Service the engine. Seal driver window so they don't get wet during rain. Fix sliding door so it stays closed without a padlock.
Colleen S
Customer Reviews for Papa's Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best place to rent from. Great customer service!
Joshua MFriendly customer service. Best U-Haul experience ever.
MICHAEL PHe was very nice and helpful
Dennis HThe man running it was nothing but polite, friendly, helpful. I was in a jam. I had rented a truck Penske they took the reservation, not knowing that they no longer do Penske's in that town. I I needed something that day. I told him in my situation. He suggested the perfect size truck. Tell me everything I needed to know.
Christopher WGreat experience. Good equipment
Troy CNothing they did a great job 👏 👍
Zachary SRude charged me more
Leslie MI was told that I would receive $14 credit towards the gas because it was lower than what was required because the person who returned it before me didn't put in gas in it and when I brought it back to pay only $9 was accredited and I was charged $91 for mileage which is wrong because they were charging $1 a mile and it's supposed to be if you do it online which I did and reserved it online it was supposed to be less than $1 a mile and I returned it on the 7th and here it is the 10th and I'm being emailed and text saying that I still owe money
Tijuana BThis place was awesome!!, the reserve location was closed at 9.30AM when I was told to be ther,,,,,got owner on ph.of the I 80 garage he told me it was my problem!!!!,that his business was not open weekends,,,however while I was ther a service tech, came in from road call says if I had made online reservations with them directly that he could have rented to me the trailer I came over 300 miles to pick up.,,, I-81garage terrible!!!! Papa's hardware fantastic!!.
Chris SThey were great my wife picked up the motorcycle trailer and they put it on the truck for her so I could go to work! Great folks PA PA’S Hardware thanks so much
Richard NYour employee was rude and quoted one price over the phone and when we arrived charged another. Totally unacceptable.
TIMOTHY MThe air conditioner did not work! We had to keep the windows down to get fresh cool air!
Jim TOwner was very helpful. Helped hook up trailer and checked lights. Showed everything about trailer , even folding fender.
SHELTON BI could not ask for more :)
Frank TNothing to improve
Jonathan VThis location is 100% doing their job
Jonathan VA gentleman named Dale help us out and was a great man. We made arrangement via the phone and were in a time crunch! Dale helped facilitate the transaction and went above to make this happen! The world needs more people like Dale! He was instrumental in helping us get our sons new race car back to PA!
duane sNothing... Best experience ever!! Highly recommend this location!!!😁
cynthia gDale is personable, knowledgeable, accommodating, and prompt with replys and answers to questions. Top notch.
Edward FDale was my go to guy from first phone call. Knowledgeable, personable, quick to respond.
Edward FExcellent location to rent from with fast, professional service. Very helpful and always available. Will use this location again.
DEBORAHLYNN RSo helpful and professional when checking in and out. I would use Papa’s Hardware again.
GRACEJUELL MWonderful experience with this location. Owner was extremely helpful with my questions and worked with me when I couldn't get the necessary equipment at another location. Look forward to renting from this location again.
Deborah RNice owner who is very helpful
Eddie REverything was great
Mark HThis rental was extremely poor. The girl at Town center Hardware was excellent and very helpful. From there it was a fiasco gone horrible wrong. Town Center had rented all of their 5x8 trailers and lady told me that dispatch would call me with a pickup location. Waited 45 minutes and they never called. Called Town Center again and she called again. This time Josh did call back and told me I could pickup trailer at power zone on Sat. I called to make sure that I could and they told me that they didn't even have a 5x8 and that they weren't even going to be open on Saturday. What if I had waited to check on trailer. What kind of service is this anyway? I called Josh back and he wasn't the least concerned over his mistakes. He then told me I could pick up a 12 x 8 at no extra charge in Salem. I told him I couldn't pull a 12 x 8. He then found me a 5x8 at Papa's hardware. You just cannot imagine the stress and frustration, that all of this caused me. I can only imagine how U-Haul can survive with service like this. Extremely disappointing.
Eugene Si can not think of a thing that would make it any BETTER ! MIKE KIRBY
Michael KYou really need to fix your gas tank, I spent $30 on two trips with your faulty gas guage, I am very upset! I am going to post this online, I tried to call there two times and waited for someone to answer for longest time to no avail, very bad experience!
Anil PGood to know there are some nice sales people in this world
Chris MMaybe only more inventory availability.
John PI received a gas mileage paper with a gas refill guide/scale and it gave the appropriate amount of gallons I would have to put the the correct amount of gallons in the truck to put it back to what I started with. I was told 3/4 of a tank but it was at half a tank. I didn't really think much about it but when I turned it in, I had to leave and put $25 more in the tank after explaining to the woman in the Dublin drop spot that I put it back to half. She said I would be charged 3 times the normal had price on my debit card if I refused to put it up to 3/4 tank. I should be reimbursed for the extra$25 because I was not lying about this! Moving is extremely expensive and I feel as if I was treated like a liar and I had 2 other people with me that knew I was telling the truth.
regina dAn Old School U Haul location. No one with a cell phone stuck to their nose.
Anthony SThis is my go to Uhaul rental location!
MARILYN NExcellent location. Very easy to work with. Very nice. Equipment in great shape. Good inventory. Nice people. Don't hesitate to use. THANKS!
Glen SGive more time when renting the largest truck for move time.
Thomas BThe location is open 7 days a week. No problems with the location at all. It's nice to do business with a location that doesn't have a mobile phone stuck to their nose. However U Haul Company has disconnected from a great portion of the market. I just wanted a trailer for a few hours and U haul wants me to go to my mobile phone and accept equipment condition and do a self return wasting my time. A great portion of the market cares nothing about spending hours with a mobile phone stuck to their nose. Lucky for me I rented from a location that attends to the customer on a personal level. U Haul's mobile agenda started three years ago and still doesn't work consistently. I know I was a dealer for 12 years and experienced this mobile evolution first hand. It seems to be the biggest joke ever that isn't a bit funny.
Anthony SThe cab of the truck had food in it that we had to clean up. Dirty in general in the cab.
Michael Ait wasgood
JACK ANothing. The owner of Papa's hardware was responsive, courteous and very helpful. This is the second time I've used this location and I loved it.
Robert Mvery helpful and prompt
David SIT was the best experience with a Uhaul transaction I've ever had. No issues whatsoever!
robert mVery Good
CHETANKUM PThe location doesn't open until 11am on Sundays. U-haul website allowed me to make an appointment at 10am and implied that I could self check-in to obtain the key. This was not the case. The vendor came in - just for me. Which was great. HOWEVER, it was not fair to the vendor. I would have been satisfied to come in at 11am if I'd known.
Jack PVery friendly
Joseph SAt the dealer. Inputting info took way too long and cumbersome. Three Tryes entering all info the system to rent the equipment be had. Even had to call to release equipment.
justin hVery nice man!
John SActually not the place I reserved to pickup our Uhaul. They changed my reservation without notifying me. Not sure what they don't understand about the word reservation. Made the start of our move very stressful. When trying to find out what happened I got transferred 8 different time and ended up in the wrong department each time. Thankfully one customer service rep stayed on the line to see where the calls were going wrong and it wasn't just me it happened to her when she tried. I wish I'd gotten her name she was the only one that helped.
Beth C