Customer Reviews for Packaging Plus Services
(U-Haul Neighborhood Dealer)

132 reviews

224 E Mill Rd   Long Valley, NJ 07853

(908) 876-1198

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(908) 876-1198

224 E Mill Rd
Long Valley, NJ 07853

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Everything went smoothly and very friendly.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

RONALD T. 
Rating:
3.0

First time customer. When I got there, there was another person inside the truck telling me he had a reservation for the same truck. I called customer service and the waiting time was 57 minutes! I started a chat with Olivia and she disappeared in the middle of the chat. I had to figure out everything with the other person and it was a really an unpleasant and stressful experience to get that truck. Also had a hard time to find the keys. Instructions said “orange box” close to the drivers' door. There was no box inside the car, I found it in a completely different place in the renting location.

Fernando D. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

HEATHER F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Getting your u-haul. You reserve it but you don't. If someone comes in before you they get it. To me that's is not reserving .

GERALD B. 
Rating:
1.0

Very bad customer service and truck was not in good condition.

NIYATI A. 
Rating:
3.0

Too far from original rental office on Green Pond Rd Rockaway Twp . However I was given free blankets to make up for the travel distance. Employees were top shelf

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

srinivasa A. 
Rating:
5.0

Package plus services was excellent. Highly recommend The truck needed servicing but was very clean. The online pickup was difficult The phone support was great. But wait time long.

Kyle L. 
Rating:
4.0

The AC was not working. Everything else was great. Thanks

AMINGO R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

The person receiving the truck was very friendly. We returned the truck in less than 5 minutes.

Gerard F. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE S. 
Rating:
5.0

John was extremely helpful

ROBERT B. 
Rating:
5.0

Great experience!

Dean G. 
Rating:
5.0

Amazing service!!!

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Carla F. 
Rating:
5.0

This is the best place ever to rent from! I flip and decorate houses and move truckloads of furniture. The truck is always there and ready to go. They are really helpful. It is so easy to do business here. I would highly recommend Packages Plus.

ANGELA B. 
Rating:
5.0

Greatest customer service

NALIN S. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

I had no issues with the van or the pick up location, however the online pick up process was terrible. The App did not work as it would not allow me to "start the pick up". I had to call customer service and they were able to prompt the app, however it took 30 min to get them on the call and they refused to stay on with me to ensure that the process was completed. The customer experience and service was terrible. Oddly the return process was fine.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Kathleen K. 
Rating:
3.0

Received truck with just under half tank of gas but it was marked at half. Only drove 28 miles and put 2 gallons of gas in, yet was charged for 3 gallons of gas. Would like a refund on the gas surcharge

ERIK P. 
Rating:
5.0

The van had a hole in the roof, my furniture got wet

william D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Although I would recommend the location and the u-haul, I would caution any customer to be aware of the charges. The advertised "19.95/day" quickly turned into $113 for a 3 hour rental.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Ted G. 
Rating:
5.0

Start each customer with a full tank of gas please. Thank you

CARL G. 
Rating:
5.0

Owner was responsive even over the weekend for my questions and concerns. Thank you!

AMY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Audley P. 
Rating:
5.0

Gave us helpful advice/tips; thank you!

Christoph P. 
Rating:
5.0

John was attentive and great to deal with. I highly recommend this business!

Ana A. 
Rating:
5.0

Customer did not leave a comment.

ALFRED P. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JORDANE T. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Alexa Z. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

John was the most professional person I have ever had the privilege to do business with

SHIELA E. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

John made renting a box truck trouble free everything went just as he said and he threw in a little extra good will would recommend him to all who need his services.

Terry C. 
Rating:
5.0

I'm not one to write a review, however, I couldn't go without writing one. John was extremely helpful and beyond pleasant to work with. He was very understanding and patient. Living in Jersey you don't come across many nice/happy people so when I dealt with John he was like a breath of fresh air. Thank you for your great customer service!

Jessica R. 
Rating:
5.0

Everything was as it should be. We were satisfied customers and will use service again if needed.

Darryl B. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Exceptional customer service. Very pleasant experience.

Brian H. 
Rating:
5.0

Smoothest vehicle rental process ever! Truck was 100% clean and ready to go when I arrived at my agreed pickup time. John was friendly and knowledgeable about both the UHaul rental procedures as well as the equipment (truck) itself. All truck systems and functions worked as described and expected. John had helped me to assess and select the best vehicle for my needs and he nailed it! The truck was perfect and just the right size for both function and driving on different types of roadways. Check-in was also a smooth, easy, no drama process. I highly recommend the Packaging Plus - Long Valley UHaul location for your rental needs. This local pickup/drop-off location saved me miles and a couple of hours of personal time compared to competitor locations. Thanks John!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

John was great to work with. Was extremely helpful with assisting me.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Friendly , professional service.

PAUL V. 
Rating:
5.0

Nothing - great customer service. It was an easy process.

Kevin D. 
Rating:
5.0

Nothing...John and his team were great! The vehicle was waiting when I got there.

Michael Z. 
Rating:
5.0

This is the epitome of how a Uhaul rental should operate. This is my go to place for rental.

Calvin C. 
Rating:
5.0

Best customer service experience ever! John, is above and beyond in every way. He was incredibly thoughtful and efficient. He even helped me look for the keys when I lost them. He found them!.

CHRISTINE B. 
Rating:
5.0

Nothing to suggest at this time.

John N. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

John at Packaging Plus in Long Valley was great to work with!

Jerry G. 
Rating:
5.0

Nothing. John at Packaging Plus was excellent to work with.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

none. quick to return

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

gLORIA E. 
Rating:
5.0

I tried to pick up my rental using my mobile phone. The process took over an hour. While I was waiting I attempted to use the chat feature to find out what was causing the delay. It took over an hour to get a response. This is unacceptable.

SCOTT M. 
Rating:
5.0

No improvement needed! This location, especially John, couldn't have been more professional, pleasant, and accommodating! John made the entire process very easy and comfortable.

Nora G. 
Rating:
2.0

I explicitly did not sign up for insurance, but was still charged $14 for that and another $6 in stealth fees. Unacceptable!!

HERPAUL S. 
Rating:
5.0

Customer did not leave a comment.

GERARD M. 
Rating:
5.0

I liked having the pickup at my choice by using coded key lock. The van was easy to drive and got better gas mileage than I thought.

James L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

John went over and above to accommodate me. Excellent customer service.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

John from Packaging Plus was extremely helpful to me .I recommend them highly !! Even if you have to go out of your way. It's worth it.

JOHN L. 
Rating:
5.0

The owner/manager was very helpful and guided us through a simple process.

Ross S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

I cannot state a thing. The entire experience met all my needs and it was pleasant.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

JEAN F. 
Rating:
4.0

I was charged $30 over the quoted price!! The gas tank was not full although John who seemed to be the owner was very helpful.

antoinette G. 
Rating:
3.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

with all things considered welcoming manager was very helpful and supportive

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Transaction was very smooth and the folks are very friendly.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

There should be a lift jack on the trailer. How am I supposed to get it off the hitch. Especially when it's loaded. So it drops to the ground and then you need a backhoe to pick it up

James W. 
Rating:
5.0

Not possible. Even with COVID safety protocols in place, best rental experience ever.

Paul H. 
Rating:
5.0

The Franchise owner was wonderful and would certainly get my referrals and repeat business.

Kurus E. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA T. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Perfect

Nickolas H. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

What a great experience. Easy to secure a rental date, pick up was perfect. And return was simple. Truck was exactly what we needed. I actually can't believe how easy is it was. You guys took the stress out of moving! Thank you!

frank B. 
No reviews have been submitted for this location.

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