Customer Reviews for Parts City of Pegram

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Parts City of Pegram

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Ralph O. on

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Customer did not leave a comment.

Terrence R. on

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No way that’s the closet to 37221, was in the middle of nowhere

Dustin D. on

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The owners are incredibly friendly.

James A. on

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Customer did not leave a comment.

Stanley K. on

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Was not given a drop off location choice which we had the week before. Individual did not to reserve truck when we came in day before.

Kevin B. on

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The truck was clean but was not mechanically maintained. Very bad shimmy and smell of burning oil.

charles C. on

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Have not received final bill

Austin T. on

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Waited for an hour in a half in store before we were helped.

Richard F. on

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This experience was as good as moving can be

scott G. on

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I was scheduled for a place they did not have my truck and had to go somewhere else to get it very poor business

bill C. on

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On two occasions I have rented from this company (Pegram Location) and both times I returned the vehicle early and was told U-Haul would refund my money and that didn't happen either time. I'm told by others that this is not a good place to rent from, but it's the only one that is local. I've never had a problem with U-Haul in general, but with this particular agent it has happened not once, but twice.

Jennifer B. on

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The wait time to get the truck checked out was unreasonably long. I was given a smaller truck than I was promised, and I was overcharged for insurance. I would never use this location again.

Melissa P. on

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Judy S. on

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Jerred C. on

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Nothing

Bethany F. on

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I only got the insurance that was $14 but I got charged $28 for it.

Kent K. on

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timothy T. on

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All good

Jeff W. on

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Great service and quick.

Jeffrey C. on

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Shannon H. on

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Rodney S. on

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Stacy J. on

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Jennifer W. on

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The lady working there is very nice but it smells so strong of cigarette smoke.

Michael P. on

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I reserved an appliance dolly and they didn’t have one. All they had was a utility dolly. No one called me to tell me and I needed an appliance dolly. The place that I picked up from knew I had requested an appliance dolly because he said to me “they know I don’t have an appliance dolly so I don’t know why they offer it. This part is not against this actual location but the truck is a permanent truck, meaning I had to return it to them. This added 30 miles to my mileage. When I made the reservation online I was promoted as to which location I wanted to pick up from so I chose the nearest to me. I was never prompted or asked where I wanted to drop off so I assumed I could drop off at any U-Haul location. Also, check in when I went to pick up the truck took 40 minutes because the online checkin was busy, and when I called the U-Haul 800 number they said there was a long wait to check in

Keith D. on

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I think it was very professional. The store was convenient for me. Everybody was polite and thank me for using there truck. It made me feel like they really appreciate my business.

bodie H. on

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I think the owner of the store intentionally gave me a bad trailer the wheel bearings were bad and it pulled very bad I am lucky the wheel didn’t come off and kill me

curte S. on

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TOTAL C. on

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Rita E. on

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Melissa B. on

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richard D. on

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bobby S. on

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