Customer did not leave a comment.Kimberley H.
Customer Reviews for Papa's Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott N.
Customer did not leave a comment.David M.
This rental was extremely poor. The girl at Town center Hardware was excellent and very helpful. From there it was a fiasco gone horrible wrong. Town Center had rented all of their 5x8 trailers and lady told me that dispatch would call me with a pickup location. Waited 45 minutes and they never called. Called Town Center again and she called again. This time Josh did call back and told me I could pickup trailer at power zone on Sat. I called to make sure that I could and they told me that they didn't even have a 5x8 and that they weren't even going to be open on Saturday. What if I had waited to check on trailer. What kind of service is this anyway? I called Josh back and he wasn't the least concerned over his mistakes. He then told me I could pick up a 12 x 8 at no extra charge in Salem. I told him I couldn't pull a 12 x 8. He then found me a 5x8 at Papa's hardware. You just cannot imagine the stress and frustration, that all of this caused me. I can only imagine how U-Haul can survive with service like this. Extremely disappointing.Eugene S.
i can not think of a thing that would make it any BETTER ! MIKE KIRBYMichael K.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Norman W.
You really need to fix your gas tank, I spent $30 on two trips with your faulty gas guage, I am very upset! I am going to post this online, I tried to call there two times and waited for someone to answer for longest time to no avail, very bad experience!Anil P.
Good to know there are some nice sales people in this worldChris M.
Maybe only more inventory availability.John P.
I received a gas mileage paper with a gas refill guide/scale and it gave the appropriate amount of gallons I would have to put the the correct amount of gallons in the truck to put it back to what I started with. I was told 3/4 of a tank but it was at half a tank. I didn't really think much about it but when I turned it in, I had to leave and put $25 more in the tank after explaining to the woman in the Dublin drop spot that I put it back to half. She said I would be charged 3 times the normal had price on my debit card if I refused to put it up to 3/4 tank. I should be reimbursed for the extra$25 because I was not lying about this! Moving is extremely expensive and I feel as if I was treated like a liar and I had 2 other people with me that knew I was telling the truth.regina D.
An Old School U Haul location. No one with a cell phone stuck to their nose.Anthony S.
This is my go to Uhaul rental location!MARILYN N.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Newell S.
Customer did not leave a comment.Cameron Ian R.
Customer did not leave a comment.Doug F.
Excellent location. Very easy to work with. Very nice. Equipment in great shape. Good inventory. Nice people. Don't hesitate to use. THANKS!Glen S.
Give more time when renting the largest truck for move time.Thomas B.
The location is open 7 days a week. No problems with the location at all. It's nice to do business with a location that doesn't have a mobile phone stuck to their nose. However U Haul Company has disconnected from a great portion of the market. I just wanted a trailer for a few hours and U haul wants me to go to my mobile phone and accept equipment condition and do a self return wasting my time. A great portion of the market cares nothing about spending hours with a mobile phone stuck to their nose. Lucky for me I rented from a location that attends to the customer on a personal level. U Haul's mobile agenda started three years ago and still doesn't work consistently. I know I was a dealer for 12 years and experienced this mobile evolution first hand. It seems to be the biggest joke ever that isn't a bit funny.Anthony S.
Customer did not leave a comment.michael I.
Customer did not leave a comment.Gary C.
The cab of the truck had food in it that we had to clean up. Dirty in general in the cab.Michael A.
it wasgoodJACK A.
Nothing. The owner of Papa's hardware was responsive, courteous and very helpful. This is the second time I've used this location and I loved it.Robert M.
very helpful and promptDavid S.
IT was the best experience with a Uhaul transaction I've ever had. No issues whatsoever!robert M.
Customer did not leave a comment.wendy G.
Very GoodCHETANKUM P.
Customer did not leave a comment.steven P.
The location doesn't open until 11am on Sundays. U-haul website allowed me to make an appointment at 10am and implied that I could self check-in to obtain the key. This was not the case. The vendor came in - just for me. Which was great. HOWEVER, it was not fair to the vendor. I would have been satisfied to come in at 11am if I'd known.Jack P.
Customer did not leave a comment.Ronald R.
Very friendlyJoseph S.
At the dealer. Inputting info took way too long and cumbersome. Three Tryes entering all info the system to rent the equipment be had. Even had to call to release equipment.justin H.
Customer did not leave a comment.Edward D.
Very nice man!John S.
Customer did not leave a comment.JEFFERY C.
Customer did not leave a comment.Mike I.
Actually not the place I reserved to pickup our Uhaul. They changed my reservation without notifying me. Not sure what they don't understand about the word reservation. Made the start of our move very stressful. When trying to find out what happened I got transferred 8 different time and ended up in the wrong department each time. Thankfully one customer service rep stayed on the line to see where the calls were going wrong and it wasn't just me it happened to her when she tried. I wish I'd gotten her name she was the only one that helped.Beth C.
This location did not originally pull up on my internet search but i refuse to use the only one that did in Woodlawn VA. I had to go off of the uhaul site to find another location, however, as no amount of searching on yours pulled any other location. I think it is biased to promote one of your locations over another and it should be Uhaul policy to advertise all locations in an area equally, not just one. It is also good business to give choices to customers. If i had not found another location, i would have found another trailer provider entirely.kimberly K.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Deana D.
When I reserved the truck, I was led to believe the truck was available in Woodlawn, VA. The night before pickup, I was notified the truck was actually available in Max Meadows, VA. That bait and switch added approximately 40 charged miles, resulting in approximately $48 USD additional. In my view, Uhaul should either reimburse the $48 or reduce the mileage charge from $1.19 to $.79. Otherwise, I'm done with Uhaul, and I will socialize this experience. Contract ID: 23992813. Thank you, Charles Hall (336-312-1622).Charles H.
Customer did not leave a comment.michelle D.
Always room for improvement, but cannot think of any, for this location, at current time. The hardware store owner/Uhaul renter, was very courteous. People like him, they just don't make 'em like him, anymore. Good fella.Garland B.
make sure your dropbox is at least attached to the wall and not just sitting on the ground and can be picked up and walked off with.Ralph C.
Customer did not leave a comment.Vincent T.
Customer did not leave a comment.Richard H.
Great service, the went out of their way to make sure everything was rightCharles T.
Papa's hardware was amazing he gave me a great price and was very friendly I only paid $24.95 for the same thing the u-haul place on market street in Wytheville tried to charge me $95.00 for.alvin W.
Customer did not leave a comment.Charles S.
Excellent service, excellent rental trailer. The trailer was obviously well maintained, youd never know the trailer was over 20 years old, which is what the sticker inside said.John L.
Customer did not leave a comment.Brooks S.
Owner who helped with the truck and loading up my auto transporter was amazing. Very helpful, knowledgeable and friendly. Made a big difference in a huge project. Would recommend this location to anyone.Jennifer B.
Customer did not leave a comment.Jerry L.
They lost my first reservation. Only needed a 10 feet truck. I wanted it one way from wytheville with a drop off point in galax va. Give them what they need and not loose there reservation when it was made a week earlierPaul G.
Customer did not leave a comment.Dianne S.
Customer did not leave a comment.Curtis H.
Customer did not leave a comment.Jr K.
Customer did not leave a comment.Donald M.
Very nice & helpfulStacy P.
Customer did not leave a comment.Andre S.
The person where I picked up the trailer was wonderful to work with. He opened early so I could pick up the trailer. I reserved on line and the hold time was way to long. Need more people to answer phone.Ronald M.
Customer did not leave a comment.gail A.
Customer did not leave a comment.Christi K.
Customer did not leave a comment.Sandra H.
Customer did not leave a comment.ANGELIA S.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.William R.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.HEATHER M.
Customer did not leave a comment.GREGORY H.
Gentleman who helped me was most pleasant !Becky M.
Great service and experience!Phillip P.
Papa's Hardware. Friendly person and extremely helpful on the rental unit. Check in and out went very smoothly.Michael B.
Customer did not leave a comment.Roseanna T.
Nice, small, homey hardware store.Jack P.
Customer did not leave a comment.WALTER T.
It took a very long time for the "attendant" to fill out the form on his laptop. I was charged a fee for insurance that I did not want and was not asked about.Tim E.
Dale was very helpful and knows his equipment well.Valerie M.
Customer did not leave a comment.Daniel S.
This location was great. However, I first tried to rent from Appalachian Towing in Wytheville as it was more convenient but he said he didn't have any auto haulers available but he didn't even ask when I needed itHunter M.
Customer did not leave a comment.Robert L.
Very friendly.peter W.
Guy did a great jobBob S.
Returned on a Sunday. Just put things in drop box which was convenient and then received receipt the next day.Jean M.
Customer did not leave a comment.Peter C.
This gentleman could not have been more helpful. He went above and beyond.gloria S.
Customer did not leave a comment.Shaadi E.
This site was a good 30 minutes away at 70 MPH from my requested pick location. I can understand the reason why we had to go the Ma Meadows but when I indicate the choose for pickup site you should note that the site is only a possible pick up site not the one that will have the unit requested.Daniel C.
The owner of this establishment was excellent. He went out of his way to make sure we were accommodated during our move. Great customer service.stephen L.
Customer did not leave a comment.Edward S.
Dale was very helpful and I would highly recommend him.Valerie M.
Customer did not leave a comment.FRANKLIN P.
I needed a 15Ft Truck and all they had was a 24ft which increased the cost $100.MARK H.
Customer did not leave a comment.kevin C.
I rented a 6x12 trailer and the.place to pick it up wasn't open so we called 800 number and had to travel an hour the opposite way to get one.tom B.
Customer did not leave a comment.MANDI T.
very good serviceMARY C.