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J D
Customer Reviews for P&M Truck & Auto Repair & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no internet access at the drop off location. I could not go through the check in process, and had to wait an additional day for them to complete the check in. I spent time with customer service explaining the issue.
Tammi MThe lady at the desk was nothing but pleasent from the minute i walked in. I was in and out quick. Great place to rent from. I will be back. Thanks.
Jason BThe building was a bit intimidating looking. Very dark inside and plexiglass covers the entire check in area. Wondered if I was in a safe area. The woman was very nice though and easy to work with. So maybe I would recommend this location.
Katherine LThe customer service was excellent!
Kelli VI always just assumed that renting trailers would be expensive. This was so affordable for our football team. Thanks again.
Brett CPersonnel were very professional and helpful in getting the process done.
Vince BVery helpful when I called. Service was Wonderful. If I need to rent a vehicle again I will use this company again.
NANCY FThe key lock was hard to get into .
Shilas HWas charged for miles that I should not have been charged, I refuted this when I submitted. Even after I added gas that took it from 1/8 of a tank to almost full when I dropped it off.
Daniel PThe owners are super friendly and very helpful. They have the best rates and excellent service. I go to them everytime I need a rental uhaul truck. Jeannie
JEANNIE PVery Friendly and Helpful.
John SCommunication between vendors and main offices
David BExcellent service
Cynthia MWell done, helpful and friendly personal!
Joe HReasonable and convenient! During off hours the app is super user-friendly!
Kim POkay so picking up this truck by myself was a bit of an escape room situation. The number I’m looking for to find the truck is on the top, the prompt made it seem like I was looking for a number on the bottom of truck. The lock was hard to open, perhaps because of the cold.
kierstin bKind staff. Easy to find location. Easy to use.
Kirsten UThe lock was really hard to get off, it took a number of minutes to pry it open after entering the correct password.
Amanda VThis was a very affordable and pleasant experience! Thank you!
SHARON GPhone service is horrible. I was at work and got a message from uhaul to call 219-322-2905 for our vehicle pick up location. I called the number and was on hold for 1 hour 15 minutes. During my call, the location was texted to me. Either add more people to answer the phone or just send the pick up location via text or email. 75 minutes is ridiculous. If I wasn’t able to wait on hold that long then what would have happened? Would my needed rental have gone to someone else??? It happened on Wednesday for Thursday pick up. Please make the service better, much better
Michael KGreat service at P&M Auto Repair 👍👍
Andrew SHave all rented equipment in the uhual. And only charge for equipment that was there
Joseph Cnothing
Bobby WThey were closed so hard to evaluate
Jim RBecause my reservation was made 5 days from the date I needed and because I needed the vehicle for 5 days my reservation kept getting cancelled, Maria was very helpful and accommodating to make sure we were able to get the truck we needed when we needed. Will definitely do business with this location again.
Keywest MMaria is awesome to work with !!
RICHARD GNo improvements needed as I can see. Thank You for a great experience The Representative was excellent.
MELVIN WTruck battery died during rental. Location aware of history of battery.
Roderick MFriendly people, quick service, great truck.
Christine KIts great have a hometown place we can rely on. Super friendly and helpful. We'll keep coming back.
LESLIE MNothing. All went well.
STEPHEN VThey were friendly, prompt and professional. Wonderful experience. If I rent from Uhaul again it will be with these people period.
WILLIAM MThe young lady behind the counter was very helpful and friendly. She was very efficient.
DAVID OThis location and the owners gave me great customer service. However Uhaul customer service center was very unprofessional and misleading. I was very confused with the rental process. I couldn’t reach a live person to answer questions.
CHERI WHorrible response time. No clear instructions. Required 2 hours of customer service to fix “a problem on our end” and we lost time with our movers. I will never use uhaul again and I will share my experience with everyone I can.
Alicia BThank you! Everything was great!
Charles DJust continue the same excellent customer service 😁😁
JIMMY TMaria could not have been more helpful and accommodating!! What a wonderful experience this was.
ROBERT EMy experience was great overall will definitely recommend no hassles at all!
ERIC AGreat customer service! Great location! Easiest rental ever :)
DIANE BTreat new customers with Grade A+service that 👀received 😱
MICHAEL PVery kind and explained everything. Would highly recommend.
ANTONIO Gfriendly and efficient!
Peter LLiving in Highland this location was convenient.
Joseph NGreat Experience There I’m recommending Get Your U Haul On With Them 😱😎👍😆
MICHAEL PDolly and Pads were not on the truck.
Clarence CEverything was very easy and Maria was very nice
ROBERT ADid not really work for me cause I rented a truck and trailer combo set and quoted a price. Then they didn't have it at one location for both, okay I picked up from 2 places for no biggie. What sucked it they charged me extra for both. Close to 150 over charged. Not the location fault uhaul...
SCOTT PThere was garbage in the cab, and inside the back was dirty and there were sticky used sucker sticks in the back. The truck itself was good and the ramp was extremely helpful.
Amy OSince the Covid 19 is here with us the interior of any rental should be wiped down inside of cab! That would! be a very good business thanks
CHARLES Zwe rented with the need of a cell phone account to pick up and drop off the truck. We had lots of issues using the system which resulted in us wasting over an hour. I understand it had something to do with the location not being on the GPS system. Hope that is now fixed for the next customers.
Raymond MWhile the contactless check in can be convenient, the link took additional time and had to be reset. I received a truck size smaller than I initially reserved which made it extremely difficult. I also paid the same price for a smaller vehicle. I did not have much choice at the moment because I needed something to move my items as my move in day was set with zero flexibility. Not only was I disappointed with the discrepancy but when we returned the vehicle, with a quarter tank additional in gas.. the returning agent could not compensate us as we barely went over mileage. So instead of using the additional 10 dollars spent on gas to go towards the 1.20 over in mileage. We had to pay the additional. I’m not happy with my experience and I will never use your services. I will recommend another agency to my friends and family as this has been the experience I received from your company. I’ve used your services several times and this by far was the worst. I will not return.
Courtney PService was excellent
Pauline C