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james h
Customer Reviews for Parkview Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I deal with Parkview on a regular basis and have had zero failure from previous experiences. Unlike pickup location, lots of boxes, packing material, pads, dollies, tie-downs, tape and everything you could need for a U-Haul move.
Eric RThe only thing is I had to drive 100 miles out of my way to pick up
Tim MThe location I delivered my uhaul to was the worst. They were unfriendly, I cleaned the uhaul and I still got charged a cleaning fee. I delivered the uhaul on the day I was supposed to and I was still charged an extra day fee. I am highly not satisfied with this
Sandy-Elizabeth DShould have waited till the next morning to take trailer back. Had a hard time, getting the trailer unhooked.
Shayla Fyou ok
resuigo cGreat service and trailer worked perfect for the job I had to do.
Ruben RGreat service 😊
Maria NNo improvement needed
Melissa WGROUCH TOO BUSY TO HELP
Robert GYou need an agent who gives a damn - doesn’t communicate with costumers well and when he does he’s cranky and irritable . He was an ass hole and for me that makes u-haul look the same !! I’ve been leasing u-haul for 40 years - I have received no statement as to charges to my card !!!! I’ll never use or recommend that anyone use u-haul again - I’m going to encourage people to use your competition every chance I get !!
rANDAL NThe guy working was a complete asshole! I unhooked and dropped off the trailer and out of courtesy I went into the office to inform him. The first thing he said was “I wish you would have come in first so I could tell you where to park it!”. Then after I apologized and offered to my help to relocate it he responded “no it’s too late, I’ll just check it in!”. As we we walked out, he opened the door aggressively while staring at me in a very threatening way. I will never use this location again!!!
Frankie DI changed the pickup time to 1 hour earlier but the person was unaware of the change. The person was rude about my arrival earlier than he expected, and I had to wait 30 min to get the cargo trailer. Customer service is key to a good business. I'm not so upset about the wait, but the way I was greeted was less than professional. As this was the only U-Haul vendor in the area, and only 1 person working, there was no choice but to use this location for my business.
Jeanie HI had to drive 54 miles from Oklahoma to Texas to pick up the truck… it was very new and clean…I was told I would be given an extra mileage allowance for the added distance. We loaded and drove to our destination, unloaded and returned the truck around 3 in the afternoon 18 hours before due time and then was charged for a 2 mile X $1.00 per mile plus tax overage. Unreal!
William KRepresentative was rude and informed me he would be atleast 45 minutes while servicing another customer vehicle. I informed him I was going to run to the parts store for a hitch adapter got back as he was finishing her car and he proceeded to service 3 other individuals before renting my equipment to me
Calep YI think staff should be more polite with the client and more when renting towing equipment. They just give you the equipment and if you ask for support they say we send you’ll instructions by mail. Being Uhaul a such a big company their staff should not engage your car or loaded it but should at the end after you finish they should supervise that its secure if you ask. Safety should be their priority. Probable I felt like this because it was my first time I used a towing equipment but I really think theres more people being their first time and when ask for support, we send you by email the instructions is not enough thinking of the risk it could be for having a car prepared to be towed correctly.
Edgar ZThe gentleman working at this location was very knowledgeable as well as thorough and efficient. I was very pleased with my experience. I wish all of your locations could offer such great service and verity.
derek cVery friendly proprietor
Jesse AThe guy was beyond rude. Brought the truck up and parked it in the middle of the street, walked off and said bye. My card was over charged $106.
Rodney DThe equipment was late arriving so we experienced a 30 minute delay but, that wasn’t the service centers fault and they were very apologetic.
William KWe had great service from the Parkview Chevron. The Truck we rented worked exceptionally well. We very impressed with service, price and equipment. This was our first Uhaul rental. We had a great experience. Thanks 😊
rodney aI had to drive 120 miles to pick up the truck day before the move. If I didn't do this, I had to cancel my move and it would have cost me thousands of dollars. I was not happy with how U-Haul scheduled the pick up.
Chong OWhen you say 24hr rental it needs to be 24 hrs. We rented by 8:40 am ish and had to have in perryton by 8:00 am. 40 minutes is a lot of time when moving..
James GWhen I called up there the man was very rude. Then, I was charged another 60 dollars at drop off.
Josiah NFriendly customer service.
Brittney HExcellent on time attention to scheduled pickup. Everything checked and details covered before departure.
Lanny JNothing
javier sSomewhat hard to find where to park, but once we found the back side of the building it was easy.
Draylen DGuy that worked there just motioned me where it needed to be parked and never spoke one word. When I ask if I needed to sign any paperwork he only shook his head no.He was a real lazy worker I thought!
Larry SWe were so well taken care of. The equipment was great.
Brad MWas all good
Dawn FThis guy was great Very helpful and knowledgeable
Brian WVery prompt service
Robin ORepresentative was quick and efficient!
Mistie HVery simple and fast return.
Justin HNice man always helpful
MICHAEL BThey told me they were charging me 40 cents a mile and they charged me 68 And brought the truck 5 minutes late and charged me 30 extra dollars
Jaime AKept me informed....very friendly
Ricky HWe would recommend Uhaul!
Joseph L