Customer Reviews for Pakmetro
(U-Haul Neighborhood Dealer)

60 reviews

5861 Commerce Dr Ste101   Westland, MI 48185

(734) 722-2920

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(734) 722-2920

5861 Commerce Dr Ste101
Westland, MI 48185

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Very poor customer service at this location. They didn't help me when I needed the help for the truck rental. They left me at my own. I will never recommend this location. It took me few hours to sort it out .

Pardeep J. 
Rating:
3.0

Customer did not leave a comment.

Eric S. 
Rating:
2.0

The person I made the reservation with told me to pick up the truck on Michigan Ave,west of middlebelt,then gave me an address that when I put it in my GPS it took me to a different location. I knocked on the locked door a few times. It looked like it was closed . I drove to Michigan Ave location,the whole time on hold trying to figure out what's going on. They told me I'm to go back to the Westland location so I did. I walked into a large warehouse,walked around and found an office with one guy there and got my truck. Not sure what I was charged for the rental. My deposit was for 30 miles and I didn't use that many miles. Still waiting for receipt. Anyway not too happy but it is what it is.

SEAN DAVID G. 
Rating:
2.0

Was forced to change locations twice and take a smaller truck

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

PASCHAL NSOFOR O. 
Rating:
2.0

If you have not rented from uhaul recently, and use the easy online checking, be aware that you will need an alternate contact THAT THEY CAN CALL right then on the spot before they will release the vehicle to you. Once we did that, they released code to lock box for key. We opened up the vehicle and there was no dolly or furniture pads inside. Had 2 of us calling 2 different numbers . . . with no answers by a real human. And they charged that hour of nonsense against our rental time. The advertised $19.95 rental truck ended up costing 6 times that. The fees will get you.

Cyndi B. 
Rating:
5.0

Customer did not leave a comment.

Tarig E. 
Rating:
1.0

I rented for dolly but it was not included in the van. I asked Uhaul not to charge for dolly since I could not find it but they still charged me. Moving should have been easier with dolly but thanks to Uhaul it was much harder.

Taesung H. 
Rating:
3.0

The drop off was frustrating. The app didn't work on my phone and it took about 30 minutes. I think someone should be available if there is an issue.

Emmy M. 
Rating:
5.0

Maybe I missed the details, but the 10ft truck does not have a flat floor because of the wheel wells, this can be a problem if you are trying to fit bulky stuff on the floor.

WILLIAM EDWARD P. 
Rating:
1.0

I had issues during the chekout process even I was following the step by step instructions on the cell phone. I didn;t get any help even I waited for on support line and chatting about 20 minutes. A local store staff happened to stop by the location by he was very reluctant to help. It was very frustrating experience.

Shengfan C. 
Rating:
5.0

Customer did not leave a comment.

DeWanda B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Overall a great experience. Extremely impressed by the pick up and drop off interface through your website. Worked seamlessly

Theresa N. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

The staff is very nice and helpful.

LAURA ANN G. 
Rating:
5.0

Staff helping me was new and learning the steps for rental. Likely they will be better prepared for the next customers. Regardless the manager and staff were friendly, helpful and effective.

William P. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JAMES P. 
Rating:
1.0

Kind of hard to find and in the middle of a somewhat vacant business park. Signage was not at all welcoming or helpful.

James V. 
Rating:
1.0

The truck was not very well maintained. The sun visor was always falling on face while driving, which was a safety hazard. This truck should be decommissioned for the sake of safety to future customers.

AKASH J. 
Rating:
3.0

Lower rates

AKIE JALAL-BENNI J. 
Rating:
5.0

Customer did not leave a comment.

Rachael V. 
Rating:
2.0

Have a human staffed to assist. Was almost an hour behind a moving timeline because I had no idea I would have to do everything through a phone. We filled out everything beforehand and it made me go through it all again on site. I would never use a service like this without a human staff for multiple reasons. You can't even see damage on the provided photos. I was so frustrated I clicked through everything just to get the damn truck.

JOSEPH G. 
Rating:
4.0

Customer did not leave a comment.

Alexandria L. 
Rating:
5.0

Customer did not leave a comment.

joan L. 
Rating:
4.0

Customer did not leave a comment.

Rob C. 
Rating:
4.0

The ramp went past the stop and it would not latch the the deck or go in. I called roadside assistant and it was useless. Said they would call me within 30 minutes and never heard back. Fortunately we had my tools and was able to loosen a couple parts and got the ramp back in. Very disappointing. As far as the location it was not what I set up and it was very inconvenient.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Deondre M. 
Rating:
5.0

Customer did not leave a comment.

Kevin Q. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel K. 
Rating:
4.0

The truck was great!

PAUL DEMARIUS B. 
Rating:
5.0

Customer did not leave a comment.

Erica C. 
Rating:
2.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

No heat in lobby. Hard to find.

DONOVAN PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

Customer did not leave a comment.

Shubham S. 
Rating:
1.0

Be more accurate with information. Rental receipt was totally and completely wrong.

Brittney W. 
Rating:
1.0

The app based process sucks

Desean Y. 
Rating:
1.0

Customer did not leave a comment.

Justin S. 
Rating:
2.0

I requested several items such as a furniture dolly, furniture pads and an appliance dolly and none were in the truck when I picked it up.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
1.0

First of all I have not gotten the truck I got , which is lower price and more convenient. Owner first said he will give me another truck with out change in price, but later he bumped price.

sankar K. 
Rating:
5.0

Not much, it was an easy and smooth experience.

MICHAEL THOMAS O. 
Rating:
2.0

Put a sign in the window so people can find the entrance door, looks like a closed building. Put zip ties on the dolly equipment provided so that it's available if needed but not charged if not used as customary in general for Uhaul chains. Wear a mask when customers enter the building during Covid-19 while government mandates the use of them right now anyway. Wipe down seats, staying wheel and other equipment between uses to ensure a safe rental. This by far was the worst experience I've ever had with Uhaul and I've used Uhaul for 20 years. Makes me want to consider other options for truck rentals in the future.

Miyoshia J. 
Rating:
5.0

Great place!! Very kind and professional. Very quick and easy process! I highly recommend!!

SARINA T. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

Correct information on billing

Ricki C. 
Rating:
1.0

Over charging

Johnette M. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Good experience.

CHRISTOPHER HOWA R. 
Rating:
5.0

Friendly customer service and good experience

Amelia S. 
Rating:
1.0

Tried booking using the mobile method, extremely difficult picking up the truck and dropping off the truck. I've had all good experiences in the past with U-haul, however this was the complete opposite. Will not be using this location in the future. Customer service reps over the phone were very helpful and thankfully were able to help work everything out.

Brandon T. 
Rating:
5.0

Excellent

Shakel R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

17' truck was not available but customer service at this location was very friendly to accommodate my request and provided me alternative size with in few minutes. I would recommend this location to everyone.

Ali N. 
Rating:
5.0

Friendly customer service at this location.

Grace H. 
Rating:
1.0

Customer did not leave a comment.

James-Cezar O. 
Rating:
2.0

I arrived 30 minutes ahead of time to get my reserved truck. The doors were locked and no one was there. I waited until my pick up time, no one showed. I called the u-haul line, they first said someone should be there, and then corrected that and said I needed to check out the truck myself. So, I now got there 30 minutes early, it is now 10 minutes after 2:00 and I am given an agenda of things to do to get the truck. Finally at 2:30, I leave with truck. Came back, seeing the drop key here box when I left and thinking this will be easy, drop key and leave...until I opened the key box and was told to log on to a website for instructions on returning the truck...after all was done, it took 30 minutes to do all they wanted done. As I am doing this, I am thinking ok, I am doing their job, as a customer, and I am paying the same amount of money. That is not right. That is like McDonalds saying order here and cook your burger back here...and, we will charge you the same. Regardless of what is happening right now, which I am sure will be told is the reason, the virus...I get that, then have people drop the truck and leave. Why do we have to become the solution to the problem created by a virus to accommodate your issues. I am very disappointed.

thomas P. 
No reviews have been submitted for this location.

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