Customer Reviews for Pats Service Station
(U-Haul Neighborhood Dealer)

1811 reviews

205 W Market St   Salinas, CA 93901
(& Capitol)

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/12/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

205 W Market St
Salinas, CA 93901
(& Capitol)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/12/2021 - 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great employee. Losing a valuable asset. Hope he enjoys his retirement.

Lannette foster M. 
Rating:
5.0

Thank you fir your help.

Rogelio T. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

Debbie Carter R. 
Rating:
5.0

Friendly and helpful as always.

SUSAN F. 
Rating:
5.0

All over of service was excellent!!

Yaesoon lee S. 
Rating:
5.0

Super nice guy. Best experience I ever had with U-Haul. Thank u so much

myles P. 
Rating:
1.0

I made my reservation the night before on line I had my confirmation number. It said I could pick it up at 7:30 AM Monday morning. That was not possible. Went to The location at 9 o'clock to pick up my reserved truck the owner said it was not there somebody came to pick it up the night before. Could not tell me who. There was one on the lot I asked for it he said it was taken. He had nothing for me. He told me there was a problem with U-Haul's System it had been down. I told him he needed to find me a truck. I had been promised one. I asked about the truck that was on the lot he told me it was already rented. I said I was there why couldn't he rent it to me . He said because the woman who Richard it was coming back to pick it up at 12 that afternoon. I then stated that I could have it back by 12. This location is filthy dirty. It is not a good Representation of U-Haul. You really should send someone out to look at it. I would like the $50 that you were website said I would receive if my Confirmation on the truck was not valid. Thank you for your time

Cindy S. 
Rating:
3.0

I never received the purchased furniture pads. I made the comments when doing the self checkout which mentioned I would be contacted by a representative before the payment would go through. I never heard anything...

Samuel P. 
Rating:
5.0

The man and woman who work here were very friendly, laidback, and helpful. Didn't spend more than 5mins total from walking in to driving off. Will definitely be back. Thanks again!

Nick S. 
Rating:
1.0

Customer did not leave a comment.

ahmed A. 
Rating:
5.0

Customer did not leave a comment.

Stella S. 
Rating:
5.0

Customer did not leave a comment.

Stella S. 
Rating:
5.0

Continue great work

Marita D. 
Rating:
5.0

Don't rent out vehicles when you're site will be undergoing maintenance

Lisa C. 
Rating:
5.0

Check in process could be simplified similar to hotel check in for app based pickup and drop off

Paresh P. 
Rating:
5.0

Customer did not leave a comment.

Lee R. 
Rating:
3.0

Customer did not leave a comment.

Bill L. 
Rating:
4.0

Talvez tener más personal quien te ayude a desinstalar o instalar el equipo.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Dave V. 
Rating:
5.0

All good. Always use this location when I need a rental.

Dale E. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
1.0

Many problems that have all been noted on contract mostly centered around the storage area of the vehicle leaking rainwater. I am seeking a full refund.

Dylan B. 
Rating:
3.0

Customer did not leave a comment.

Jesus G. 
Rating:
3.0

The Truck was all over the road. The steering wheel was crooked and wandered at speeds +45mph. The rate was pretty steep, but was available at a last minute resort. I'll make other arrangements in transporting next time.

andrew Q. 
Rating:
2.0

The truck steering or alignment was off and felt unsafe. It kept pulling to the left and there was a delay when attempting to correct.

Ronnie V. 
Rating:
2.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Kristen V. 
Rating:
1.0

Customer did not leave a comment.

Brandi M. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Nothing, your agent had all the answers to my questions. Friendly, courteous & knowledgeable.

Jose A M. 
Rating:
4.0

The employee was professional and courteous.

Erica L. 
Rating:
5.0

Would have preferred to pick up the trailer, closer than 60 miles away.

Kevin K. 
Rating:
5.0

The truck bed was still dirty from the previous customer and had ties just cut off in it still. Otherwise interior was excellent. Thank you.

Alicia A. 
Rating:
5.0

Excellent

JORGE L R. 
Rating:
1.0

It was the worse esperience with Uhaul I've ever gotten!

Marcos P. 
Rating:
2.0

I booked my truck online. The site allowed me to book equipment that I later found out was not even at the location offered. After I booked my equipment I followed up with a call to ensure that my moving needs were going to be met. At that time I was informed that Uhaul does not confirm any appointment until 24 hours before the reservation. 24 hours before the reservation I received a call and it was then that I found out that they did not have the size truck that I reserved anywhere in a 150 mile radius. Not only that there was no equipment at the location I chose at the reservation. We had to try to piece together something and I had a moving crew coming the next day but inadequate equipment and I had to drive 50 miles to pick it up. We ended up with a much smaller truck and a trailer and the moving crew had to make several trips adding more time and expense to my move. Uhaul did waive 230 mile but it threw the whole move into chaos. I will not depend on Uhaul again.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Nicolas C. 
Rating:
5.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

Customer did not leave a comment.

agustin or Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

I drive 30 miles just to go to this location, great attitude by the gentleman here and no hassle, best uhaul place around!!!!!!!

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Antonio M. 
Rating:
3.0

A bummer we had to pick up the truck from here instead of pre-booked location - Campbell.

Pawel K. 
Rating:
5.0

This truck was the most difficult Uhaul vehicle I have ever driven. The front end alignment was horrific and made it incredibly difficult to keep the truck straight on the road. The rear box door track needs some grease and the lock included with the truck did not work. I suspect it probably needs some grease as well because it would not open either. This location is one we have used many times and highly recommend it.

Carmecely L. 
Rating:
4.0

All the hopes we had were very good. The trailer was clean and rode behind my truck perfectly.

steve W. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
4.0

The shocks were almost nonexistent, Good thing the trip was short. Slightly dirty in the cab and dash. However, most of my transactions at this location has been very good and most of the truck have been better.

Bayani A. 
Rating:
5.0

I've rented U-Haul trucks maybe 10 times over the last 2 years, mostly different locations each time, the people and equipment have all been great, the prices are fair, the app for checking out and in is handy if you have to do it after they close or before they open, but if they're open when you pick up the equipment, its usually faster just to go to the counter, at least for me anyway.

JOHN H. 
Rating:
2.0

When I booked the truck, it said a truck would be available at the uhaul in my current City. The day before my reservation at 10am my reservation was changed to a uhaul 30 miles away. The new uhaul closed at 11 am so when I called they were already closed and the phone didnt appear to work. The text said my pickup time was 8 am as requested. When I got to the uhaul, it didnt open until 9 am. I was told if i downloaded the app I could of gotten the keys from the lock box, but even if I did that I wouldn't of gotten the dolly and blankets I paid for because they weren't preloaded. The uhaul site itself wasn't well maintained. The employee was very nice. My recommendation is to not set expectations by letting people select a location because when it gets changed to a location 30 miles away the day before pickup, you get rather angry.

Lonnie R. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

THIS LOCATION IS ALWAYS GREAT

Frederick M. 
Rating:
3.0

I ordered and paid furniture pads which were NOT in the truck. The brakes were awful. The steering wheel made loud noises on every turn. The truck jerked and barely drive the entire time. Had absolutely NO power when you were on the gas. I really thought I was going to break down. The WORST uhaul ever!

LaBarbara K. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

I was able to schedule an 8:30am pick up. Yet the location did not open until 9am. The computer link needs to let the customer know this before allowing them to schedule a time when they are not open. Pat was great, very friendly, efficient and helpful. He got me in and out of there very quickly. Thanks Pat and Uhaul

Lesley B. 
Rating:
5.0

Great service from this location! Tried for 2 days to call the uhaul 800 number. No success. All worked out..

Christine G. 
Rating:
2.0

I always rent U-haul from this location. This is the second time that I was charged for additional fees.

David N. 
Rating:
3.0

Actually have the truck in the requested pick up city instead of 2.5 hours away.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Excellent and efficient customer service!!

F V Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Madonna V. 
Rating:
5.0

Great Equipment , Great Service

Jeff P. 
Rating:
3.0

Bring the equipment to the preferred location you ask me to list.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Pat was very kind and helpful.

Cynthia M. 
Rating:
5.0

Excellent service, very easy

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
3.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

frank G. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

purisimo A. 
Rating:
3.0

Customer did not leave a comment.

ROLANDO R. 
Rating:
5.0

Customer did not leave a comment.

Azucena D. 
Rating:
5.0

Customer did not leave a comment.

Ernest A. 
Rating:
4.0

Don't forget to put in furniture pads when customers order them!

amy C. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO L. 
Rating:
3.0

The website was slow

Sergio O. 
Rating:
5.0

I like the remote pickup and drop off system. It is effeciant and convenient.

Ghassan A. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Limited hours there. I checked in at night alone. I really can't rate this place. I tried to deliver to a place that was open but Uhaul makes that difficult.

Kent R. 
Rating:
2.0

I've called and left several messages to confirm my reservation without any return calls. When we arrived I found my reservation had been canceled. This business did not have the equipment I had reserved nor the requested size truck. We had to settle for a smaller vehicle. The proprietor was unhelpful and did not really care about the situation. I would not recommend this business.

charlie A. 
Rating:
5.0

I prefer to work with Pat's Service rather than the busier, more impersonal location in N. Salinas. Pat is friendly and professional, efficient and reasonable. I HIGHLY reocommend him and his location.

ken B. 
Rating:
5.0

Customer did not leave a comment.

Oscar L. 
Rating:
5.0

The left blinker was out on the trailer

Andrea V. 
Rating:
1.0

Older gentleman seems to be bothered by my feedback, there's was about 4 new car transporters on his lot and he insisted on me taking the oldest one . He said all the others had reservations only to find out in the morning when I dropped it off that he was lying because they was all there except for one when I dropped it off early this morning. I don't see why he lies or why it's so hard to have some decent customer service ! But I guess you can't tell him what to do with his business since he's owned that place probably for more than 30 years

Raul N. 
Rating:
4.0

The check out process was lengthy, especially with uploading driver license picture.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

ROSITA U. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
3.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

The agent @ location was was not available for inquiries on a rental charge which was incorrect and left me out of funds for other bills thus putting me in an unforseen disposition. I hope that this will be corrected in at timely manner .Gina Rubio glove1441@gmail.com..... Email. 8315128094 phone

Gina R. 
Rating:
5.0

Excellent Customer Service @ Pat's UHAUL in Salinas Ca! Highly Recommend!

sharon J. 
Rating:
5.0

Customer did not leave a comment.

Glen E. 
Rating:
5.0

Much appreciated. Helpful and courteous staff. Easy in and out. Quick and great customer service. Will return again.

Shawn P. 
Rating:
3.0

Convenient for easy pick up and drop off. However the owner at this location was rude and abrasive. The padlock on the back of the trailer didn't even shut, no way to lock it.

Randell R. 
Rating:
4.0

I was charged " safe move" fee,, I did not want this … What is it...Am I charged this fee automatically ? I would like this refunded to me.. Thanks Mike Foletta

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

Great customer service!

Andreina H. 
No reviews have been submitted for this location.

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