My tires on the trailer were bald and cupping . Being in the hurry of moving I didn't think to check tires as I would have assumed the general maintenance of the trailer would have been taken care of .NICOLE F.
Customer Reviews for Palouse Move & Shine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PHILIP NORMAN H.
Customer did not leave a comment.RONNIE F.
Customer did not leave a comment.Don E.
They sent me off with my car on a transporter for my car with bald tires. The tires had metal showing through. I had to stop in Helena to have all 4 tires changed out. They were mortified that a business would endanger myself and my daughters life like that. Spoke with the owner, he could care less. It made no difference to him that his lack of maintenance and ineptitude could have hurt another human, namely my child.LISA DENIECE B.
Customer did not leave a comment.Taylor F.
Customer did not leave a comment.Laureen M.
Great staff at drop off, very helpful and friendly.Anthony F.
Customer did not leave a comment.Cindy S.
Even though I was there during their apparent office hours, the office was closed and I had a pretty frustrating experience trying to check the truck in on my phone.Jacob R.
There is nothing you can do. It is the location that was inconvenient for me, but that wasn't the fault of the location.Kerry C.
The owner was amazing! Absolutely will use this location again.Deborah R.
I returned the truck in person, but the office was closed even though they told me they would be open at that time. I waited a few minutes then returned it with my phone. The staff was friendly and helpful, and the truck was new.Teresa P.
Customer did not leave a comment.SERGII T.
Jody was amazing! Not only did she serve us with a smile, but she anticipated and met every need. The truck was clean, ready, and stocked with everything we need, even before we asked for it. She was prepared, helpful, friendly, and easily the best Uhaul employee I've ever worked with.LANCE H.
Customer did not leave a comment.Jason B.
Clean and cozy location. The staff are nice and the process is seamless. Thank you!JULIAN C.
Jody was very helpful in trying to resolve the missing blankets and other negative experiences I had. Very friendly!SHERI RENEE V.
The employee who hooked up the trailer to the hitch did not connect it correctly. While we were driving, the trailer came loose almost causing us to wreck and could have cost someone their life. The workers need to be better trained to protect the company from liability and to protect the customers from injury. We have used uhaul many times before, and we love uhaul. This particular location needs to train their staff better though.Martin T.
Friendly owners and clean equipment. Highly recommended.Julian C.
Great lady at the front desk. She is wonderful.MARLON R.
Customer did not leave a comment.DORREEN M.
Customer did not leave a comment.Gary B.
Very good customer service rep when I dropped off.James P.
The key lockbox on the window was difficult to operate/open. Probably worn out? Everything else was great.James F.
Really loved Jody's customer service! So helpful friendly and a great sales representative for your company!robin N.
Customer did not leave a comment.Tia L.
There was confusion about the truck I was going to rent. Jody figured it out and fixed it.DANIEL C.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.BRUCE D.
Great experience! Friendly staffJEREMY K.
Customer did not leave a comment.Gunnye P.
There are no tie downs suitable for a ratchet strap. There are also no tie downs in the upper 1/3 of the trailer. Orb of these make it extremely difficult to secure your belongings.Rafael A.
Good location for me. Truck seemed well maintained and clean. A hassle to check in truck on my smart phone after returning.JON HOWARD K.
Customer did not leave a comment.richard R.
Customer did not leave a comment.BRIAN Y.
Had a 10:00am reservation I made the week before! Was called a half hour before pickup that it wouldn't be available until 12:30pm. Also was charged $8.00 extra for insurance I had declined when I made the reservation.Michael J.
Customer did not leave a comment.Glen S.
Customer did not leave a comment.Christian C.
Cab was dirty. Showed the oil needs to be changed. The young lady that waited on me was very pleasant and knowledgeable.THOMAS S.
Thank you so much!CRYSTAL DAWN K.
After driving the truck I found out that their was a water leak coming in the cab through the seat belt shoulder harness also found that I had water that came in the back right part of the truck that was leaking water as well.Jeffery W.
Customer did not leave a comment.JAZMINE E.
Great, friendly service.THERESA S.
You are pretty rite on. My experience was very good. I rented from dif location and can't say the sameMary J.
Customer did not leave a comment.WILLIAM W.
Help this location stay nearby when they have to move off property (it was sold, and building is being torn down).JOAN ELIZABETH S.
Great serviceScott B.
Agent very helpful and friendly.Stuart D.
Very helpful and accommodating. Thank you for this simple rental!Gina B.
Customer did not leave a comment.DENA W.
Customer did not leave a comment.DAVID ROBERT B.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.WILLIAM S.
Vehicle pick up schedule for 8am and the store clerk showed up to work 10 minutes after 8.Marcus H.
Customer did not leave a comment.VERONIKA H.
Customer did not leave a comment.JAMES C.
This was the best experience I've had with Uhaul and I've been using them for 10+ years. Definitely would recommend this location to anyone, they were awesome to work with.RANDY JAMES H.
Figure out how you can gas up returns at reasonable prices to alleviate busy movers time. All in all, a very good experience at this location.FRANCIS C.
Customer did not leave a comment.NATALIE S.
Customer did not leave a comment.Ron K B.
The padlock that came with the truck when I picked it up confused the staff at the drop-off location - according to them, padlocks and combination locks don't come standard on the trucks. The matter was resolved quickly and without incident, but ensuring protection measures are consistent across different locations would mitigate future confusion.David A.
Customer did not leave a comment.ERIK S.
As of this typing I still never received my final statement/receipt of what was charged to my account. I dropped off the truck at about 2:15 & was told that she was finishing another order and that within 30 minutes she would mark that the truck was returned and I would get my receipt.. via email or text..STEPHANIE P.
People were nice, truck was fine although it had a tire pressure warning light on. My issue was with the disorganization and computer problems the staff seemed to have. I had to give them my credit card number 3 times-each time they repeated it back out loud-seems like there could be a safer more private way to do that. I asked on the phone and in person what the approximate cost would be-due to the disorganization not only did they never tell me, but I hung up the phone/left the office having not asked them again so not knowing what the charges might be (ie rental is 19.95 and 1.29 per mile etc) My husband said he was about to call and make sure I was okay it had taken so long. Again, the staff was nice but it was not a great experience overall.KELLY ANN G.
Customer did not leave a comment.Christian B.
Customer did not leave a comment.ANNA B.
Customer did not leave a comment.WILLIAM W.
Both upon arrival and drop off the app for mobile pick up did not work. We had to wait 20 minutes each time for the app to work. The gentlemen that was living in the motorbike behind the building was minorly helpful as he was in a bathrobe and offered to manually check us in (â€œif it doesn't eventually workâ€)after I informed him the app wasn't working. Unless it's winter and we don't want to go down the hill we probably won't use this location again.Collin V.
I booked the truck online several days prior. When I got to the store, the truck I rented had already been rented to someone else. They had another truck available, but that was listed as "out of service" due to a repair. I waited around for 30 minutes while they worked it out. I am a senior & nobody at the store was wearing a mask per the statewide mandate. I felt unsafe the entire time. The windshield was filthy. Fortunately, it cleaned off easily with the windshield washer. I am very disappointed at the service I received. Your processes need to be improved.MICHAEL K.
I have rented UHaul trucks in so many states over the years and this was perhaps the best experience I have ever had. The process was quick and easy, affordable and Rhonda was very friendly, helpful and accommodating. I'd recommend the Palouse UHaul to anyone!JULIE GAIL L.
Customer did not leave a comment.SYDNEY W.
Dealt with them two times and each time was a great transaction. Thank you!!David M.
Super-easy! In and out in under 5 minutes. Best U-haul experience I have ever had.David M.
The national computer was not performing we had a delay of at least 30 minutes trying to check out a trailer. The agent was very polite and handled the problem as best as she could.BARRY C.
I was not treated right.WILMOT M.
Customer did not leave a comment.SCOTT H.
Customer did not leave a comment.Darin B.
Customer did not leave a comment.KEENE L.
Customer did not leave a comment.Deidre M.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Joshua P.
Will rent from this location on our next move. They were very accommodating!Jeffrey H.
Nothing, the staff was excellent!Gregory D.
A perfect experience.LEONARD L.
Customer did not leave a comment.Susan S.
Quick and easy on the south hill, loved it!Julie Y.
Please wear a mask since covid19 and masks are required inside any business during this time.Darian R.
Myself and two other individuals had a Uhaul reserved for 9/19 @ 8am. We all promptly arrived on time to pick up our uhauls to find that no one was there. We all waited for about 30 minutes before someone showed up. Then when someone did he had no idea how to use the computer and couldn't help us. When asked if he could call someone to walk him through the process, he responded with someone will be here soon. About 8:45 the lady who could help us walked in. No discount was offered for the delay. She kept saying how she wasn't awake yet and tired. Which was very frustrating considering we were all on time and had moving to do. I will never use this store again to rent a uhaul and I will advise anyone considering to not use them. It was all poorly handled.Nick H.
Customer did not leave a comment.Lisa L.
Thanks so much for your help on renting! (In person and phone tech support) The manager at the store was great with this rental and has been a pleasure to work with the multiple times we've rented (and will in the future) Many thanks to the customer support tech who patiently walked me through the Uhaul Online Reservation/Checkout system and website. Great Phone Tech Support! (The multiple location permission settings online using mobile Android Chrome seemed to cause me most problems, as well as a somewhat hidden selection button in the checkout/key lockbox access screens...minor issues for sure) Thanks again!STEVEN ROBERT N.
Customer did not leave a comment.JOHN H.
Showed up there and when I did the login online it told me that it couldn't access my current location and then location on my phone. It was on. Called and was on hold for about ten minutes. Hung up. Luckily my husband got his phone to get the location services to work. We find the truck. No lock box! I call and am on hold again for another ten minutes or so. They tell me that I have to go to another location since the lockbox is missing which was across town. There were plenty of other trucks there but I couldn't use them because they were all reserved for my 2 hour window which I find hard to believe. I told them to cancel it because we didn't have time to do that. We had to move a couch for my grandma and we only had a short window. Then I get a charge for $318! Terrible experience. Get it together! Don't use this location. If you can avoid uhaul altogether you should. I've had issues with them in the past.Marjorie S.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Berry F.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.CHIKA D.
Customer did not leave a comment.Christel F.
Customer did not leave a comment.Nancy R.