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Samuel V
Customer Reviews for Parker Truck Auto & Wrecker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman behind the counter didn't know the system at all, couldn't spell and had bad eye sight. Charged me for 4 days when I requested 2. Loose lug nuts, low air pressures and no running lights.
BRYAN CAmazing service Would definitely return
Bernard GVery small lot crowded with various cars. I guess it was also a used car lot. The man that checked me in was polite though
Steve BThis place is always a problem. Last time my rental was late coming in by over an hour. This time I was over charged. I returned on a Sunday, wast told it was closed. No cameras to record incoming rentals. I'll find another place to do my rental.
Tyrone RTrailer was good
patrick bGreat customer service always nice
sabrina sSlow on showing trailer was delivered and checked in
Wayne ENothing! Smooth transition!!
Richard BN/A
Jerry NVery confusing. You don't know what business is operating there. No sign for U-Haul out front, drove by two times
Billy CThe Uhaul rep was very patient and curteous. Will use the location if I have to do it again
LARRY BThis location has nothing to improve on. Customer service top notch plus. When I need a box truck or van again in Conway I will definitely use this location. Patrick is awesome
Joseph MIt wasn't the pick yp location as much as it was the rep that help me find the unit if there were more people like thar fellow this would be a better world to live in 10 stars to him you should give him a big arabiy
Tony DAgents were very friendly and helpful.
Elizabeth KTruck was at a friend of the owners when I arrived for my reservation (I traveled 45 min to this location to pick it up )He asked me to come back in an hour I explained I couldn’t. He said he had to help unload a washer and dryer off of it before he could bring it back to me . When he returned the overhead door was open. I closed it and it was hard to close . I then went to check the lights on the car dolly and the drivers side lights were out. Wires were cut(I have pictures) I asked if he had another car dolly and he said he did not . I asked if he could fix the lights and he said he could not. I asked to borrow wire strippers and o fixed the lamps to be safe for the long ride. I finally made it back to load up and the door opened very hard . I loaded it and when I went to close the door the cables were all unraveling and I could not close the door . I called rd side and they came 3 hours later and it was fixed .
daniel wNothing needs to be done.
nitrea mEveryone be on time..
RONALD PVery small drop off tight tight fit... however I got the uhaul off road on their property and left it for them to move Because once I pulled in there was no maneuvering the u-haul around on the lot... they We're OK with that and helpful however If I had to drop that u-haul off after hours That would have been very difficult but the people were very friendly ther
ROBIN POver crowded junk yard. But attend was friendly and nice
Rudolph HTruck was filthy. Only had half tank of gas. The cab smelled of beer and wet dog. The back of the truck was also filthy had dirt debris and broken glass. Had to clean it inside and out. I got rerouted 3 times including the day of pick up. The worst experience ever
Angela HClean the truck. Clean the windows have washer fluid to clean the outside windows sweep up the glass and debris on the back of the truck let a person that’s renting the truck know that it leaks. I lost 3 boxes of personal belongings because of the leakage. This truck smelled of beer and wet dog. I had to clean the inside of truck and sweep up the glass and debris before I could use it. Worst experience ever.
ANGELA HWe had a few issues with the truck leaking gas and the guy was able to Resolve the problem by putting us in a diff truck with no problems.he also did a switched out a car hauler for us very professional.
Paul BHave a certain space for Uhauls so there is no risk of the uhaul getting stuck.
LORAI AThis was the last time I will ever use your u haul it was the absolutely worst experience ever ,we have used y’all all my family and friends all my life and I have never been so disgusted in my life first of all I have never been charged for mileage and I asked for a dolly did not get one and I made my reservation on line to make it go easy but when I arrived they didn’t even have me so I had to to do it all again in the office and I had to keep the truck another day cause no body was open and I wanted to make sure I turned it in person since nothing else had worked like it was supposed to on line so what usually cost me 50 dollars was a 200 dollars and more but I Will NEVER USE YOUR UHAUL BUSINESS AGAIN NEVER
Margaret Sthe truck I reserved was not available because the previous renter had not returned it. BUT Patrick at this location was extremely helpful and got me into the next available truck in no time. He was so helpful and kind. I will be using this location again for other car needs as this is a car servicing center
Mary WThis was the worst customer service I’ve ever experienced. The manager or whoever the gentleman there was had a horrible attitude. Very nonchalant about making sure the safety of the tow I rented was in place. The staff was not concerned about anything . Zero stars if I could .
Shanna SWhen I picked up the truck before business hours, the truck was located in a very tight spot on the side of the business. The business is a auto wrecker and the Uhaul truck was amongst the wrecked cars. I am glad my friend stuck around who could assist me to navigate out of where the truck was parked. When reserved the truck I needed to have furniture pads to help with my move. When I picked up the truck there were no furniture pads anywhere.
Paula TThe gentlemen did not communicate with us about what was going on. We wanted to know final charges and get some sort of confirmation that it was dropped off. He said he would send and email and we never did. I’m not very happy with my last day rental. I would not ever go back to either uhaul facility we went to this week and I would never refer friends or family.
robert fDrop off was super easy and fantastic.
Elaine RIt’s fine.
Timothy OCheck in the item returned when it is returned. Don't make the customer chase you for 3 days!!!
Matthew MParking lot was very full
Michael CMy experience was great
patrick bThe gentleman from Africa was so nice and helpful. God bless him
Gene MVery busy so lot was tight
Alan LThis location billed us for a 2 day rental when we returned our car hauler trailer on 7/19/19 at 8 pm the same day we rented it. We had a contract for a 24 hr rental and we had the trailer less than 12 hrs yet we were billed for 2 days. We parked the trailer right in front of the building in view of the camera so even if the tow company was closed on 7/20/19 for some reason they had proof the trailer was dropped off on time.
Samuel SExceptional customer service!
LESLIE CEverything fine. Truck & trailer hooked up, ready to go
Donald DNo smoking in the trucks. It’s disgusting to get in to an ashtray full of buts.
LINDA MPatrick is a very kind human would use this location again
FARRO ANowhere to drop off the trailer. The person working was no help when I was trying to back up the trailer. There were non running vehicles in the way. I would never use this place again.
Dewey LThe drop off location stated that there was sand in the truck at the time of drop off. I did not check the truck when I picked it up for cleanliness. I did load on concrete as well as unload on concrete so I did not bring the sand. I told the drop off location that it must have been in the truck when I rented it. They stated that they would take it up with the pick up location. I would recommend that a walk through/check be done on each truck prior to rental to avoid this in the future. I thank you for your time, Gary Blanchard
deana bThe drop off had no appropriate parking for the equipment as it was filled with cars. The guy could not access the Uhaul website or give me a receipt of my payment. They rented to equipment out before they checked me out. I would not recommend this location to anyone.
Donna RI got overcharged it was supposed to be 67, and output was 107+20 and fuel do fuel gauge was wrong I'm a fashion mechanic I only want 24 miles
NICELY JNice and professional dealer
Edward S