Customer Reviews for Parkway Sunoco
(U-Haul Neighborhood Dealer)

Rating:

5.0

I dont know, i can not find anything to make better. Oh, the steering wheel is too big

Rating:

5.0

It was a relief to finally find a U-Haul location where all the equipment was there, the computers worked, and the employees knew exactly how to get me in and out with zero wasted time.

Rating:

5.0

I was taken care of and was treated nicely.

Rating:

5.0

Nice people very helpful

Rating:

2.0

Too much trouble to put the trailer on myself. No assistance in doing so.

Rating:

3.0

All vehicles need cleaned they were very dirty inside

Rating:

4.0

The attendant were not friendly neither helpful to me.

Rating:

1.0

Gas station attendant seemed disinterested in helping. Made it feel like I was bothering him and interrupting his day. Would not return here again...even for gas.

Rating:

1.0

Worker barely spoke English.

Rating:

1.0

Truck has a serious alignment issue or possibly a bad tie rod. It honestly didn’t seem safe to drive. The check-in process was slow, but the return process was abysmal. The employee who handled the return didn’t seem even to know how to process convenience store purchases (he took 4 of those in between trying to handle my return)—much less how to get the return process completed, which took a full half-hour.

Rating:

2.0

Truck was dirty inside, customer service was terrible and rates were not adjusted for returning a day early

Rating:

5.0

Thank You Ali for a Great Easy Experience, The Uhaul being at Sunoco Gas was Even Better!!!! Everything all in One.

Rating:

3.0

The process of mobile pickup was horrible!!!! It took 25 minutes and that time isn’t factored in to the rental time.

Rating:

5.0

None so far

Rating:

5.0

Good

Rating:

5.0

Lady who is always there working very sweet and great at her job!

Rating:

2.0

Apparently my trick did not get checked in until DAYS LATER.

Rating:

3.0

The uhaul smelled like urine, air coming in the cabin, emergency brake lever broken , given to me almost 3/4 of a tank.

Rating:

1.0

A notification when your truck is not available would be nice when I finally got a truck the check engine light was on and the steering wheel had a foot of play in it AND I still haven’t got my deposit back on the truck I was supposed to get after being forced to pay again for the replacement truck after being told I would get it back on the first business day and of course I didn’t

Rating:

2.0

Did not have any dollies, furniture pads, straps, bungee cords, or any other moving equipment. When I made the reservation, the reservation allowed me pay for a dolly and furniture pads, but this location only had the truck and nothing else

Rating:

5.0

Phone communication lacking mail box was full.

Rating:

5.0

.89 a mile seems high to me a lower rate for short trips would be nice for people who are using it for a few hours and not much mileage.

Rating:

4.0

Drop off was very easy and quick. The person at this location was very nice and she made the drop off a pleasant one.

Rating:

1.0

The equipment that we reserved weeks in advance was not available when we arrived. Even though we selected online check in/pick up, we were prompted to come inside for assistance instead. The overall process was disorganized and unreliable. The truck was fine.

Rating:

1.0

Truck was not maintained Step was falling off I had to put 2 bolts in it AC quit at end of trip Ramp was broken would not go in place

Rating:

4.0

Quick drop off but phone didn’t work and no printed receipt

Rating:

1.0

The van interior was really dirty, gas tank was full. The location was horrible, no real parking for vehicles, and after following all of the directions for mobile pickup I still had to show my license again and the attendant didn’t seem to know how to check out the van. Why did I take a picture and upload my license picture if I had to show it again to get the keys?

Rating:

1.0

Staff had poor customer service. Did self check in went inside and the clerk had a long line he made we wait while he attended to the entire line. Upon returning a different sales associate gave me a very hard time about parking the truck. I told her I was not comfortable navigating it into the space and she was just rude. I told her I didn’t know how much gas was in the truck she referred me to the app. I asked for help bc I had poor reception she said well I’ll help you but there’s a charge. She was very rude.

Rating:

4.0

Clean out severe smoke smell. Even with the windows open I could smell it and my clothes smelled like it after a short ride

Rating:

3.0

Convenient drop off. The estimated amount of gas to get back to my original level was way too high, so frustrating that I had to spend extra money on gassing your truck more than I needed to.

Rating:

3.0

We returned our truck around 4pm, but it was not processed until around 11:40pm. Otherwise, drop off was smooth and easy.

Rating:

5.0

nothing. all was very good.

Rating:

3.0

The truck smelled like cigarette smoke with used cigarettes inside the door

Rating:

5.0

Good customer service. Easy process. In and out in no time. The truck was clean however it needs a wheel alignment. Could not drive more than 45 mph without shaking and feeling like it was going out of control.

Rating:

5.0

Went very fast and easy

Rating:

5.0

Truck was not in the best shape. Drove like a tractor with wobbly driving.

Rating:

4.0

I have not received my email receipt. Otherwise the process wa smooth and unevemful.

Rating:

1.0

The service was not the usual uhaul service. The vehicles were not up to standard. The truck was extremely dirty.

Rating:

5.0

Excellent service, was a walk-in. Make a reservation if you wish to save time picking up your vehicle.

Rating:

5.0

The only issue I had was the truck was to small for what we needed. So a 3 hour round trip turned into 7 1/2 hours. We had to travel from hanover md to Ashburn VA so making 2 trips was a huge inconvenience not to mention the extra expense for the double miles we had to travel.

Rating:

5.0

Mike had great customer service and was very knowledgeable.

Rating:

1.0

More expensive than I thought

Rating:

2.0

Make it easier to find the truck. They instructions said to look at a place on the truck for the # but it was not there and in a different spot on the truck. Gas charge is overpriced.

Rating:

1.0

Employee at the Sunoco told us that there was no parking available and that we would need to either wait for a spot or take the Uhaul to a different location (which he said we'd have to pay for), a spot opened up and he told us we could not park there and to park across the busy street instead. We were also charged almost $50 for gas even though the tank was in the exact spot it was when received. Very displeased.

Rating:

5.0

Very nice

Rating:

1.0

The employee tried to fight me and my friend and got all up in my friends face. We were 2 females a man let alone an employee of U haul should never get that irate and unprofessional with any customers.

Rating:

3.0

I felt like I was overcharged for the rental.