Customer Reviews for Park Hills Self Storage
(U-Haul Neighborhood Dealer)

620 reviews

1430 Dixie Hwy   Park Hills, KY 41011

(859) 757-0148

Location Hours

  • Mon: 9 am - 5 pm
  • Tue-Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/3/2021: Closed
  • 8/7/2021: Closed

Services at this Location:

Contact Us

(859) 757-0148

1430 Dixie Hwy
Park Hills, KY 41011

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue-Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/3/2021: Closed
  • 8/7/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Shooby H. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
3.0

Customer did not leave a comment.

JASON P. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

Check out was easy and quick. Friendly people.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

jessica G. 
Rating:
4.0

Customer did not leave a comment.

Diana H. 
Rating:
3.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

Customer did not leave a comment.

Aneurys D. 
Rating:
5.0

Customer did not leave a comment.

Jerome R. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
2.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Neal W. 
Rating:
1.0

The lady working the front desk was so friendly, but the place was a dump.

Christopher S. 
Rating:
5.0

John was great! No problems

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Natalee M. 
Rating:
3.0

Customer did not leave a comment.

Jon W. 
Rating:
3.0

Customer did not leave a comment.

ronni M. 
Rating:
5.0

Customer did not leave a comment.

Moussa H. 
Rating:
5.0

Nothing keep up the good work

Jerome P. 
Rating:
5.0

Let people know ahead of time about the requirements for returning equipment after hours. Also I couldn't see the odometer as there as an oil change msg which had it blocked. I couldn't have taken a photo of it had I know that I needed to.

paul P. 
Rating:
5.0

Customer did not leave a comment.

Jayne B. 
Rating:
5.0

Customer did not leave a comment.

Jayesh P. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

The attendant who assisted was friendly and very helpful.

Bradley H. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Dawn was absolutely amazing. She made the whole experience easy and stress free and was a great communicator. I will recommend this location to anyone needing a Uhaul.

Alexa H. 
Rating:
5.0

Was the return location. Returned truck and left keys in dropbox.

ANGELA F. 
Rating:
5.0

Customer did not leave a comment.

Jonah W. 
Rating:
5.0

Convienent

Steven T. 
Rating:
3.0

Customer did not leave a comment.

Emily A. 
Rating:
4.0

Nothing, were very nice and got me on my way.

dale A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
3.0

Office said the vehicle was clean however it had a foul smell and we were charged for the cleaning when we said it was dirty when we dropped it off

Meynard S. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
3.0

Customer did not leave a comment.

anthony D. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Donna does a great job. She helped me out!

Nicholas B. 
Rating:
5.0

Very nice and understand personal. Will rent from them again

Trace D. 
Rating:
5.0

Double check cleanliness of the vehicle. The inside and back of truck was dirty. But overall, great service.

betty J. 
Rating:
3.0

Everything went smoothly. That particular truck could use some new windshield wipers

James M. 
Rating:
5.0

Customer did not leave a comment.

Selena G. 
Rating:
4.0

Customer did not leave a comment.

JOANNE H. 
Rating:
5.0

Very professional and caring staff. Will be using this excact location over the next few weeks to prepare for a long distance move.

Jacqueline R. 
Rating:
5.0

Customer did not leave a comment.

Karla A. 
Rating:
3.0

Don't require the customer to use their password to EXIT the property. All is needed is a motion sensor on the inside that automatically opens when someone trips the sensor

Natasha H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

No improvements! Everything was great.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Nothing to improve. . This is Very convenient to Covington. Clean but welcoming. Manager patiently answered all questions & explained all details. Longer hours might have helped some but she was there when we needed her.

cornelia R. 
Rating:
5.0

The lady was friendly and helpful. I don't know anything that could be done to improve this location.

Billy S. 
Rating:
5.0

Nice people, helped with hooking the trailer

Aron K. 
Rating:
5.0

Mangment is great... She actually care about the custmers... 10$$.. wont rent at any other location

james M. 
Rating:
5.0

Great customer service and very simple rental and return process. Would recommend this location! Thanks for being customer first!

Eugene K. 
Rating:
5.0

Great experience! The woman that helped me get checked in was very nice.

Zachary M. 
Rating:
5.0

Very nice clean place easey access i will make this my rental place from now on

tina S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Nothing. Excellent service.

Robert H. 
Rating:
5.0

Very nice staff

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
2.0

I did not get my furniture pads that I was charged for and the whole driver side seat and steering wheel were sticky. Ruined my clothes.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

micheal J. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Rob K. 
Rating:
5.0

Always Friendly, professional customer service! Thank you!!

Anastasia C. 
Rating:
1.0

This location is basically a dirty storage unit. The woman who assisted me was not very interested in customer service. I picked the same location for pick up and drop off and was originally told I could do it. The night before, I received a text that I would not be able to park there because there wouldn't be space. There was nothing but space, the entire lot was empty. My move ended up being so much more complicated because of this uhaul experience.

Taylor N. 
Rating:
2.0

The parking lot is full of craters/potholes. The office is old and dirty looking. It was quick and easy. The woman checking me in and out was nice. I didn't have to touch anything but the doorknob coming and going would like to see more sanitizing of doorknobs and trucks. Clean the steering wheel and door handles and maybe leave a check list that it was completed.

Renee N. 
Rating:
4.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
4.0

Probably nothing can be done but the truck smelled like cigarettes really bad. The staff was helpful and provided quick service.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Stuart H. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
3.0

Customer did not leave a comment.

Todd B. 
Rating:
3.0

The location is very difficult to get in/out of especially with a trailer. The staff was extremely helpful and with out them I probably would have gotten into an accident due to the location. In the future if I have to drop a rental in the KY area I will select a different location.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Cheryl S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH D. 
Rating:
3.0

The overall experience was very good. The staff was friendly and the check-out/in process was very simple and quick.

Gregory B. 
Rating:
2.0

Attendant was not wearing a mask inside. Attendant insinuated the uhauls were not disinfected between reservations even though covid was present in our community. Attendant did not seem to respect 6 foot social distancing guidelines. U-haul smelled like an animal had been in it before the reservation.

Bernard L. 
Rating:
5.0

Customer did not leave a comment.

Stuart H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

I arrive just as the sun was setting. The parking lot is too dark for nightfall and there is one massive lot hole in the lot.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Racheal M. 
Rating:
5.0

First time using a u-haul and moving and had an excellent experience. Pick up and drop up were super easy. Truck was easy to drive and was able to haul all my needs.

Katelyn A. 
Rating:
1.0

When I made my reservation, I was supposed to drop off downtown Cincinnati, instead I had to drive to Park Hills, KY, costing me approximately 13 minutes additional drive time! Overall, my experience was NOT good.

Brent J. 
Rating:
3.0

Customer did not leave a comment.

LYLE T. 
Rating:
3.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Stuart H. 
Rating:
2.0

Scary poorly lit renovated motel.

Grant L. 
No reviews have been submitted for this location.

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