I had 24/7 pickup, I followed the steps and kept getting key would be hand delivered message. I checked with the people at the service station and they said no Uhaul rep. available. Call the national number 75 minute wait, had them call me back and when they did I was put on hold. An hr after my pick up time I contacted local rep. she gave me the code to get keys. I ordered 2 dozen moving blankets and a appliance dolly either were on the truck. Then I called the local rep once again and she wanted to send me on a scavenger hunt for my missing equipment. Simply put the worst experience in my 72 years having moved several time.Wallace Z.
Customer Reviews for Pearl Beach Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David S.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.Jeffrey P.
First of all get the location name correctly. The location was listed as a Sunoco Gas Station, when in fact it was a Valero Gas Station. It caused me me pass it and turn around several miles down the road, which caused me to use gas and cost an additional $11.50 , also I was charged a additional $20.00 for drop off even though I dropped a day early in the early afternoon, and required no assistance. Experience was fine until the end.David R.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.Lawrence P.
Customer did not leave a comment.Scott L.
Customer did not leave a comment.Chad B.
They said our blankets and dolly were in the back so we left. Got an hour away and discovered they were not. Drove back to get them and they said they were out of the Dolly we ordered. We could NOT use the appliance Dolly for our furniture. We ended up paying for a Dolly and blankets that were never used.Clifton B.
Customer did not leave a comment.Arnold J C.
Nothing, the manager was very helpful & friendly.Marie B.
Customer did not leave a comment.GLORIA H.
Very pleasant experiancedaniel G.
Customer did not leave a comment.Wayne H.
All was fine ..leave it aloneJOHN PETER O.
The staff was very friendly and helpful. They were quick and efficient. The trailer was ready to go. I would highly recommend this Uhaul location.LOIS SHARON E.
They have limited hours and even then I got no receipt at the store when I return the trailer. I was told the manger was able to help. The manager told the clerk to just have me drop the trailer and go. Unhooking the trailer is Not a 1 person job as there is not tongue jack or wheel and no what to choke the wheels at the drop site. Poor service at the return site is a understatementGary R.
Customer did not leave a comment.MICHELLE ESTELLE H.
I feel that i was over charged and the payment still hasn't cleared and it's been 3 days!! My amount should have only been $100 I was charged $165 then had to pay $11.80 in cash why? When will my money be returned?Terri P.
The drop off name has changed. It is no longer Pearl Beach Senoco, it is now Vallejo.Dwayne D.
The cab of the truck was nasty smelled like cat pee had dog food all over it back to the truck was never swept, the truck had road grim and windshields were dirty was overall a nasty truckTed H.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.April W.
Customer did not leave a comment.TERRY ALLEN B.
Customer did not leave a comment.Lieslanne D.
Customer did not leave a comment.Virgina H.
Returned truck in less than 12 hours but was charged for an extra day even though the confirmation email was sent before the supposed check in time for that day. Could not use self check in on that area because internet didn't work.MARY ANN M.
Quick and easy! Needed a trailer last minute. Trailer was so easy to pull. Whole process was better than expected! Very happy with experience and rental location.Donald L.
After reserving a truck I called to confirm they had the truck on site. I was told yes they had it. On my drive to pick it up I received a call that they did not have it. I was offered a much to large truck. When I went to pick it up the truck I originally requested arrived back. The truck was not disinfected or wiped down with any cleaner. My pick up time was for 9am and it was after 11am when I finally got on the road. I was very late for my appointment and I am very dissatisfied with my experience.Laurie H.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Harry H.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.ken Z.
Customer did not leave a comment.KENT WALTER A.
Customer did not leave a comment.DAVID SCOTT P.
Customer did not leave a comment.James E.
Customer did not leave a comment.DWAYNERICHARD D.
The experience was great but being as I am a auto mechanic I noticed the truck that I rented could use an alignment. The steering was off to about the 11:30 mark on the steering wheelWilliam C.
Customer did not leave a comment.Kimbal S.
Customer did not leave a comment.David W.
Customer did not leave a comment.GREG K.
Just difficult to rent , it problems. After so many miles should have been put into a better rate . Have rented many times here , never a break, cost me over 160. To pick up a couch. Rent a lot in Inkster on Michigan Ave. in and out A-1 when I have to drive far they put me in a better rate on the miles. When I rent from the pearl beach Sunoco I don't even get a call as to what the total is . When you return a piece of equipment there, you just leave the key and your phone #.nobodyever calls. You just see a gouged on my card ??david D.
No one available to assist in disconnecting the trailer from my vehicle! I am disable veteran with one leg, which makes it difficult to connect or dis-connect. On a scale of 1 to 10, I have to give an overall rating of a 2!!Roy B.
I called to reserve a trailer then the checkin time Was longer than should be.Randy D.
Everything was fine.Roddy D C.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Paul M.
Great experienceKaren C.
Mike was most helpful excellent professional rating 10+Tom K.
They need to let customers know what their hours are We had a problem with thatCarrol G.
The app is very confusing and frustrating to use!Mike M.
There was no vehicle available at my pickup time. I had reserved it on-line. It took more than a half an hour before I walked out of there since they had to check in a vehicle for me to use. The employees were very nice and helpful, but I had to pay my moving team an extra hour for delay.Sheryl A.
Customer did not leave a comment.Michaeljohn-Augu M.
Customer did not leave a comment.Joseph C.
Jim was very professional and friendly.Karin G.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.Robert D.
Drop my vehicle off Sunday afternoon which I could not check in due to the internet of U-Haul being down had to wait an additional day to return my truck which I assured I was not build for. This was an inconvenience due to the fact that I had to worry about it for 24 hours.Jeff V.