Customer Reviews for Park N Pump Circle C

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Park N Pump Circle C

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troy P. on

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Customer did not leave a comment.

BARCLAY P. on

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Uhaul dealer not personable; thank goodness the national people were nice to deal with

Pamela Y. on

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Roger F. on

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When I returned the equipment between 5 and 5:30 pm, neither of the 2 store clerks were familiar with any U-haul check-in procedures, what paperwork was needed, what receipts I needed, or the like.

Melinda K. on

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The clerk working in the store and the uhaul rental guy, were both beyond rude. When I got to the store and requested a dolly, the store clerk complained that she would have to log onto uhaul.com and that she didn't have time. I asked for a trailer instead and the clerk said the Uhaul guy was at lunch and couldn't help me. I asked if she could call him and the clerk said he doesn't do anything on lunch which was fine, I understand that. It was how rude she was in delivering this news that I had an issue with. I waited 15 minutes and went back to the counter to ask if the guy was back yet and all the clerk did was shrug her shoulder and point to the side...I had to assume she meant the guy standing behind her. In speaking to the uhaul guy, his questions about the rental and my information was unspecific and when I asked what he meant, he rolled his eyes before repeating his question. After getting the contract I asked which trailer, he said he didn't know, it was either the one in the front lot or the one in the back lot across the parking lot from the store. I work in customer service, I don't believe the customer is always right, but in this case I the customer was right, and the two clerks absolutely need to take a class in customer service or maybe not work in a customer service position. On a positive note, I do like your app to upload pre-trip photos, and the after hours app to return the equipment and photo uploads for return.

Randy D. on

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Brant H. on

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They had no blankets like we requested. We had to drive 30 miles out of the way to pick up a closets uhaul.

Coleen P. on

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Duztin S. on

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Ron S. on

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BOYD J. on

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The equipment was in excellent condition. Had a very positive experience.

Tracy P. on

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Russ, the manager was very good. I'm not had good luck in the past with Uhaul due to Uhauls policies. Very skeptical about using them again, and the experience started out very bad. My reserved truck WAS NOT ready, ended up waiting for several hours only to be told the truck would not be available. I vented to Russ, taking out the frustration on him. He patiently listened, and ultimately worked out a solution for me getting me on my way. RUSS made the experience, not UHaul.

Les B. on

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Very friendly,efficient and helpful. Will use this location again. Thank you.

STEVEN J. on

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Location's software would not allow my full-size truck to pull a 6x12 trailer. The rental had to be done by customer service. I also noted that of the three available trailers, the other two needed repair.

Melissa C. on

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Leon R. on

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Clair B. on

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Uhaul was terrible to work with! I reserved online for 171 miles and 2 days. I even chose their preferred drop off location in order to save money, even though it was farther and more of a hassle. When picking up the rental they charged us the higher price and only gave us 1 day and 111 miles, not even enough to drive to the drop off location, let alone perform our move. We called and thought we had it all resolved after they got online and saw exactly the numbers I was claiming I made the reservation for. Then when we dropped off the truck they charged us, again, for the extra day and extra miles (that were all included in my original contract). I called customer service again and got a very rude girl who was very condescending and did nothing to help me even though they obviously charged me different than my original contract. She gave me a number and said I could call my bank and give them the number and they would take the charge off my card but that has to come actually from Uhaul, not me. I will never be using Uhaul again for anything. This has been totally ridiculous and they way they handled it was very disrespectful to me and very dishonest to what they advertised online.

JOHN F. on

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Michael P. on

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reed N. on

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AM radio did not work, other than that service was fine.

Robert C. on

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Both locations had very helpful and informed staff.

steven J. on

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I needed help unloading the car. At first he wanted to call a mecanic, whom I would have to pay, to unload. I refused and said I would rather drive some 50 miles to a U-Haul center and get help there. He finally assisted me unloading the car. The underneath safety chains are almost impossible to use on small cars. He also refused to give me the credit I was promised for turning in the trailer a day early. I had paid for 4 extra days. the actual tow was great.

devin S. on

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Jared H. on

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Trailer was extremely dirty! If I had not of cleaned out the inside, all of my belongings would’ve had grease and dirt on them.

Brad T. on

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COLIN A. on

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The truck, although fairly new, did not drive smoothly. Front wheels seemed out of balance, in fact right front was actually an inner rear from a dually setup. The truck was clean. The service I received was very good. Friendly and professional.

Kelly H. on

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SCOTT J. on

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Fast and friendly. It was a good experience.

Rosemarie R. on

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Both associates where soo easy to work with. They are the best in these days of rudeness!! A real pleasure!!!

Lee W. on

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Customer did not leave a comment.