Customer Reviews for Payless Mattress
(U-Haul Neighborhood Dealer)

45 reviews

9 Brookdale Ave   Newark, NJ 07106

(862) 902-2162

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(862) 902-2162

9 Brookdale Ave
Newark, NJ 07106

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Namirah D. 
Rating:
3.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

The representative was very professional, knowledgeable, accommodating, approachable, understandable and easy to work with. She answered all my questions and provided 5 star customer service from booking our 10 ft Uhaul to returning our rental. I definitely recommend using this location for your rental. Thank you for all your help and patience.

tiffany M. 
Rating:
3.0

Customer did not leave a comment.

Kiyshonah C. 
Rating:
3.0

The process of picking up the vehicle went well. However the return… I put the gas back above what I received the vehicle at, and the lady still charged me for 2L of gas. I dropped the vehicle off early and the lady there checked it in 30 minutes after I dropped it off, so she could charge me for two periods; double the price I was quoted. When I called to question, before I could even get my name out, she told me to call 1800gouhaul and hung up abruptly. I will never go to this location again.

Kimberly S. 
Rating:
5.0

Service was fast, friendly and professional. Would recommend and will be using again for my future needs.

Aptwanea L. 
Rating:
1.0

I could not put the correct mileage I was over charged

Sekai L. 
Rating:
5.0

Hire Another Receptionist At The Brookdale Ave location in Newark.. She is Very unprofessional And Have A Bad Attitude.

Shamikah M. 
Rating:
5.0

Customer did not leave a comment.

Ivy C. 
Rating:
5.0

Customer did not leave a comment.

Ivy C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

Be open

Valerie W. 
Rating:
1.0

Customer did not leave a comment.

CHEZ H. 
Rating:
5.0

My experience was excellent.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Ashik K. 
Rating:
5.0

Nothing everything was wonderful

Janien R. 
Rating:
5.0

They we're excellent! They went above and beyond to make my rental experience everything I needed it to be. Thank you guys so very much. I highly recommend this place. I will definitely use their services again. Friendly and professional

Asia S. 
Rating:
5.0

Provide more available sizes

JEAN D. 
Rating:
5.0

Great and nice to the customers will have friends to come over and enjoy the great service

Donald W. 
Rating:
5.0

The manager was very kind to as .good service

Palinggwende Z. 
Rating:
5.0

Customer did not leave a comment.

Ketty Johanna P. 
Rating:
4.0

Customer did not leave a comment.

Reggie G. 
Rating:
3.0

Customer did not leave a comment.

Dione C. 
Rating:
5.0

The representative was very helpful and knowledgeable. I will definitely use this U Haul location in the future.

Ann M. 
Rating:
5.0

Questionable safety of the surrounding area but went very smoothly.

Jordan T. 
Rating:
1.0

Customer did not leave a comment.

Tasheeah B. 
Rating:
1.0

No habia ninguna oficina solo un numero de telefono en la puertas para llamar y esperar que la persona llegara con un tablet, para recoger el truck. Todo fue afuera en la calle.

Mayra G. 
Rating:
5.0

Customer did not leave a comment.

Sonya W. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
2.0

Make sure the AC works

Megan K. 
Rating:
5.0

By doing everything in decency and order, and to keep the prices at a reasonable price where you will be able to keep good customers coming and to be honest and a blessing.

darlene M. 
Rating:
5.0

Customer did not leave a comment.

Ethan Z. 
Rating:
1.0

Ese servicio no sirvió aparte de eso te cobran más de lo que tienes que pagar no se lo recomiendo a nadie gracias

luis a D. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Leenco D. 
Rating:
4.0

During my short rental, we ended up with Bedbugs on my furniture. Additional funds had to be spent to have my sectional treated by and experienced company. The staff was very pleasant and helpful but the issue with the bedbugs was a great scare.

Vanessa D. 
Rating:
5.0

Customer did not leave a comment.

Simone S. 
Rating:
4.0

Customer did not leave a comment.

Velma H. 
Rating:
5.0

Customer did not leave a comment.

Atiyyah H. 
Rating:
5.0

Customer did not leave a comment.

Aldeche I. 
Rating:
3.0

Good experience overall.

Sergio E. 
Rating:
5.0

Customer did not leave a comment.

Marie D. 
Rating:
2.0

Customer service was warm and friendly but yet he didn't inform me of how little or not enough gas in the U-haul to pull out the lot !! Be aware of the gas tank..

Melanie B. 
Rating:
5.0

Van was clean assisting associate was very professional and friendly

Tasheeah B. 
No reviews have been submitted for this location.

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