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vicky l
Customer Reviews for Paxman Amish Goodz & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off was very quick and easy
Michael HIt was a drop off after office hours
Sushant JYour customer service was a joke. The lady was really nice and responsive. But, when she called "traffic" and waited on hold for 12 minutes, she was redirected to another state even though she said Missouri. Then, she was redirected to Iowa, after telling them it was in Missouri. We waited an hour to rent the truck. It was awful. We lost our help moving because of your "traffic" phone number that was supposed to help the lady. What is the point of having a person rather than the phone if the system is deeply flawed. Huge disappointment!!!
DANIEL BIt shouldn’t take 45 minutes to rent a trailer, the paperwork is ridiculous. Uhaul should be more competitive with pricing as well. I could rent a trailer for $9 less, I just didn’t want to drive 20 more miles.
Eric T