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CHARLES GENTRY
Customer Reviews for Patriot T's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always rent from this location and recieve the best customer service. Highly recommend!
Erik SwigerI would not change anything. Great service and Personal
LARRY NIVENSNOTHING!!! Y’ALL MADE MY NIGHTMARE BEARABLE
robert keelThe office was so helpful and I will always go to this location when I’m in need of a U Haul in Texas! Wanda
WANDA PANGARAKISGreat
Luis CovarrubiasNicest? Professional owner! Very friendly and helpful!
CHERIE LEEOwner was friendly and helpful.
Gabriel SteeberEverything was fine...he asked how truck ran and asked if the ride over was smooth. It was. He asked if the truck was clean for another family to rent. It was. Then....he asked if we left a pistol in the truck. A pistol???. I guess in his mind since we were black coming from Louisiana we bought back a weapon. This doesn't sit well with and for a major enterprise like U-HAUL to have this type of individual on its payroll is highly disturbing. I will be renting from U-HAUL again...but will not be bringing the truck back to that location.
Angela HernandezOutstanding customer service
James GentryMost helpful U haul representative I have ever dealt with and I have rented quite a few times
Michael HurteService person was a military veteran and very helpful
Byron BacasMy total was around 64 dollars for the rental the company charged my card 135 dollars which overdrafted my account, apparently there is a deposit for renting which was never included in the price total or on my receipt this is is poor business and I would like my deposit back please.
Sonia SlateAbsolutely the best customer service! Super friendly and easy to work with. Was easy to get the trailer and got help hitching and unhitching it.
Ben CraigThe owners were very friendly and the truck worked perfectly for a local move.
Taira BaldaufThe best customer service!! We are repeat customers at this location and will continue to be!
Jesus SilvaExcellent experience - had what I needed as a walk-in. Helped me determine the size rental needed for the job. Lent me a connector for the brake lights. Would definitely recommend again. Above/beyond customer service.
tish feltsNothing, gentleman was knowledgeable and helped me hook up
REBECA SMITHCLOSE TO MY HOUSE AND EASY TO GET IN AND OUT AND VERY FRIENDLY STAFF, WILL BE USING FOR MY U-HAUL NEEDS
FARRIS COBB JRWelcoming, kind, and professional staff. 10 out of 10 would recommend them.
Tanya WeeksSuper nice guy helped with everything including using his restroom.
David CombsEverything exceeded my expectations.
Shirley CrowderExcellent service!!!
Timothy HerdNo complaints. Ernie was friendly and helpful and he made the process simple. My husband and I would definitely use this location again and will recommend to our friends.
Michael SandersThank you
RANDALL ARMSTRONGVery helpful! Trailer was clean and in great shape!
Paul HessCustomer service was excellent.
Lisa ZavalaThe gentleman I talked to was extremely friendly and flexible. I will definitely rent from here again.
Daniel CarlockGood equipment and customer service.
Juan TobiasThe uhaul app sucks, it couldn't read my location when i picked up the truck and I couldn't return the truck through the app because there was no way to upload the odometer picture, the owner of the rental property took care of it for me over the phone
scott nicholsonThe customer service was exceptional! The representative was a blessing, and a great representation of providing quality services…Great guy!!
Ruthie StarkRedmanWonderful Service, and Friendly Folks. Very helpful!!! I will Return here, when i need a renatl!!!
Celina ChristiansenVery nice and friendly
Melody LundayAll went well and quick
Cindy SchwertnerEXCELLENT CUSTOMER SERVICE!!!
Misty BraySuper friendly and helpful!
Celeste TaylorVelascoErnie is the best! Very helpful and accommodating. Will definitely use this location from here on out for all of my Uhaul needs.
Kelly DietrichStaid after closing so I could return trailer. Very helpful!
Steven SchreckGreat equipment and great service…
rodney carawawyExcellent customer service. Picked up truck early and he had the trailer attached and ready to go. Very pleasant experience.
Randall SchroederGreat customer service, and clean. Explained everything with transaction.
ROLAND MENDIOLAOwner was NOT helpful. Website listed truck sizes that he says he never has. He did not explain how to pickup the truck via truck share and i had to call the main line for help.
Elizabeth ByersGreat customer service and a smooth transaction. The owner was awesome and personable...nice to find in these times.
Dona BakerGreat experience, wonderful and very friendly
Ryan HallBeing in customer service myself in 25 years I was wild the gentleman that helped me was outstanding he was like that father I will tell my friends in college and family members once again thank you mr. Greg
GREGORY JOSEPHOutstanding customer service, great location and price.
Rusty SchroederNothing!!! Ernie was very knowledgeable and helpful plus easy to talk with. I wish every business I dealt with had an Ernie to take care of business for them.
Mickey Pickett