Customer Reviews for Parkway Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Parkway Service Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kenneth B. on

Rating:

Their internet wasn’t working when I picked up or returned. Using the 24/7 truck share was an extremely slow process and I had to call uhaul for assistance because the program wouldn’t allow me to complete the process. When returning the truck I was eventually sent an email where I could upload a picture of the mileage and gas usage. Check in and return took over 30 minutes each. Very aggravating.

marsha B. on

Rating:

The truck did have a shake in the front end that at times I thought a wheel was going to fall off. Otherwise excellent!

Melissa T. on

Rating:

Customer did not leave a comment.

Ryan S. on

Rating:

Had a time for pickup of trailer changed from 10am to 9am and the system online upon me returning trailer said a charge that was DOUBLE the single price. Instead of it changing the times it assumed I was taking TWO trailers and said I had a pending charge that was DOUBLE the original price. Customer service insisted it was just one trailer and didn’t understand what the online checkin and return was saying. This online system is faulty and when you edit a scheduled time or try to change anything it creates a whole new order and a whole other charge for your account. I do not have time to wait all day and I can’t even pay at this location because they don’t know how to return my rental in the system. Have been waiting for 30 minutes to simply close my rental and pay for my trailer. Absolutely ridiculous.

Nancy D. on

Rating:

Disgusting service! Not helpful at all. Thank goodness for Patrick in Knoxville. He went the extra mile... The kind of service I expect from U Haul. If it hadn't been for Patrick, Our move would have been a disaster! Thanks, Patrick!!!

Bruce T. on

Rating:

The guys were very friendly and helpful

Jamie W. on

Rating:

Customer did not leave a comment.

David G. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

Kenneth H. S. on

Rating:

Customer did not leave a comment.

Jessee C. on

Rating:

Make the app easier to use

CLIFFORD M. on

Rating:

Customer did not leave a comment.

michele H. on

Rating:

I highly recommend the Barbourville Uhaul location. I couldn't find anyone to help unload the uhaul and ended up using it longer than originally planned. The caring and supportive staff made sure that the process went as shootout

Shauna H. on

Rating:

Customer did not leave a comment.

william F. on

Rating:

Customer did not leave a comment.

Melissa T. on

Rating:

Customer did not leave a comment.

Carl J. on

Rating:

Location and people there, were terrific!

Jonathan N. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Customer did not leave a comment.

Keith T. on

Rating:

My issue is with your website. The locator told me I had arrived when I was on the opposite end of Barbourville. I tried to call the location but got a voicemail. When I went back to your site and re-ran the mapping the system sent me to Corbin Ky. I called the location a second time and they gave me the directions. People at Parkway Service were very nice after I arrived.

CRISTY G. on

Rating:

They were extremely nice and considerate.

Lois C. on

Rating:

Customer did not leave a comment.

Justin B. on

Rating:

Customer did not leave a comment.

Carla M. on

Rating:

Customer did not leave a comment.

JEREMY G. on

Rating:

Customer did not leave a comment.

Harvey C. on

Rating:

Customer did not leave a comment.

john B. on

Rating:

Some confusion with order. Friendly staff was acomadating but it took some time to get order correct at this location despite being ordered through 1-800-# a day before rental pick up.

Allen M. on

Rating:

Excellent experience Nothing comes to mind

James G. on

Rating:

I wasn't shown the truck, no power steering, suspension leans to one side. Was charged for a dolly I didn't need or ask for.

Nathaniel D. on

Rating:

Customer did not leave a comment.