Friendly customer service. Best U-Haul experience ever.
MICHAEL PAUL
Customer Reviews for Papa's Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He was very nice and helpful
Dennis HinesThe man running it was nothing but polite, friendly, helpful. I was in a jam. I had rented a truck Penske they took the reservation, not knowing that they no longer do Penske's in that town. I I needed something that day. I told him in my situation. He suggested the perfect size truck. Tell me everything I needed to know.
Christopher WymerGreat experience. Good equipment
Troy ConradNothing they did a great job 👏 👍
Zachary ShumateRude charged me more
Leslie MarshallI was told that I would receive $14 credit towards the gas because it was lower than what was required because the person who returned it before me didn't put in gas in it and when I brought it back to pay only $9 was accredited and I was charged $91 for mileage which is wrong because they were charging $1 a mile and it's supposed to be if you do it online which I did and reserved it online it was supposed to be less than $1 a mile and I returned it on the 7th and here it is the 10th and I'm being emailed and text saying that I still owe money
Tijuana Burcham-coxThis place was awesome!!, the reserve location was closed at 9.30AM when I was told to be ther,,,,,got owner on ph.of the I 80 garage he told me it was my problem!!!!,that his business was not open weekends,,,however while I was ther a service tech, came in from road call says if I had made online reservations with them directly that he could have rented to me the trailer I came over 300 miles to pick up.,,, I-81garage terrible!!!! Papa's hardware fantastic!!.
Chris SmelserThey were great my wife picked up the motorcycle trailer and they put it on the truck for her so I could go to work! Great folks PA PA’S Hardware thanks so much
Richard NewtonYour employee was rude and quoted one price over the phone and when we arrived charged another. Totally unacceptable.
TIMOTHY MOUNCEThe air conditioner did not work! We had to keep the windows down to get fresh cool air!
Jim TunnellOwner was very helpful. Helped hook up trailer and checked lights. Showed everything about trailer , even folding fender.
SHELTON BASSI could not ask for more :)
Frank TrueNothing to improve
Jonathan VanDyneThis location is 100% doing their job
Jonathan VanDyneA gentleman named Dale help us out and was a great man. We made arrangement via the phone and were in a time crunch! Dale helped facilitate the transaction and went above to make this happen! The world needs more people like Dale! He was instrumental in helping us get our sons new race car back to PA!
duane sheafferNothing... Best experience ever!! Highly recommend this location!!!😁
cynthia greeneDale is personable, knowledgeable, accommodating, and prompt with replys and answers to questions. Top notch.
Edward FitzpatrickDale was my go to guy from first phone call. Knowledgeable, personable, quick to respond.
Edward FitzpatrickExcellent location to rent from with fast, professional service. Very helpful and always available. Will use this location again.
DEBORAHLYNN RYNBERGSo helpful and professional when checking in and out. I would use Papa’s Hardware again.
GRACEJUELL MOOREWonderful experience with this location. Owner was extremely helpful with my questions and worked with me when I couldn't get the necessary equipment at another location. Look forward to renting from this location again.
Deborah RynbergNice owner who is very helpful
Eddie RatliffEverything was great
Mark HarrisThis rental was extremely poor. The girl at Town center Hardware was excellent and very helpful. From there it was a fiasco gone horrible wrong. Town Center had rented all of their 5x8 trailers and lady told me that dispatch would call me with a pickup location. Waited 45 minutes and they never called. Called Town Center again and she called again. This time Josh did call back and told me I could pickup trailer at power zone on Sat. I called to make sure that I could and they told me that they didn't even have a 5x8 and that they weren't even going to be open on Saturday. What if I had waited to check on trailer. What kind of service is this anyway? I called Josh back and he wasn't the least concerned over his mistakes. He then told me I could pick up a 12 x 8 at no extra charge in Salem. I told him I couldn't pull a 12 x 8. He then found me a 5x8 at Papa's hardware. You just cannot imagine the stress and frustration, that all of this caused me. I can only imagine how U-Haul can survive with service like this. Extremely disappointing.
Eugene Smithi can not think of a thing that would make it any BETTER ! MIKE KIRBY
Michael KirbyYou really need to fix your gas tank, I spent $30 on two trips with your faulty gas guage, I am very upset! I am going to post this online, I tried to call there two times and waited for someone to answer for longest time to no avail, very bad experience!
Anil PatelGood to know there are some nice sales people in this world
Chris MattsonMaybe only more inventory availability.
John PatchI received a gas mileage paper with a gas refill guide/scale and it gave the appropriate amount of gallons I would have to put the the correct amount of gallons in the truck to put it back to what I started with. I was told 3/4 of a tank but it was at half a tank. I didn't really think much about it but when I turned it in, I had to leave and put $25 more in the tank after explaining to the woman in the Dublin drop spot that I put it back to half. She said I would be charged 3 times the normal had price on my debit card if I refused to put it up to 3/4 tank. I should be reimbursed for the extra$25 because I was not lying about this! Moving is extremely expensive and I feel as if I was treated like a liar and I had 2 other people with me that knew I was telling the truth.
regina dickinsonAn Old School U Haul location. No one with a cell phone stuck to their nose.
Anthony StokesThis is my go to Uhaul rental location!
MARILYN NICHOLSExcellent location. Very easy to work with. Very nice. Equipment in great shape. Good inventory. Nice people. Don't hesitate to use. THANKS!
Glen StarkGive more time when renting the largest truck for move time.
Thomas BrownThe location is open 7 days a week. No problems with the location at all. It's nice to do business with a location that doesn't have a mobile phone stuck to their nose. However U Haul Company has disconnected from a great portion of the market. I just wanted a trailer for a few hours and U haul wants me to go to my mobile phone and accept equipment condition and do a self return wasting my time. A great portion of the market cares nothing about spending hours with a mobile phone stuck to their nose. Lucky for me I rented from a location that attends to the customer on a personal level. U Haul's mobile agenda started three years ago and still doesn't work consistently. I know I was a dealer for 12 years and experienced this mobile evolution first hand. It seems to be the biggest joke ever that isn't a bit funny.
Anthony StokesThe cab of the truck had food in it that we had to clean up. Dirty in general in the cab.
Michael Amstutzit wasgood
JACK ARMESNothing. The owner of Papa's hardware was responsive, courteous and very helpful. This is the second time I've used this location and I loved it.
Robert McPhersonvery helpful and prompt
David SmithIT was the best experience with a Uhaul transaction I've ever had. No issues whatsoever!
robert mcphersonVery Good
CHETANKUM PATELThe location doesn't open until 11am on Sundays. U-haul website allowed me to make an appointment at 10am and implied that I could self check-in to obtain the key. This was not the case. The vendor came in - just for me. Which was great. HOWEVER, it was not fair to the vendor. I would have been satisfied to come in at 11am if I'd known.
Jack PhillipsVery friendly
Joseph StocktonAt the dealer. Inputting info took way too long and cumbersome. Three Tryes entering all info the system to rent the equipment be had. Even had to call to release equipment.
justin handyVery nice man!
John SweetActually not the place I reserved to pickup our Uhaul. They changed my reservation without notifying me. Not sure what they don't understand about the word reservation. Made the start of our move very stressful. When trying to find out what happened I got transferred 8 different time and ended up in the wrong department each time. Thankfully one customer service rep stayed on the line to see where the calls were going wrong and it wasn't just me it happened to her when she tried. I wish I'd gotten her name she was the only one that helped.
Beth CappsThis location did not originally pull up on my internet search but i refuse to use the only one that did in Woodlawn VA. I had to go off of the uhaul site to find another location, however, as no amount of searching on yours pulled any other location. I think it is biased to promote one of your locations over another and it should be Uhaul policy to advertise all locations in an area equally, not just one. It is also good business to give choices to customers. If i had not found another location, i would have found another trailer provider entirely.
kimberly keaton