The screwed me on the gas. They said return it with half a tank, it was at half a tank when I dropped it off and they still charged me $18 for fuel. Didn't seem right but what can you do.
Kirk P
Customer Reviews for Parker Feed & Western Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I bought the insurance but when I needed it they denied my claim and wouldn't even talk about it. They just dismissed it out of hand.
Kirk PCharged us a $200 damage fee without any explanation of what the charge was for. Should we assume they are making extra money by trying to slip in an extra charge? We had FULL insurance and did NO damage to the truck. Ryder or budget will get our future business
Craig SOne of the best Uhaul facilities I have ever used. Very professional and helpful!
CLARK HVery Professional and helpful staff. My go to Uhaul place in Parker Colorado
Troy GStaff are knowledgeable and friendly.
Douglas DGreat customer service! Very professional and helpful!
Chase TIt would have been nice to know ahead of time that I was doing 24/7 check in. to arrive at 7am for an out of state move and learn this was a bit stressful. Not to mention the fact that I reserved a 26' truck to find out. "A reservation doesn't mean we have that size available, you will learn that 48 hrs before your reservation date.." So I was told I could pick up a 26, 2.5 hrs from my house or get a 20' near me. A reservation should mean just that, I reserve a 26', I should get a 26'
Rex RThe attendant outside was awesome and friendly. He had a great vibe
Francisco MI went in everyone was very kind but they said oh you can go and I never got a receipt but checked my credit card and they charged 102.00 for a cargo van that I had for a total of 2 hours when it’s 20 dollars to rent and bam no reciept and got hit with the bill
Dawn TThe pick up and drop off may have been the easiest transaction I've ever had. A welcome experience in today's age
Ryan MMy tail lights and blinker were broken and nearly caused an accident.
audrey sThe staff at this location were so kind and helpful. They took my stressful day and made me feel I can do this !! Even the customers were amazing . I would like to thank them all so very much and I would like to thank my anonymous person who paid for my rental . Hands down best customer service I received in a long time.
Brenda MUHaul's system was down so we could not rent our truck as scheduled. Had to come back three hours later. There should be a way to manually move forward when the system is down.
Andrea JNothing everything went well and customer service was great
William WParker Feed employee was very helpful!
Lewis ISuch an extensive pick up process. We were waiting for 45 minutes while the pickup was"approved". Maybe the alternate contact verification can be done prior to the pickup time so it doesn't have to be done in real time. It put us behind on our moving time. Also it didn't tell us the exact location to pick up the truck until it was approved so we had to figure out how to get to the back of the building
Amy SIt took better than 30 minutes to go through the myriad of steps on the app….it was a pain. Sitting in the cold in your car trying to type everything on a cell phone. Home Depot or Lowe’s will probably get my business the next time I need a vehicle to haul something.
Sherry Bwhen I pickup the trailer, it was absolutely filthy! The trailer functioned fine but I was disappointed on how dirty ( inside and out) it was.
Kevin CRich in Parker Co, went way above and beyond!! He met me early at the pick up spot so that I could get on the the road in front of a severe winter storm! It was much appreciated THANK YOU Rich!
Jence AEveryone was friendly and knowledgeable at this location. I will definitely come back for future rentals.
Michael VVery fast and even unhooked the trailer up for me. In and out in less than 5 minutes.
Derek AMatt and Tom were very helpful with the return process. I explained the problems I had with the truck, and they suggested I contact U-Haul directly and let them know of these issues firsthand.
george tNothing, everything was smooth and easy
Caroline MNo one focus on customer satisfaction
Brett RI wasn't a huge fan of the location due to space constraints. Otherwise, the area and location was clean. Employees were friendly.
BRYAN WGreat people and great location
Samuel HOverall good experience and great customer service. Didn't like that u-haul doesn't grant a credit for over filling with gas, but difficult to estimate these things on long distance move.
Samuel HTom and his team were helpful, knowledgeable and friendly
Scott JThe cab was extremely dirty with pet hair, candy wrappers and dry liquids.
Oscar JThere are hidden fees that aren’t discussed and I ended up paying about $10 more than my bill should have been.
Patrice BNothing i that i can think of really they were very accomodating. i needed a bit more time with the truck to get my things moved out . And YouTube, they're not being any reservations right after me. At that time they were able to accommodate giving me the extra time. I needed to get the stuff moved out of the truck before I returned it and there was no issue. All I had to do is call an ask. And they helped me out. So they're very good at customer service for sure. I'll be renting again from them anytime. In the future that I need to rent for you. Hall, they will be the ones that I call.
Katrina AVery friendly and helpful. Very easy to talk and work with. Very friendly.
David LI dropped off the trailer on a Sunday and the facility was not open. When I called the number on my paperwork, the phone rang, then went to a fax. I am a widowed, single, 70 year old woman and couldn't get the ball off my car. I had to walk to the car wash next to the facility and to find a very nice gentleman who had a jack to disconnect the trailer. We had also gotten 7 inches of snow so it was very cold trying to find help. But the following day, I called to make sure they recieved the trailer and they said they had. He was a very nice person.
Nancy BI was charged for entire day just for returning 30 mins late
Sivasankar NStaff is super friendly and helpful! Smooth process :)
April BEveryone at this store was very friendly and helpful. I have rented trucks at a few U-Haul locations and by far I had the best customer experience at this store.
Diptiman MThe inside cabin had drink stains and was not very clean. It did not smell very nice.
Emma KEveryone was nice and welcoming. The only thing I didnt like was that I called and asked how much would it be to keep the truck for a few more hours and I was told I can return it at 3pm instead of 7am with no extra charge. I was charged for another day.
OSCAR JGreat friendly people at this rental location.
Andrew vThe cab of this truck was not clean. A previous customer had clearly spilled their soda, and there was sticky residue in the cupholders and down the front of the center panel. They had also left a tennis ball under the seat, which came out and went under my feet while I was driving, and it could have resulted in an bad accident. Also, the previous customer had also carried dirt or rock in the back of the truck, and it was not swept out completely. I had to use a blower to clean it out before I could put my goods in there.
Craig NExcellent customer service!!
Christopher MWe never got to speak to anyone because the location was closed during hours that were posted for them to be open.
Reshawn LThe people helping me were grumpy, complained about the Uhaul app the entire time I was checking out and in my trailer, and they left me standing for 45 minutes in an otherwise empty store before helping me. I really don't understand why they are part of the Uhaul team if they dislike it so much.
Kristina RThe truck was ok. Not as clean or nice as the ones off of airport road in Aurora, but got the job done. Picking up took more than 40 minutes and required a call to customer service because nobody was responding to the chat and for some reason it said they needed to call a reference to confirm I am who I say I am. I haven't ever had to jump through so many hoops and it got us off to a late start, but the location was convenient for what we needed.
Mke LI got charged overall more than discussed. No communication between corp and local. Vehicle wasn't checked in for 6 hours...leading to additional charges and stress, calls from corp saying I missed deadline, extending my rental (that was returned 6 hours earlier) then getting punished by branch for complaining. This could take weeks to sort out. The problem is this type of credit card fraud etc is becoming more common. Corp should not be able to charge a card from the local branch when they haven't a clue what's going on...zero clue. Incompetence and theft.
Sean DThe absolute best Uhaul rental experience is at Parker Feed. This store is staffed by people who care about doing a good job. Don’t go anywhere else unless you enjoy dirty trucks, and being charged for a dolly and pads you paid for but were never placed in the truck, etc like the Uhaul dealer on Apache, while being unable to speak with staff because they left early and locked the door. Choose Parker Feed and you will not be disappointed.
Chris BThis site and the owner/operator is great!! NOT SITE RELATED, UHAUL RELATED: The Uhaul app is TERRIBLE!! Use the website if you don't want to waste an hour from app crashes, unloadable pages, and restarts due to timeouts.
Stephen BClean the vehicles, fill up gas tanks, and test vehicles prior to reservations. The vehicle I got was not the most safe to drive. Extremely dissatisfied
Christopher BThe steps of the check-in / check-out process need some work. My guess is that you know this and don’t mind the customer spending an extra 25-30 minutes ‘on the clock’ actually getting into the rental, but just in case you care…..
Ryan DTeam was very nice and efficient, i interacted with everyone there. 2 guys outside were very nice and fast, team inside guy and girl were both very cool!
Michael JEverything that was discussed was ready for us at 10:00 am as we were told it would be.
Leonard B