Customer Reviews for Packwood Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Packwood Inn

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Jerry B. on

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Customer did not leave a comment.

Kris W. on

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When I rented the auto transport it was reserved at a location close to where I needed it. The day before I was to pick it up U Haul changed the pickup location twice. I called and after several people got on the phone one was located that would work for me. Other than that the rental was fine.

Jerry B. on

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Kevin D. on

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Only one in town

judy H. on

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Kenneth W. on

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The truck that we rented was adequate, however, any time a load was placed on the truck, such as going up hills (which was the majority of our trip) the blower motor for the a/c would stop blowing. When all of the trip after the first 2 hours was in temps in the mid-to-upper 90s, the lack of a/c was extremely difficult. This truck should not have been rented for any long distance rental. It was a waste of a lot of money to stay hot for 75% of our trip.

Fred M. on

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Dave S. on

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I picked up on a Sunday, the people that were on location were not very well trained in rental, except one that finally showed up.

Micheal L. on

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James V. on

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Amy S. on

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I had to tell the lady how to do everything. She was not trained in her position. She couldn't find our reservation

Athure H. on

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rosemarie F. on

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diana T. on

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Live in the area and wasn't even aware there was a U-Haul in the area. Need better sign or advertising. People were great Made my move a less stressful experience. Thanks ??

Bradley O. on

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Was very helpful, and understanding of a situation I was having personally !! Glad to have them here where I moved to.

Debbie W. on

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Victor M. on

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I made a reservation for the truck on Tuesday and it took over a half an hour to get the paperwork done and they couldn't not get it the only paperwork I had with me was the truck inspection paperwork nothing else and then when I turned it in they billed me$236.69 and then you add $200. More on the bill and don't even let people know that you double charge for your equipment and now I will not trust your company anymore.

Alan L. on

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Klayton K. on

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Very helpful and accommodating staff!

Thomas W. on

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Duke A. on

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No receiving available and had to park the truck between building's in a confined space not normally used for storage or drop off.

kenton S. on

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Taylor M. on

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