The check in and out process has been awful both times at this location. It's frustrating that we can't do a lot of the precheck work at home, the Cellular service is so bad at this location, after 45 min of trying to check in we were lucky enough that the woman at the office came by early and helped us. We were unable to check out and had to go through a 3 day process to ensure we weren't charged extra.Tyler H.
Customer Reviews for Pego Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called a head spoke to a woman, she gave info about costs.. I went and reserved the following day , went to pick up on the 3rd day an different woman. Place smelled like cigarettes and she coughed ALOT with out covering her mouth. The woman got rude with me when I went over what I was advised on pricing for milage. I WAS ADVISED $.72 A MILE. She said NO! $.97 A MILE. i advised that tues and wed both via phn and in person I was advised $.72 . She said NO YOU WERENT.. I then advised ma'am, The other woman whom I sat here and spoke to face to face advised that.. then said what is today.. I said Thursday.. ohh well its $.79 a mile today. I told her that they need to be on the same page, so random wrong info dosent get relayed as it did in my case. She got mad and snapped at me- DO YOU WANT THE UHAUL OR NOT.. so I advised NOT MY PROBLEM YOU DONT LIKE THE CONVERSATION, I CAN ONLY ADVOSED WHAT I WAS TOLD, YES I WANT THE UHAUL, AND MOVING FWD MAYBE YOU GUYS SHOULD COMMUNICATE ON WHAT WAS ADVISED SO YOU DONT HAVE TO DEAL WITH THIS AGAIN. I also advised the day I went in I would need a dolly reserved as well,, so I assumed it was all in order. I check the truck.. and no dolly. They park the trucks on an open lot outside of a 2nd facility 2 blocks away, when I asked what time the gates close being I would need to get my truck- she said it didn't matter as the truck is not on the property, I advised I would need to get MY truck she again advised what she said about not being on the property.. I looked at her.. and said very slowly.. I WILL NEED TO PICK UP MY PERSONAL VEHICLE, TRUCK, AUTOMOBILE.. MY TRUCK NOT THE UHAUL.. oh well u will have to drive it and leave it where the uhaul trucks are. When driving the uhaul.. the transmission slips really bad when going into 2nd gear. Inside dome lite never went off, and ignition was very hard to turn off and get the key out. I drove maybe 25 miles total, Moving fwd I will drive out of my way to a different facility and pay a little more for decent service rather then down the street for Crappy service. Maybe I will just rent people a trailer next time and pay them instead of Uhaul..Maria D.
Customer did not leave a comment.Steven R.
I felt that my unit was well protected with friendly and helpful office staff.Dosha K. | Overall Experience
Customer did not leave a comment.Dottie S.
Truck had not been inspected. We drove it to our home and found that the front passenger tire was balled. I called the lady where we picked up the truck. She refeered us to the regional manager Kevin. He told us to call the roadside assistance number. We waited two hours for the guy to show up and change the tire out. This could have been prevented.randy S.
Customer did not leave a comment.Wynona S.
Picking up the truck took a lot of steps and the cell service wasn't great in this location so it took much longer than expected and ate into our rental time. I wish there was a better system for knowing what to expect in advance and shortening that tjmeTyler H.
Customer did not leave a comment.Karen G.
The vehicle had been wrecked, it was drivable but still should have been fixed.claude C.
Customer did not leave a comment.Emmett P.
Customer did not leave a comment.Jim B.
Your truck was very dirty and it had major gas leak when trying to put gas in it. And the tires needed replacing. I could go on but you should get the point your truck sucked I feel I should get a refund for the poor truck condition Terry OvertonTERRY O.
Customer did not leave a comment.JAVIER C.
Customer did not leave a comment.Brian H.
The staff there was great 👍James G. | Overall Experience
I was helped immediately multiple times and also helped after hours and when I needed let in to move out. Very pleased.Chris C. | Overall Experience
We are a local moving company and we use them frequently for truck rentals. They make picking the truck up by phone easy and are so pleasant to work with! Thank you so much.Quentin P.
Customer did not leave a comment.JIM H.
Dropped truck off after hours. Difficult to park the truck where it would be out of the way and not block the gates. If that's to be a drop off center shouldn't/ wouldn't it be more advantageous to have an actual parking areaMarian T.
I put gas in the truck and dropped off after hours. They charged me for gas and it was not the same as it was when I dropped he truck off which was 1/4 of a tank. They charged me for $22.50 for gas and a $30.00 service fee. Also I declined Safemove.when I reserved the truck and I was charged $14.00 for it. I tried calling customer service a couple times to dispute but could not get through.Jack S.
Will definitely use Pego if I even need a storage unit again. Friendly, and units were nice, neat and secure. I give the 5 starsKristi P. | Overall Experience
Thanks. We needed some short term storage and you full filled all our requirements.William W. | Overall Experience
We are a local moving company, and we use them regularly. Very pleasant experience! Nice staff and very accommodating! Will be using again for sure.Quentin P.
Customer did not leave a comment.William W.
Customer did not leave a comment.Samantha A.
Customer did not leave a comment.Patrick W.
Flawless return of truck. Filled gas tank back to where it was when we rented and we were done! I highly recommend using Uhaul - they really saved us when our movers couldn't make it outvelma B.
Customer did not leave a comment.Marie M.
Teresa was great. Very nice and the office dog was an added bonus. Made my day being able to get sweet puppy lovings.Samantha S.
thank you for keeping my things safe and secureTHOMAS Y. | Overall Experience
Customer did not leave a comment.Stephanie H.
Customer did not leave a comment.James T.
Customer did not leave a comment.John T.
Customer did not leave a comment.Pamela W. | Overall Experience
Customer did not leave a comment.Vernon W.
Customer did not leave a comment.gottlieb G.
Fix your website. Train your customer service to actually do its job and not screw over your customers.William D.
Shortly after I moved in to the storage unit, I was charged a late fee. With a hectic long-distance move with multiple trips, all my accounts being changed, etc, I thought I had set it up on automatic draft. When I realized this, I called to pay it, and set up automatic draft. Later the same day, I read an email from Pego stating that the late fee would be waived if I set up automatic draft. So I immediately called back asking them to honor that offer, but they refused. I told them I would move out asap if they did not honor their statement. They did not care if they lost a customer. So they got the $30 late fee but lost $96.50/month indefinitely. Poor customer service.Cameron C. | Overall Experience
I was very pleased with the facility, I felt my belongings were safe and I didn't need to worry about them. I would definitely use Pego Storage in the future if the occasion ever presented itself again.Brian M. | Overall Experience
Thank youKristina D. | Overall Experience
Customer did not leave a comment.ERNEST C.
Very pleased with this facility for 7 years.BILL A. | Overall Experience
Very accommodating and helpful staff. The units are well maintained and secure. I would highly recommend the facility to anyone in need of storage.JOSEPH F. | Overall Experience
Customer did not leave a comment.Leslie C. | Overall Experience
Customer did not leave a comment.Steven C.
Google maps sent us to the wrong location. This needs to be corrected.Roger H.
Customer did not leave a comment.Izaac C. | Overall Experience
Great experience with Pego and the beautiful lady whom assisted me.Keith N. | Overall Experience
Customer did not leave a comment.teresa c. | Overall Experience
Customer did not leave a comment.teresa C.
They were not expecting me and they're not a full service location. U-Haul says that's Mabank when it's actually Enchanted Oaks. There are more full service locations north in actual Mabank. The young lady was very friendly and helpful.PAULA B.
The service was a 10 -plus I would recommend it to anyone at any time. Thank you PEGOLinda M. | Overall Experience
I am on social security and they worked with me on my date that I got my check, that was really nice and never had to pay a late fee because of my check. They really do help you so everything goes smoothly. The storage building was clean and the right size I needed. Very nice people and place was clean, I like that. So I think this storage building is awesome and I would recommend it to anyone.Mary H. | Overall Experience
Everyone was friendly except the girl that closed my account out. Her welcome was nice til I said I was moving out. It says Jamie on my receipt. She got an attitude for asking questions about if I couldn’t remove everything. Said its my responsibility to get rid of my “junk.” Thought her delivery could have been better. Everyone else has always been nice. I would still recommend.VIKKI B. | Overall Experience
Include the appliance dolly I ordered and paid forChristopher H.
Customer did not leave a comment.Michael A.
They didn't realize I placed an advanced order until when I got there. The directions for the location are wrong, taking you about 20+ minutes in the opposite direction. Only one dolly out of the 3 that I ordered in advance were there.Meghan H.
Used this storage unit for almost 2 years. Never had any issues.Jacobsen N. | Overall Experience
Customer did not leave a comment.Billy W. | Overall Experience
Good facility & site manager very helpful & professionalKEITH A. | Overall Experience
Very nice, clean storage facility. I rented 3 storages for almost 4@goldenOaks260 years, and never had a problem with anything there. It's secure for your things, and very nice people that respond quickly to your calls and questions. I would use Pego again in the future if I need storage again.Sharon W. | Overall Experience
Customer did not leave a comment.Samuel R.
Best prices anywhere that around.Janet C. | Overall Experience
this location does not rent but was open for return on sunday.Jonathan Wayne B.
They we’re always very helpful.Tempie B. | Overall Experience
Customer did not leave a comment.BETTY H.
Jamie was a great help with all aspects of my rental transaction. she is s great team member for you. claude meltonClaudis M. | Overall Experience
Jamie and Mark are fabulous. I appreciate all their help and flexibility, and friendliness and kindness. I highly recommend this facility, I've used it twice and have nothing but great things to say about them.Staci S. | Overall Experience
Great! Location is not only super handy BUT the owner and staff are wonderful. I've sent many friends to them as well. Heard temp. control units are on the way. AWESOME!!!!!!!!!!PAUL H. | Overall Experience
Have married woman working, this ring less beauty still has my mind.Keith N.
I am less than pleased with our experience when we picked up this truck. We scheduled to pick up the truck at Taylor Auto Repair and made the reservation online. However, when we arrived at this location, no one was there and the business was closed on Saturdays. Why would your system allow us to schedule it there when the business is closed!! This was very frustrating and required us to scramble to find another place that had a truck to rent. There are no that many places in this part of Texas and it was very upsetting when we needed the truck that very day. I would hope that U-Haul would refund all or part of our expenses due to the fact that this was not handled properly at all and we were stressed in trying to locate another truck. Thankfully Pego Self Storage was able to help us and provided a truck. The truck was not in the best of shape and my husband was concerned with driving it. But we were able to move what we needed to move back to Dallas anyway. We will not be utilizing U-Haul again if we can avoid it.. This glitch should not have happened and your system should have caught this when we scheduled the pickup. I hope you will fix this for future customers.Mary G.
Customer did not leave a comment.Cecilia B.
Customer did not leave a comment.Risa J.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Donald P.
Truck was available when I needed it.Brent S.
Very courteous and willing to help. I am pleased with my services that I received my from this location.Angie S.
Customer did not leave a comment.SHAWN T.
Customer did not leave a comment.Pam H.
Customer did not leave a comment.Rabih A.
Customer did not leave a comment.John J.
Everything was perfectPatrick G.
Super easy from reserving to drop off. Great people at Pego made it quick.Jack F.
the rental did not refund any unused extra days. the web site did not say the extra days were "non-refundable", so I feel you stole that money - not a good customer policy.James L.
The truck I rented the A/c was low on Freon or something while driving the a/c kept cutting out and it would get hot insideCharles C.
Customer did not leave a comment.TERRIE H.
Jayme was so helpful when returning the truck & renting a storage unit. Will use this location if the need arises in the future.Stuart S.
Great service & friendly staff...would highly recommend!Gabrielle C. | Reservation
Customer did not leave a comment.Billy B.
Customer did not leave a comment.teresa C.
Customer did not leave a comment.Bobby B.
Quick and easy. Couldn't be happierJames M.
Customer did not leave a comment.BRYAN S.
Good service and facility. Thank youBilly I. | Overall Experience
Very friendly and helpfulKyle M. | Reservation
There's nothing to improve. It's a good place to rent fromkathy C.
Very nice staff. Helpful.Brent S.
Staff was friendly. The facility was well maintained will definitely use again if in need of storage.JESSICA D. | Overall Experience
Great job as usual!steven A.
Customer did not leave a comment.Barry D.
This was my first time getting a storage unit, they are great and so helpful! I would definitely use them again if I need a unit. Thank youTAJA W. | Overall Experience
Customer did not leave a comment.Gerald S.
I need someone to call me. The last 2 times I rented a truck have been horrible 214-876-0406 Thank youVicki H.
The online process did not work well, My truck was confirmed online but was not there for pick up. Our original pick up location was NineLiquor store in Caney City texas... they did not reserve our 20 ft. truck I prepaid for and so I was sent to an alternate location and had to settle for a 15ft. truck that wasn't big enough. I am still trying to get reimbursed the difference in cost.Victor W.
Customer did not leave a comment.Jeanne J.
Customer did not leave a comment.tim F.
Service was good and friendly.Ray S.
Customer did not leave a comment.JEFF A.
This was a flawless experience. Truck was ready for pickup as scheduled and customer service was great! I would highly recommend this location.Linda S.
Customer did not leave a comment.David J.
They were not open the hours they said. There was multiple people trying to return and no one was there. We were piled up in a tiny parking lot nearly into the highway. When the girl finally arrived she approched my car and said when i open the gate you pull in....or are you waiting on someone? I said "you". She said to me "you can lose the attitude." I ask her "or what? You wont return my uhaul." She said or you can get off my property. I then said to her you ask me a question and i gave you a answer. Then she walked off. I waited in the car, my husband returned the uhaul and according to the employee our paperwork was wrong and we did not get our full deposit back. I would definitely not recommend the return location to anyone. There unprofessional, rude and tried to be confrontational.Richard H.
Customer did not leave a comment.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Janel R.
Customer did not leave a comment.RON G.
Very helpful and friendlyBILL S.
Customer did not leave a comment.PAM R.
Easy drop off.David T.
Customer did not leave a comment.John L.
Service was great very friendly people.Privacy R. | First Impressions
Customer did not leave a comment.Treasa C. C.
Main office was very clean with many supplies. Staff was very polite and helpful. Unit was clean and spacious.Privacy R. | First Impressions
Customer did not leave a comment.Amanda H.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.kirsten S.
Customer did not leave a comment.Michael M.
Nice placeLawrence G.
The lady was very helpful even though she was new.RICKY K.
Good experience wonderful customer service will definitely be back againLAWRANCE J.
Customer did not leave a comment.Patricia R.
Very good experienceBrent S.
Mark and his team at Pego's are friendly and very accommodating. Great place to do business with.Kirk K.
Everything was perfect.... Worked with Me with expertise and I will go back.......JERRYDON M.
excellent service nice and friendly and efficient.Privacy R. | First Impressions