The inside of the truck smelled so bad of a wet dog nasty smell made me sick so I wore a respirator the entire drive up. Even my family were in disgust from the smell. All cabin air filters should be changed b4 offered to the public!
Joseph B.
Customer Reviews for Paul & Jerrys Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cindy and Jack provide top shelf customer service! Highly recommend Paul and Jerry's self storage Hernando FL!
Steven H.I cannot think of anything. Just amazing customer service and cleanliness.
Ingrid V.Always a pleasure! Clean equipment and fast and easy rental!
Gavin G.I received the wrong trailer and drove 4 hours each way for no reason
Gavin G.The location was excellent, the vehicle was clean and ran well. The online process was easy, but a bit lengthy. I called the uhaul 800 number and after 20 minutes without speaking to any nhuman I just hung up. That was extremely aggravating. Otherwise it was a good process.
A.J. B.Friendly, fast, helpful and courteous. Highly recommended
ALEXANDER B.Very professional service, with help to solve problem
Johannes B.All was smooth. Very good experience!
Dennis D.Uhaul online 24/7 pick up was a bust. Luckily Cindy who runs this particular location was willing to provide me with much needed assistance after hours during her approved time off from work. She physically/manually had to do everything the 24/7 online service was supposed to accomplish.
Calvin A.vehicle was clean and comfortable. perfect for what I needed it for. customer service (manager??) personable and knowledgeable.
Leslie C.Very friendly and professional.
Robert P.Nothing it was great thank you.
William C.Nothing , you were Perfect!!!!
Diana T.Not a thing.
Timothy S.Nothing, everyone was friendly and the office and equipment was clean and well maintained. Wish more rental places were like this one.
Andrea B.Sindy is the most helpful and nice person I ever have deal with in Uhaul. I highly recommend this site.
Laurie A.Highly recommend, was easy rental process at very fair price. Cindy was courteous, helpful and accommodating for our trailer rental needs..
David R.Best rental experience I ever had! Vehicle was super clean and in great condition. But more importantly, the customer service was excellent. Cindy went out of her way to make sure the rental went smoothly. Highly recommend Paul and Jerry's Uhaul and storage.
Alice W.Super friendly staff, very clean equipment, everything is thoroughly explained and there are no surprises. I would go a few miles out of my way to rent from this location again.
Marcel R.Good place to rent.
Walter J.They are very nice people.
Anna C.Arrived later in the evening more lighting would help due to never having been there before.
paul R.Cindy went above and beyond to help me! Thank you!!
Regina G.Getting approval to rent online; checking in to obtain the van online, and returning the vehicle could all be streamlined a little. I think.
Virginia P.Cindy was the best, everything was clean and ready, I will recommend this location to anyone.
Rowland P.serve cookies and milk LOL Cindy was very nice and quick with my rental and return. If i ever need anything i will rent from them again!
Virginia B.None
Edward A.Staff is super friendly. Mobile check in made it fast and easy!!!
Mariko B.Cindy and Jack went way past the extra mile and above expectations to make my trip affordable and efficient. They even helped me return my rental car!
CHRIS A.Location good. Truck ready good. Uhaul app and interaction on app. And chat. Sucked. Had to run it times to get a person. That did what she was suppose to elizebrh the first girl. Terrible
Robert H.The rear driver side tire had a leak and it went flat while driving. It took 4 hours to get it fixed. The tire should have been changed or leak fixed. Otherwise they were excellent to work with, very helpful
Jody N.There is no better customer service
Noreen M.Don't change do the same, it's a place with awesome people
Noreen M.I appreciated the extra care given to familiarize me with the truck.
Anne S.Just be as accommodating and helpful with them as you were with me. You were a tremendous help to me and I thank you. If ever I need U-Haul again I will be right on your doorstep.
Charles Daniel K.Excellent service easy transaction
Patricia P.Cindy really knows her stuff!
DIANNE M.Very nice experience and great Personal service.
Karen E.friendly service and I would recommend Paul and Jerry for U-haul service
JENNIFER E.Let me keep personal vehicle while using uhaul van. Real nice of them. Saved me alot of trouble
Victoria M.N/A
Virginia S.NOTHING AT THE DROP OFF LOCATION!!!
David H.Staff very knowledgeable about products, very helpful, friendly , and professional
Rebecca O.Everything was great at this facility. The people were very friendly and explained everything. I have used other uhaul places before. I will definitely use this one again.
Catherine Elaine G.cindy and her husband are great. very service oriented. clean vehicle, easy in and out.
Christopher M.Very friendly
Colleen P.I had never been to this location before. I have rented from other UHaul locations before and I always said the UHaul people are the best. I walked in cold off the street and the agent Cindy treated me as though I had been a lifelong friend. I have several residences in Florida and considered using a UHaul location I had previously used in St. Cloud. If you want to make sure that your customers have the best UHaul experience, make sure Cindy stays where she is. Thank You.
Arthur G.Sixth or seventh time to rent from Paul and Jerry's. Always a first class experience.
William L.Vehicle had a dead battery. We sat in front of location for two hours as they were closed. We had to make a ton of calls and wait for roadside assistance.
Timothy H.Cindy was very polite and efficient. She took the time to not only explain everything in detail concerning our rental, but even called ahead to our drop off destination to secure a storage unit for us. One of the best customer experiences we have had ever!
Domenic L.Nice trailer, easy pull from FL to PA
William J.Left side trailer wheel was badly rusted and was leary taking it even though I picked out the other trailer but when the rear lites were checked , one side did not work! Otherwise great people!
Wenda H.Cindy was excellent and very helpful.
Evelyn O.