Customer Reviews for Paper Party House

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Paper Party House

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Dan H. on

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Robert M. on

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Victoria P. on

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There is some VERY misleading information on the website. The locations are given NO authority to help your customers with issues and your central office is hard to reach. I had an extremely frustrating experience renting a truck and it caused me and the people who helped me move a lot of inconvenience. Plus, it cost me more of my hard earned money and valuable time than it should have. The location was polite and helpful but UHaul as a company really let me down.

ROBERT K. on

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Francis H. on

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I picked up the trailer on Saturday morning. when the attendant showed me the trailer he just stood by while I had to hook it up myself. I also had to instruct him to stand in the back and verify the lights were functional. Not a fault of the location per se but I had to very harrowing instances where the trailer became detached from my hitch. On the second occasion I was in the middle of a major bridge and was fortunate to be able to get both my vehicle and the trailer into the breakdown lane. This time when the trailer came off it totally ripped the drawbar off of my hitch. I found the nearest U-Haul site who suggested I bring the trailer to them to check out. I bought a new drawbar and limped the trailer to them where they told me the coupler on the trailer was totally worn out. They replaced the coupler and I had no further problems but every little bump in the road was a cause for anxiety. Not a pleasant experience at all. I will be seeking reimbursement for the trailer rental and the new drawbar I had to purchase.

sarang k. on

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jerry w. on

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Edward B. on

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James P. on

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Truck was dirty... Gum and gum wrappers in cab and dirt in truck bed.. Very strong smoke smell.

Terry M. on

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Clerk did not really know much about tow/haullight.Windshield wiper driver side needs replacing. They forgot my pkg of furn cover. Though a few problems I would rent again from them.They were very polite and I think clerk was just not familiar with tow/haul. NOT UNHAPPY

Randi J. on

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Make it clear that you have to return the uhaul where you got it. I got charged an extra 35 cause I couldn't return it in auburn. Ridiculous.

John R. on

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The staff were rather pleasant and helpful. They were able to get us all squared away and on the road quickly and efficiently. We took the truck to and from Franklin Mass which all around is a 300+ mile trip with no issues. Prices are very reasonable and it cost us a lot less than if we had done a one way rental from Franklin. We will deffinitely be going back here when we need another truck. Thank you! :)

Gabriel S. on

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Mark E. on

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How about not charging $16 for 4 gallons of gas when the truck only went 11 miles AND I put a gallon of gas in before returning?!

CATHERINE C. on

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keep account info on file

Gerald L. on

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computer was down, but clerk was super fast and efficient!

maryssa a. on

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