained to me the fees of gas or fill up policy. I was initially charged $278.58 for the rental and when I returned it, I was charged an ADDITIONAL $412. U-haul is disgusting for charging people like this. NEVER AGAIN. I plan on leaving this same review on Yelp and Google
SARA Aalso the truck run very good beyond expectation
OLATUNJI ARented it late in the evening. Returned it in about 3 hrs, place closed. Prior to it they told me I could call 1-800 uhaul to confirm it been return, which I did, instead of advising me of this certain number you had to call, so these assholes charged me an extra 21 dollars because of I didn't make the proper return call. RIP OFFS, just another scam.
Shang G