Customer Reviews for Pasadena Truck Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pasadena Truck Rentals

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dennis h. on

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Nothing Gus was extremely helpful

Nicholas R. on

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You have a great and pleasant staff, get a bigger yard, more rentals, u deserve to grow. Thanks from my family as well, they benefited greatly.

Citlaly B. on

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A little more explanation on rental agreement and after hours drop off procedure. Everything went smooth though! Thank you!

Darren W. on

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My truck died on the highway and it took uhaul 3 hours to send out a tow. For my trouble I only received a $40 credit, although holding the movers cost me several hundred dollars. I am never using uhaul again.

Ester S. on

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I was a bit dissapointed. On this location when you arrive is a bit confusing. One can easily go to the next door bussness office which I and many have done as well. I didn't expect that the office was not an office. It was soo run down and not very tidy for today's standard and a multy million dollar company. Also, when making reservations, I would assume the advertising that says 24.99 the whole day. When I got the vehicle, I was told to return it at or before 4pm. So you tell me that if I rented a vehicle in the morning I have to return it at midday, or if I rented a vehicle on midday I have to return it at 4pm? NOT the next day at the hour rented? very mix advertisement.

Jim a. on

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Hilton M. on

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The instructions about renting was not clear and the sales person was promised some discount to adjusted but didn’t do it ..,false advertisement. Totally big luar

kirk l. on

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Brian T. on

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Nicol P. on

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Representative came out of his office as soon as we parked vehicle and made the drop-off experience very quick and easy for us.

Miles S. on

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WiFi was slow to non existent so it took forever. We were supposed to pick up the truck at another location but they moved it to this one and didn’t inform us so that was frustrating. The woman who worked there was super helpful but the company worked against her at every turn.

Francisco H. on

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Theodore G. on

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Convenient location. Limited hours and inventory make it less desirable. Service was good.

Burton M. on

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Using the app was great. Process was pretty straightforward. I had requested moving pads, which were not in the truck when I picked it up. I didn't notice till I got home. When I returned the truck, I made a note of it, and my account was adjusted. I really appreciated the ease of the transaction, including the adjustment. Very convenient.

YuGean Alex C. on

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Myra M. on

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WiFi connection was poor

Daniel P. on

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Lynne C. on

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Michael C. on

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Gennaro J. on

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mitch n. on

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mitch n. on

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Tom B. on

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Joseph C. on

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Philo B. on

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mitch P. on

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jake d. on

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mitch n. on

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Great service friendly staff

Dulce R. on

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mitch n. on

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Harry G. on

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Peter L. on

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Return process was not clearly explained. When I came back to return the truck, the office was closed for the day a half-hour early. Internet link for easy return did not work for me. Poor overall experience.

carter c. on

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Customer did not leave a comment.