Customer Reviews for Packaging Store
(U-Haul Neighborhood Dealer)

310 reviews

5145 Duke St #D   Alexandria, VA 22304

(571) 451-0119

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(571) 451-0119

5145 Duke St #D
Alexandria, VA 22304

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Lindsey J. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

cindy P. 
Rating:
5.0

Customer did not leave a comment.

MARGARETRUTH K. 
Rating:
4.0

The location was a little tough to find. The van was clean with a full tank of gas. The extra blankets were very helpful! Once I found the location, pick up and drop off were very smooth!

Nathalia R. 
Rating:
4.0

Thank you for letting me keep my car there overnight while I rented the van.

Annette B. 
Rating:
5.0

Service was great, efficient and warm. The guy that checked me in was very thoughtful and provided answers to all of my questions.

Karen B. 
Rating:
5.0

Great customer service

Calvin C. 
Rating:
5.0

Excellent service from Nitin. He was courteous; helped moved the van to a more convenient spot so that I could drive it; helped change the pick up time. Overall, this has been a great experience. I highly recommend him and his store. Van was spotless.

kajal J. 
Rating:
5.0

Really friendly service, check out went smoothly.

Steve C. 
Rating:
5.0

Great customer service…very helpful and courteous. I would definitely recommend.

Rediet W. 
Rating:
5.0

This was one of the best& easiest uhaul rental experiences ever.

Joseph P. 
Rating:
5.0

Moving is stressful but they made it seamless and wonderful. The overall experience was spectacular and we will not hesitate to move again with the team!

Vi N. 
Rating:
5.0

Great service and friendly helpful staff

Dane R. 
Rating:
4.0

The self 24/7 check-in doesn't really apply to this location so it was rather misleading to advertise is that way. Luckily I was there about 30 min before they opened so I didn't have to wait that long. Otherwise heat service and truck was brand new :-).

Lukasz Z. 
Rating:
5.0

I chose this location over others who were closer to me because of the reviews and I was not disappointed. I did an on-line check in but I couldn't reach the website so I went in and the owner took care of everything for me. I enjoyed renting from him -- he made it easy for me and the other customers who were in his shop at the same time.

Kathryn C. 
Rating:
5.0

Owner friendly, professional and efficient. Communicated process very clearly. The van was clean inside, but dirty outside. Not sure if U=Haul or your agent is responsible, First rain cleaned off.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Wonderful customer service, quick and easy, thank you so much.

Edward L. 
Rating:
5.0

The UHAUL agent / representative at this location is a true gentleman, decent, honest, sincere, friendly, good listener, friendly, respectful, attentive, good heart, trustworthy, and helpful. I am extremely satisfied, and there is no complaints. There is no delay in time; you get served in a reasonable time. I promise to continue using his service at this specific location.

Pedro C. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
3.0

I reserved for a tone that the store was not open but that was not indicated until I arrived for pick up. Also the truck can was appallingly dirty. Lastly, it would not start when I went to leave the location where I was getting cargo - it finally did start after 20 minutes but a truck with only 4600 miles on it should not have had that problem.

JAMESHOLDEN S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Excellent customer service. Easy in, easy out. I am very pleased.

Suzanne F. 
Rating:
5.0

Staff was very friendly. A really good experience. Could not have been easier.

Daniel C. 
Rating:
4.0

A little hard to find and difficult to get vehicle out of parking lot

Vicki M. 
Rating:
5.0

Great customer service experience. Friendly and easy.

Stephen H. 
Rating:
5.0

Great as always.

Jared B. 
Rating:
5.0

Great as always

Jared B. 
Rating:
5.0

These guys are the best. I've rented here before and I'll do it again.

Jared B. 
Rating:
5.0

It was all right

Lerida S. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
4.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

Nice people. Very helpful. Good equipment.

Rachel W. 
Rating:
5.0

Great service Thanks you so much

Ismail Y. 
Rating:
5.0

Seamless transaction. Friendly staff.

Candice M. 
Rating:
5.0

Terrific overall, and professional, personal service from the manager.

Linda Z. 
Rating:
5.0

Nothing. One of the easiest and most pleasant experiences I've ever had.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

MORGAN H. 
Rating:
5.0

Excellent customer service

TRESA R. 
Rating:
5.0

Nitin went out of his way to provide amazing service. I'd absolutely recommend using his services.

JAREDMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAREDMICHAEL B. 
Rating:
2.0

While the attendant at this location was nice, i paid for a furniture Dolly and furniture pads that were not available at the actual pick up site. The overall experience was disappointing.

Hannah M. 
Rating:
5.0

Absolutely no room for improvement here. The owner keeps his van in model condition. It was very clean at pickup and I had no worries about the pandemic as a result. The owner is flexible and works around a customer's time frame and needs. This guy is a great brand ambassador. He's exceptionally polite and he is very quick while providing top notch service. I will be renting from him any time I need a van.

Brooke J. 
Rating:
3.0

Customer did not leave a comment.

Fady A. 
Rating:
5.0

Nothing. This location is a class acct from top to bottom.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

The van was not clean. There were fuzzes and hairs on the seats and the mattress pads smelled like cat urine which stunk up the whole van.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Do a better job maintaining and cleaning the vans.

Dorothy P. 
Rating:
5.0

Customer did not leave a comment.

Vlada B. 
Rating:
4.0

Very good customer service.

peter J. 
Rating:
5.0

Nice vehicle, clean. Great customer service.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Service was very friendly and quick. The whole experience was very easy. I would definitely recommend this location to others!

Clinton C. 
Rating:
4.0

The truck had a flashing light for tire pressure which prevented the odometer from reading the mileage appropriately. I was assured that it wouldn't be an issue. 2 photos had been submitted, 1 with the error message where the gas needle had reached it's proper place and a second picture taken earlier to show the mileage but it showed the gas needle lower than it should have been because the car had just started

Syed K. 
Rating:
5.0

very "customer friendly", reasonable cost . This is my second reservation through this location, and wouldn't hesitate to use again when needed.

Mark C. 
Rating:
5.0

Fast, easy, friendly....wonderful!

deborah M. 
Rating:
1.0

They wrote down the wrong mileage (not what I agreed to when I ok'd it through the app) have no photos from my checkout or next customers pickup. Well, they said they did until I demanded to see them then admitted they didn't. Overcharged me by 70 mikes and $80 and I have no recourse. Never again. Never.

William C. 
Rating:
5.0

Everything was good. The only thing that was complicated was finding the location cause it's kinda hidden. Otherwise a good experience.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Annamaria S. 
Rating:
2.0

Clean the van, it was dusty the seats had dog hair, I had to disinfect everything due to corona virus. To take the van out of the tiny parking lot was extremely challenging.

Ginette P. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Truck rental was easy and painless. I will definitely use this business on my next move.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Mr. Jain was courteous, professional and extremely helpful as our needs and requirements changed. I would highly recommend him and will certainly use his services in the future. Thank you

Benjamin S. 
Rating:
5.0

Thanks

Elmostafa G. 
Rating:
4.0

worked out fine.

Matthew B. 
Rating:
5.0

Very fast and friendly service. All important information was explained clearly.

FIDEL GARCIA R. 
Rating:
5.0

Customer did not leave a comment.

Georgi N. 
Rating:
4.0

a bit pricier than the estimated cost online by 20%. Also, an additional charge for after hours return which the employee advised me at pickup would not be an issue. Not sure if I would use U-haul services again. Clean vehicle, nice service.

Joan W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Nitin J. 
Rating:
5.0

Everything was easy and smooth, the van that I rented was perfect for my needs ! The staff at the shop was professional and nice !

Enrico T. 
Rating:
5.0

My experience with this U-Haul center was outstanding. They were very friendly, courteous and willing to help in any way. I would definitely recommend this store and if I need U-Haul again this is the place I will go.

Hans E. 
Rating:
4.0

The van I rented was clean and all ready to go. The checkout process was seamless! The representative was nice and friendly.

Sarah R. 
Rating:
2.0

They need to be truthful about the service.

Dorothy C. 
Rating:
5.0

Quick, convenient, affordable.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Jailisse A. 
Rating:
5.0

Location is a bit hard to find, but I spoke to one of the staff on the phone and she kindly directed me to the location. Additionally, the service and equipment were both great. Would recommend and would rent here again.

LeQuan C. 
Rating:
3.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Very friendly and helpful staff, van was in good condition and was easy to pick up and drop off!

Stephen B. 
Rating:
5.0

Absolutely nothing. Nitin was fantastic to work with (and a bit of a comedian as well). This is my second time working with this location and I would again.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

NITIN J. 
Rating:
5.0

Customer did not leave a comment.

NITIN J. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Very easy experience, extremely helpful and kind employee who managed the rental

Grace M. 
Rating:
5.0

VERY QUICK AND GOOD SERVICE, DEFINITELY USE THIS LOCATION AGAIN .

melvin W. 
Rating:
5.0

Customer did not leave a comment.

NITIN J. 
Rating:
5.0

N/A

neontine M. 
Rating:
5.0

Local service fine. But U-Haul mileage rate much too high, and will make me rethink U-Haul rental. Will recommend location but will warn of U-Haul high miles rate.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

BIANCA MARIE J. 
Rating:
5.0

Customer did not leave a comment.

SAIED I. 
Rating:
4.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Excellent customer service by Nitin at the Packaging Store. He was professional, efficient, and friendly. My reservation was ready and the vehicle was ready and waiting.

Timothy G. 
Rating:
5.0

Very friendly.

Jeff B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top