Customer Reviews for Packerland Storage LLC
(U-Haul Neighborhood Dealer)

1,297 reviews

2751 N Packerland Dr   Green Bay, WI 54303
(S Of Hwy 29)

(920) 499-8813

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 499-8813

2751 N Packerland Dr
Green Bay, WI 54303
(S Of Hwy 29)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely nothing! Friendly service and super helpful!

Amy A. 
Rating:
5.0

Customer service was very pleasant,would rent from again..Greg😎👍

Gregory W. 
Rating:
5.0

Kathy was great!!! She made the transaction very simple and quick

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

jeff E. 
Rating:
5.0

I had a wonderful experience when I rented a 26 foot truck. Check in and check out was very fast and convenient. I felt well taken care of. Thank you!

lindsey J. 
Rating:
5.0

Every thing was wonderful I was handled well an The equipment was in great shape I had a wonderful vacation and U-Haul equipment and service people had a part in that THANK YOU U-HAUL

dan D. 
Rating:
5.0

Great Transaction

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

Nothing. Super friendly. Super helpful.

Amy A. 
Rating:
5.0

Great service very nice people 👍👍😀

James B. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Super friendly.

christopher D. 
Rating:
3.0

Be sure you check at least 24 hours of pick up that your rental truck is available at the location you want to get it from.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

KEITH A. 
Rating:
1.0

My car was damaged during hookup of the trailer. The site staff submitted a claim to insurance for the damage, U-haul has not contacted me regarding the insurance claim that was submitted.

Alan M. 
Rating:
3.0

Customer did not leave a comment.

jennifer T. 
Rating:
1.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

The staff was very friendly and courteous. . Will definitely recommend this place any time.

Troy D. 
Rating:
5.0

Great experience at the Packerland location.Very attentive service.

Terry V. 
Rating:
3.0

Customer did not leave a comment.

daryl H. 
Rating:
5.0

Very helpful for a newby ..

Earl O. 
Rating:
4.0

Customer did not leave a comment.

Amy H. 
Rating:
4.0

Make it more clear where to drive thru to the back lot to pick up trailers.

Christopher S. 
Rating:
5.0

Great all around.

Michael R. 
Rating:
5.0

Make the online check in easier

Mackenzie M. 
Rating:
5.0

Kathy was super helpful and I never could have made my Snomobile purchase happen without her!

Clifford C. 
Rating:
5.0

Please keep giving best deals for hard working Americans. Thank you!

Margaret D. 
Rating:
5.0

The pickup location property and staff were great so I do not want to criticize them; however, U-Haul totally screwed me. This was not the location I setup weeks earlier. This is the farthest away from me in the whole city. I reserved a trailer at the largest location, which is by my house and they changed it the day before my trip???!!! They cost me time, money, and frustration. That was pathetic and very unprofessional.

John K. 
Rating:
5.0

Customer did not leave a comment.

Rosemary P. 
Rating:
5.0

Customer did not leave a comment.

Carlton Z. 
Rating:
5.0

Staff went above and beyond to schedule my long distance move at the last minute! This was necessary because Vintage Van Lines cancelled on me the evening before my move that I had reserved with them a month earlier. I am so appreciative of everyone's help!! Thank you so much!!! Diane Coppock

DIANE C. 
Rating:
5.0

No improvements needed- service was excellent.

pam V. 
Rating:
4.0

The front desk girl should be givem a raise. The entire check-in was the best experience I have ever had at any business!!

Tom T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Very friendly receptionist

Donald P. 
Rating:
5.0

no comment at this time

jeff E. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Great service!

MICHAEL F. 
Rating:
5.0

Show them last service done on key items.

David D. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Person helping with transaction was terrific! Noticed throughout the trip that the odometer was reporting 1 mile when it was actually 9/10's of a mile. I was using the mile marker signs on the highway (which is DOT accurate) to use as comparison. I used to be a truck driver. I wonder how accurate the mileage used actually was?? I hope this isn't odometer tampering, since that's illegal.

John J. 
Rating:
5.0

Excellent customer service from Liz

jim B. 
Rating:
5.0

The employee working that helped us was very nice and took care of multiple customers very quickly.

Dakota D. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Was happy with the way Packerland Storage LLC treated me as a customer. Would have no reservations using this location again.

JON B. 
Rating:
3.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
5.0

The gentleman who helped us hook up the trailer and put the car on it did a great job! This prevented my husband (disabled veteran) from having to do it and we couldn't be more grateful.

Trudi G. 
Rating:
5.0

Smooth as silk. Friendly staff to work with

William S. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN S. 
Rating:
5.0

This is the second time I rented from Uhale from this location. Their always friendly and willing to help you out.

Julie L. 
Rating:
4.0

Customer did not leave a comment.

Sharon L. 
Rating:
4.0

Customer did not leave a comment.

MARK D. 
Rating:
3.0

Customer did not leave a comment.

Alvin D. 
Rating:
3.0

Picking up with mobile takes too long. I rent often and it's always an issue. Easily adds 40+ minutes every time and there's always issues. Also the truck had garbage in it from the previous renter but I didn't have time to be on hold with support for an hour again

Mackenzie M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Everything worked 100 percent as advertised.

David W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Thank you!

David W. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

I love the 24 hr service! Makes moving on weekends so much easier.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Pam J. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

The staff at this location is always very nice and helpful!!

EUGENE A. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

This location was very helpful, I always go there when I need something. My only suggestion is a jack for hooking up. These trailer tongues are really heavy! I get the not wanting the client to unhook/rehook, but seriously, someone is going to get hurt. The dead-lift weight is not safe. If this is a company directive, I would say you're opening yourselves up to risk.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Everything was perfect!!!

John O. 
Rating:
4.0

The woman at the front desk was nice enough and clearly has a good sense of what customer service means and was more than accommodating when my needs/plans changed. The only thing that bothered me was instead of referring to me by my name, or others that walked into the location was, everyone was "Hon". As a person in Customer Service myself, to mostly seniors, I can tell you how many people, myself included, find this offensive. I understand she wouldn't remember everyone's name but just a thought to find maybe find a different reference to the customers. With this exception, I have no problem referring this location and will be booking our 2nd leg of the furniture moving with you. Thanks

therese B. 
Rating:
5.0

My favorite uhaul location. Excellent staff. Friendly and helpful.

Bill H. 
Rating:
5.0

I was treated very well when dropping off the truck! Very friendly and inviting.

Angie P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

When the truck was empty, it had a very rough ride. I've rented these in the past, never has it been so rough.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Nothing. Excellent experience

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
3.0

Nice customer service

Alex M. 
Rating:
5.0

Best customer service I had all year!

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Thank you

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Culleen H. 
Rating:
4.0

I was supposed to pick up my trailer from the DePere location at 7am. I was told they didn't have a trailer for me and I needed to,go,to the Packerland location. The problem was they didn't open till,8:00 and the person from De Pere did not tell me that. So, I had to wait around for over a half hour when I had movers scheduled. Thanks for wasting my time.

Kelly R. 
Rating:
5.0

I was unable to share my location on my phone when I returned and I could not figure out why, my phone settings showed it was allowed to share but I kept getting a message on the website that a problem occurred. I called the contact number and didn't get anyone to answer . I took pictures of the van but couldn't upload them & now I will be charged the 20 dollars.

jodi D. 
Rating:
5.0

I had excellent help at last minute with 2 great employees thanks

dave M. 
Rating:
4.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Always a great experience, and the people at this location are always friendly and get you out quick.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Chansathit B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
No reviews have been submitted for this location.

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